Johanna, was fantastic, the service was amazing and the bartenders were talented.
The food was well curated while not trying too hard. The hotel
Is located close to other restaurants and activities. If you need a place to rest after a long hike, this will be your spot.
Dear Q3082nkandrewt,
We are truly happy that you enjoyed your stay with us and had a fantastic experience with Johanna. We all really appreciate you taking the time to share your kind words, which I have shared with Johanna and the rest of the team. Thank you and we hope your travels bring you back to Mammoth Lakes!
Until then, take care!
Visited on a solo trip around the west. I was tired of driving and found the Westin and it was just what I was looking for. Calm, quiet, centrally located and a block from the Mammoth Village Gondola.
The room was comfortable and the service was excellent. That made for a great, restful and relaxing stay. The most memorable part of my stay though, was the kindness shown to me by Willow at the front desk. She represents what every Westin employee should be.
My late wife used to say that you can tell everything you need to know about a person by how kind they are. She was right.
Gerardgnm,
On behalf of the entire hotel team, I want to thank you for sharing about your time with us.
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with Willow and she is personally touched by your comments. Once again, I appreciate you taking the time to share your feedback.
We hope to welcome you again soon.
I very rarely write reviews, but feel compelled to now after my recent experience here. This was my first overnight stay at this hotel, and I will 100% be returning. (Had dinner here previously and the experience was very pleasant also). Each staff member during my four-night stay was consistently welcoming and helpful. Johanna, Matt, Greg, Ben, Valerie, Cindy, and many more folks whose names I forgot (my apologies!) all really know how to make guests feel valued. The rooms here are awesome... loved having all the amenities like a small family room area with a nice fireplace and a couch big enough to nap on after a long ski day. The rooms were really clean upon arrival too.
Thanks everyone at Monache for answering all of oura questions and accommodating our needs - you
801kristinek,
On behalf of the entire hotel team, I want to thank you for sharing about your time with us.
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.
We hope to welcome you again soon.
Possibly the best treatment I’ve ever received from the staff at a hotel, and I’ve had plenty of great experiences at hotels. There’s something very endearing about someone remembering my name and multiple staff members greeted me by name whenever I saw them over the course of my stay. A special shoutout to the manager Tim who offered to change our room due to construction obstructing our view, gave my daughter fresh strawberries out of nowhere and provided me with personalized care whenever we saw each other. Also it’s rare to see a manager doing all the jobs and Tim definitely fit that description. It’s obvious to me that he possesses an extremely high aptitude for leadership. Another special shout to Johanna who greeted my family and me upon arrival. Johanna always remembered my name and provided excellent care with anything we needed. If I’m being g honest the actual rooms weren’t perfect, probably a 3.5/5 but the level of care I received from the staff has made me a loyal customer and when I come back to Mammoth I will 100% be booking with the Westin.
On behalf of the entire hotel team, I want to thank you for sharing about your time with us.
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. I have especially shared this with Tim, Johanna, and our executive staff for such a glowing review. Once again, I appreciate you taking the time to share your feedback.
We hope to welcome you again soon.
Due to our lateish arrival, we had no issues checking in for our one night stay and were allocated a room on the 4th floor.
The room was very nice although I don't think I would have liked to have stayed there for more than the 1 night as by the time the sofa bed was pulled out, there wasn't too much room left to move around in.
The beds were comfy to sleep in and the bathroom was of a very decent size. Although there was a kitchen in the room too, other than making coffee the next day we didn't use it, choosing instead to eat out.
Thanks to my Marriott status, I got breakfast as my welcome gift. This was nice but you could only choose from a small list [for free] anything off the main menu would have to be paid for.
Ne_quine,
We understand your time is valuable and thank you for sharing your feedback with us.
From your review it seems though you had a comfortable stay, there were a few things that we could have improved on to meet your and our own high expectations. I have shared this review with our front desk management team to ensure that these items are improved upon.
We hope you will join us again soon in the future.
