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dylan s

Family memories

5.0 of 5 bubblesReviewed Jun 10, 2024
Took a trip with the family and had the most relaxing time. From the time that we walked to the front desk and were greeted by a very friendly personable staff; to the time we dragged our selves out of the doors to check out it was a great time. Joanna was great when we checked in. She asked us about what we wanted in a room and gave us more than we imagined we would get.(including a coloring book and stickers for the kids.)Housekeeping
has some great people as well, Gladys helped us a few different times and had a lovely smile. And after all the shopping and mountain of luggage we had to take home Gil was kind enough to help us lug it all to our car.
Date of stay: May 2024
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mandy Hernandez, Guest Services / Front Office at The Village Lodge, responded to this review
Responded 6 days ago
Thank you for providing The Village Lodge with your feed back. We are delight you chose our mountain home as your vacation destination and that our staff was able to accommodate all of your needs. I will be sure to pass along your kind words to all of our staff members you mentioned in your survey. Thank you again for choosing The Village Lodge. We hope to see you again soon!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (1,284)
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5 - 10 of 1,284 reviews
Reviewed May 26, 2024

Let’s start with the staff; they are incredible. From the moment we arrived, they were kind, courteous, and accommodating and met our special requests where possible. It was our first time at Mammoth, and they helped us navigate the town and mountain with a high level of professionalism that was not often seen. The property is exceptional, with everything you need to have an enjoyable time. Thank you again; we will be back!

Date of stay: May 2024
Trip type: Travelled as a couple
Thank Darren K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mandy Hernandez, Guest Services / Front Office at The Village Lodge, responded to this reviewResponded May 27, 2024

Thank you for providing The Village Lodge with your feedback. We are delighted you enjoyed our mountain home and that our staff was able to accommodate all of your needs. We strive to enhance the overall guest experience. I will be sure to forward your kind comments to our staff. Thank you again for choosing The Village Lodge. Hope to see you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 26, 2024

Service was great and accommodating to our needs. Mindy was great! We got to the hotel Tuesday night and stayed till Friday day. Even though we only booked two nights, we added on another night because we were having too much fun. Thank you to the whole staff!

Date of stay: May 2024
Trip type: Travelled with friends
Thank Curran G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mandy Hernandez, Guest Services / Front Office at The Village Lodge, responded to this reviewResponded May 27, 2024

Thank you for providing The Village Lodge with your feedback. We are delighted you enjoyed our mountain home as we do. Our staff strives to enhance the overall guest experience and we are pleased that you were able to extend your vacation based on the service you received. Thank you again for your kind words. Hope to see you soon!!!

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Reviewed May 4, 2024

When we walked in we were literally all greeted in unison by the staff. Sherry checked us in and Nyesia was extremely nice and helpful finding us a room that was in the building we requested. Nyesia was extremely professional and we will definitely be back again! Thank you Sherry and Nyesia!

Date of stay: April 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
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1  Thank Matt S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mandy Hernandez, Guest Services / Front Office at The Village Lodge, responded to this reviewResponded May 5, 2024

Thank you for providing The Village Lodge with your feedback. We are delighted you chose our property as your vacation destination. Sherry and Nyesia are valued employees who strive to ensure that all of our guests feel welcome. They go above and beyond to ensure guest satisfaction. Thank you for taking the time to give them a survey. We will be sure to pass along your kind words. Hope to see you again soon!

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Reviewed April 28, 2024

Our stay at Village Lodge was exceptional in every way! Nyesia (front desk) went above and beyond to make sure our accommodations were exactly what we needed. She was very knowledgeable, shared great “local” information and was very efficient. Shout out to Gilbert as well - he, too, provided friendly service during the check-in process and got all our luggage to our room and ski equipment to the lockers. Whew! The accommodations were wonderful - spacious, clean and well-appointed. Loved the fire place and having the kitchen was really great. We got great use out of the hot tub and the gym as well. As first-timers to Mammoth Lakes, we couldn’t believe how perfectly situated the Village Lodge was for anything we wanted to do. Literally, steps to the gondola and plenty of dining options within walking distance + the free transit stop. Highly recommend!

Date of stay: March 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank tlcarrolll
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mandy Hernandez, Guest Services / Front Office at The Village Lodge, responded to this reviewResponded April 29, 2024

Thank you for providing The Village Lodge with your feedback. We are delighted you enjoyed your stay with us and that Nyesia and Gilbert were such a huge part of making your vacation so memorable. They are truly valued employees and I will ensure they are recognized for the outstanding service that was provided.
Thank you for being the best part of Mammoth. We hope to see you again soon!

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Reviewed March 23, 2024

The first time for our family in Mammoth and therefore at the Village Lodge. We were coming from a tiresome period (end of quarter at school, heavy business situation) and the whole family was looking forward for this vacation.
Antonio and Nick fully understood that, they gave us a fantastic room, and made our stay a real dream. The room is cozy, big, clean, comfortable. The fireplace and the fully equipped kitchen made dinners out less interesting. We enjoyed the pool and the Jacuzzi under a snowstorm: great!
Perfect for skiing: locker in the hotel and mountain center at less than 300y distance.
We will come back for sure!

Date of stay: March 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank agmontagna
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mandy Hernandez, Guest Services / Front Office at The Village Lodge, responded to this reviewResponded March 27, 2024

Thank you for providing The Village Lodge with your feedback. We are delighted you enjoyed your stay with us and that the amenities we offer made your vacation comfortable and relaxing. Antonio and Nick are two of our top performers. They go above and beyond to ensure all of our guest have a memorable experience. We will be sure they are recognized for all of their hard work. Thank you again for choosing The Village Lodge as your vacation destination. We will see you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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