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Tricia D
Las Vegas, Nevada

Antonio made our trip extra special

5.0 of 5 bubblesReviewed Mar 10, 2024
We went for our yearly school ski trip and had reserved a 1 bedroom at The Lodge.
We got a late start to our trip and would not arrive until around 9pm as opposed to the planned 4pm. I called the front desk to ask if they could try and hold a good room for us, despite our late arrival. You never know if you will get the left over stuff when arriving late at night. I spoke with the manager, Antonio and he said he would make sure we would have a nice room. When we finally arrived around 9:30pm, exhausted and tired, he surprised us and had upgraded us to a complimentary
2 Bedroom. What a lovely and unexpected surprise. He really made our very long and challenging day ended with joy and happiness. You never know what a little gesture of kindness will do. You really made our day/night!

The stay was wonderful, room clean, and everyone very helpful and friendly.
We will be back next year and for many years to come.

Thank you Antonio, you are an extra special employee and The Village Lodge is very lucky to have you….You are an exceptional manager and such a pleasure to meet.
Date of stay: March 2024
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mandy Hernandez, Guest Services / Front Office at The Village Lodge, responded to this review
Responded Mar 13, 2024
Thank you for providing The Village Lodge with your feedback. We are delighted to hear you enjoyed the convenience of our location and the amenities that The Village Lodge provides. Our employees strive to enhance the overall guest experience. Antonio is one of our top performers and we will be sure that he is recognized for his service.

Thank you for choosing The Village Lodge as your vacation destination. We hope to see you again soon!!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (1,279)
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9 - 14 of 1,279 reviews
Reviewed March 10, 2024 via mobile

I absolutely fell in love with the room that jax got us. He also helped us carry our luggage to the room with a smile on his face. Kayla was also such a great help going into great detail on any questions I asked . Thank you guys so much for making an experience my kids will remember!

Room tip: The main building is the grand sierra, it’s definitely the nicest in my opinion.
Date of stay: March 2024
Trip type: Travelled with family
Thank Road28692560664
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mandy Hernandez, Guest Services / Front Office at The Village Lodge, responded to this reviewResponded March 13, 2024

Thank you for providing The Village Lodge with your feedback. We ae delighted you enjoyed our mountain homme as we do. Jax and Kayla are two of our top performers. They strive to enhance the overall guest experience. We will be sure they are recognized for the service they provided. Thank you for being the best part of Mammoth and we hope to see you again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 7, 2024

The Village Lodge was amazing - but even more amazing was Nyesia at the front desk, who was beyond helpful! When we needed to arrive a day earlier due to the big storm, Nyesia made it so easy and seamless to add on the day/night to our trip. And throughout our stay Nyesia was always available to answer and help with any questions we had! She really made our stay at the Village Lodge so easy and wonderful!

Date of stay: March 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Joshua G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mandy Hernandez, Guest Services / Front Office at The Village Lodge, responded to this reviewResponded March 9, 2024

Thank you for providing The Village Lodge with your feedback. We are delighted you enjoyed your stay with us and that Nyesia was such a huge part of making your vacation so memorable. She is truly a valued employee and I will ensure she is recognized for the service that was provided.
Thank you for being the best part of Mammoth. We hope to see you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 4, 2024

Perfect stay!
Cozy fireplace one bedroom apartment with kitchen to cook when you’re too tired from skiing to go out!
Great front desk reception. From Antonio at check-in the, to Joanna & Kayla at check-out we felt properly taken care of. Locker to store your equipment, electric car charger, maid service if you want!
We had to leave early due to the incoming storm and Kayla the manager was EXTRA HELPFUL!
This was our second stay at The Village Lodge - will be at least an annual thing now!

Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Megan M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mandy Hernandez, Guest Services / Front Office at The Village Lodge, responded to this reviewResponded March 6, 2024

Thank you for providing The Village Lodge with your feedback. We are delighted that you enjoyed your stay with us and Kayla, Joanna, and Antonio ensured that all of your accommodations were met. The Village Lodge prides itself on the convivence and all of the amenities that we offer. Thank you for choosing The Village Lodge as your vacation destination. We hope to see you again soon!!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 1, 2024

We arrived midnight and had late check in. Front desk Drevon welcomed us with warm annd friendly attitude. He was patient and went above and beyond helped us with local knowledge and insights. He offered us outstanding customer service experience. We’d visit again.

Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Rui L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mandy Hernandez, Guest Services / Front Office at The Village Lodge, responded to this reviewResponded March 2, 2024

Thank you for providing The Village Lodge with your feedback. We are delighted you enjoyed your stay with us and Drevon assisted you in a warm and friendly manner. Dre is an outstanding employee. He always strives to enhance the overall guest experience and goes above an beyond to ensure our guests feel welcome and enjoy their stay. I will be sure he is recognized for the service he provided. Thank you for being the best part of Mammoth and we hope to see you again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 23, 2024

Our favorite place to stay in Mammoth did not disappoint. First of all you cannot beat the location. You are steps from the gondola and amazing restaurants. We request the Lincoln House as it is the closest to the gondola. We have been staying here for years, and have never had one issue...not one. The front desk is incredible and so helpful. The staff is amazing, kind, and responsive. I would not stay anywhere else.

Room tip: We love to request the Lincoln House. It's the closest building to the gondola, however nothing is far.
Date of stay: February 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank lkja22
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mandy Hernandez, Guest Services / Front Office at The Village Lodge, responded to this reviewResponded February 23, 2024

Thank you for providing The Village Lodge with your feedback. We are delighted you enjoyed our mountain home and the convivence that the gondola to Canyon offers. The staff here at The Village Lodge strives to go above and beyond with every guest to ensure that their stay is relaxing and memorable. We will be sure that your kind words are relayed to our front desk staff. Thank you for being the best part of Mammoth. We truly appreciate and value you as our guest. Hope to see you again soon!!

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