Great service at this beautiful property. Special recognition for Johanna at the Front Desk and Julio in Valet. Both went above and beyond to provide superior service and helped make our stay enjoyable. Rooms were clean and property well maintained.
CharlesR,
On behalf of the entire hotel team, I want to thank you for sharing about your time with us.
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.
We hope to welcome you again soon.
I would like to take the time to write about the exceptional service I received from the staff at this hotel, specifically Valerie, Johanna & Duncan! From the moment I arrived, they were so welcoming, making me feel like I am truly staying in a home away from home. I have stopped by the front desk to bug them both about a few different things & not once did they make me feel like i was ever a bother. Instead they went out of their way to help me out with every little thing I asked with a big smile on their face. I'm sad this will be my last night here, I can't wait to return again in the future since I can be sure to be greeted with the same warm welcome & be treated with the exceptional service, since I'm sure the rest of your staff is trained with the same high standards. The quality of service really makes a difference in the whole experience. I will be returning home & bragging to all my friends about this beautiful hotel and the friendliest staff, recommending to them that they must stay here if they ever visit Mammoth. I hope they can be rewarded for their commitment to excellence and thank you for taking the time to read my note.
Johannam,
On behalf of the entire hotel team, I want to thank you for sharing about your time with us.
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.
We hope to welcome you again soon.
An overall great location. What I generally expect when I stay here. Needed some help parking my oversized sprinter van. with Tim behind the front desk. He exemplifies hospitality and customer service. Great job Tim for helping me out. I have been here before, and I will be coming back again
RobertD,
On behalf of the entire hotel team, I want to thank you for sharing about your time with us.
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.
We hope to welcome you again soon.
In June we had an “off” experience with housekeeping not cleaning til almost 5pm and when they did our bedding was thrown on the floor right where we had the days fishing gear. That flung bedding went back in our bed.Yuck! However after talking to Manager Tim, this trip we felt totally redeemed. Housekeeping was exceptional. The shuttle guys took us everywhere! They were dialed into details as much or exceeding us-rare but exceptionally aware and anticipatory! Great job. We will always stay here all trips.
VmelissaF,
On behalf of the entire hotel team, I want to thank you for sharing about your recent visit with us.
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.
We hope to welcome you again soon.
The room, service and views were outstanding. We enjoyed our short stay and hope to be back for an extended stay
We especially appreciated being welcomed by Tim with his recommendations not only of the Mammoth area but every destination along this trip! He was like being greeted by an old friend!
Dear Vacation722395,
Thank you so much for your nice words about the property and the service I was able to provide! It is reviews like these that really encourage myself and the team knowing we were able to make an impact and a friend is why we are in hospitality! I truly hope your travels bring you back to the area so I can help you with more recommendations and whatever your travel needs may be.
Util the next time, take care!
