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Scotty R

If this HARRY is HEAD Mngr. You are losing business

1.0 of 5 bubblesReviewed May 15, 2024
This place has gone downhill. they need a new manager. I asked for a manager and this Harry dude tried to tell me he was the head manager. If this is the case they need to hire somebody who knows how to deal with people. I was standing in line waiting to check in and he was RUDE! This guy has the personality to work at McDonald's.
Juniper you are losing customers because of this dude! His arrogance is out of control.
IF HARRY Is HEAD MANAGER! I'll go somewhere else!
I was talking to others who were in the hot tub and they experienced the same attitude from this guy.
You're losing business because of HARRY!

GET RID OF HARRY!
Date of stay: May 2024
Room Tip: Ask to speak with somebody else besides HARRY
Trip type: Travelled with friends
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Maany Awaida, Guest Services / Front Office at Juniper Springs Resort, responded to this review
Responded May 17, 2024
Scottyr945,

Thank you for taking the time to leave us a review regarding your stay with us. We greatly appreciate your business and will take your feedback into consideration.

Regards,

Maany A.
Front Office Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (1,590)
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11 - 16 of 1,590 reviews
Reviewed May 15, 2024

We had a great stay. Juniper Springs is the best location in Mammoth. We love the convenience of the underground parking.
The employees are very friendly and helpful. A special thanks to Harry Mendoza for his attention working with us to meet our special requests. He went well beyond our expectations.

Date of stay: April 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Craig S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Harry Mendoza, Guest Services / Front Office at Juniper Springs Resort, responded to this reviewResponded May 16, 2024

Dear Craig S,

Thank you for taking the time to share your positive experience at Juniper Springs Resort. I'm thrilled to hear that you enjoyed your stay and that our team's efforts, including mine, contributed to making it special for you. Your recognition means a lot to us, and I'll be sure to share your kind words with the rest of our staff.

If there's anything else we can assist you with or if you have any future special requests, please don't hesitate to reach out. We look forward to welcoming you back for another wonderful stay!


Harry Mendoza
Front Office Supervisor
Juniper Springs Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 29, 2024

Great trip. The Juniper Springs Resort was very clean and organized. Room was spacious and had a full kitchen. Hayden at the frount desk was a great character and very knolagable. Very memorable experience 💖 Aaaaaaaaaammmmmmaaaazinggg

Date of stay: April 2024
Trip type: Travelled as a couple
1  Thank Autumn C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Harry Mendoza, Guest Services / Front Office at Juniper Springs Resort, responded to this reviewResponded April 29, 2024

Dear Autumn C,

Thank you for your fantastic review! We're delighted to hear that you had a great trip and that you found Juniper Springs Resort to be clean, organized, and spacious. We're especially pleased to hear that Hayden provided you with excellent service and that you found him to be knowledgeable. We aim to create memorable experiences for all our guests, and we're thrilled that we succeeded with your stay. We hope to welcome you back for another amazing experience in the future!

Best regards,


Harry Mendoza
Front Office Supervisor
Juniper Springs Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 26, 2024

I can't say enough great things about Juniper Springs Resort! My wife and I will absolutely be coming back, we have found our home away from home in Mammoth! The ease of ski in/ski out from this location to Eagle Lodge made our stay in Mammoth so pleasant. The moment we walked in the door we felt so welcomed by Hayden, his customer service was impeccable and he shared all the "happenings" at the resort and in town! We were able to work, stay and play at Juniper Resort and can't wait to come back!

Date of stay: March 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Mikey K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Harry Mendoza, Guest Services / Front Office at Juniper Springs Resort, responded to this reviewResponded April 26, 2024

Dear Mikey K,

Thank you for taking the time to share your wonderful experience at Juniper Springs Resort! We are thrilled to hear that you and your wife had such an enjoyable stay and that you felt welcomed by Hayden's impeccable customer service. It's fantastic to know that you found our resort to be your home away from home in Mammoth and that you appreciated the convenience of our ski in/ski out location to Eagle Lodge. We look forward to welcoming you back for another fantastic stay, where you can work, stay, and play to your heart's content!

Warm regards,

Harry Mendoza
Front Office Supervisor
Juniper Springs Lodge

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 25, 2024

We look forward to our stays at Juniper Springs Resort. The staff are always super friendly and helpful. I am somewhat picky about our room location and the staff members, this time Harry M., go out of their way to make sure we are happy with our room. Thank you!

Date of stay: March 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Nancy M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Harry Mendoza, Guest Services / Front Office at Juniper Springs Resort, responded to this reviewResponded April 25, 2024

Dear Nancy M,

Thank you for your kind words! We're delighted to hear that you enjoyed your stay at Juniper Springs Resort. It was a pleasure assisting you during your time with us. We strive to provide excellent service to all our guests, and I'm glad to hear that I was able to help make your experience memorable. Your satisfaction is our top priority, and we look forward to welcoming you back for another enjoyable stay in the future!

Warm regards,


Harry Mendoza
Front Office Supervisor
Juniper Springs Lodge

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 23, 2024

I have been to Juniper Springs multiple times and will continue to go back for a number of reasons. Harry Mendoza and Hayden at the front desk greeted me when I walked in as if I was family. They were very kind and accommodating. Every employee at Juniper is friendly and willing to do whatever is necessary to make your stay the best! The location of Juniper Springs could not be better as it sits right next to Eagle Lodge. The rooms are very nice and comfortable making it feel like home. Juniper has all the amenities including three jacuzzi's, heated pool, gym, coffee shop etc. Awesome place to go on a fun relaxing vacation with a warm kind staff!

Date of stay: April 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank adam b
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Harry Mendoza, Guest Services / Front Office at Juniper Springs Resort, responded to this reviewResponded April 23, 2024

Dear adam b,

Thank you so much for your kind words and for choosing to stay with us at Juniper Springs multiple times. It's always a pleasure to welcome back returning guests like yourself.

I'm thrilled to hear that Hayden and myself provided you with exceptional service during your stay. We both take great pride in ensuring our guests feel welcomed and valued.

We're delighted that you enjoyed our prime location next to Eagle Lodge and found our rooms comfortable and inviting. Our team works hard to provide all the amenities and services needed for a relaxing vacation, and I'm glad to hear we met your expectations.

We look forward to welcoming you back to Juniper Springs in the future for another memorable stay.

Warm regards,

Harry Mendoza
Front Desk Supervisor
Juniper Springs Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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