My husband and I stayed at this hotel on August 23, 2024. The gentleman at the front desk was extremely helpful. He helped us with the upgrade of our room. The room is fantastic! The layout of the room is well designed and the room is very comfortable!
SusanCCA,
On behalf of the entire hotel team, I want to thank you for sharing about your time with us.
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.
We hope to welcome you again soon.
This was our second trip to the Westin Monache in Mammoth Lakes. Many of the staff remembered us from last summer. We were greeted like friends by Alex at the front desk. Julio and Greg helped with our bags and were very nice. Every time we came to the lobby, Valerie was there and would ask about our day and offer assistance if we needed transportation or advice on what to do. Restaurant supervisor, Edgar, treated us like visiting royalty. I've never been to a hotel where all the staff seems so happy to be there. The rooms are gorgeous and there is air conditioning! I think this will be our new summer vacation spot!
Bwendyf,
On behalf of the entire hotel team, I want to thank you for sharing about your time with us.
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.
We hope to welcome you again soon.
Stay far away. This place is an absolute crap hole. We got food poisoning from room service, and the hotel's response was, "We can connect you to the restaurant. They're a separate business." The manager of the hotel actually claimed that their on-site restaurant that provides their room service was not their responsibility. As for the restaurant, they promised to remove the charge from the bill, but never followed through.
Seriously, we got very sick for two days, with all the gory symptoms of food poisoning. No, running to the bathroom every half hour, feeling alternating fever and chills, and leaving weakened is not my idea of a nice stay.
Beyond that, run-down rooms and gym make this a poor choice. Zero stars.
D320GWdavidd,
We understand that your time is valuable and thank you for providing valuable feedback.
At this moment we are investigating your complaint with our food and beverage management team as well as the executive management team to ensure that this is an isolated incident. If you have further comments or concerns please reach out to the hotel directly or at mail@westinmammoth.com
Again, we apologize that your experience was below our standards and are investigating this issue currently.
Love a Westin bed and was not disappointed. Nice summer get away. Hotel was busy but not loud. Rooms were clean but definitely dated.
Pool and hot tub were nice. Walking distance to many places.
Restaurant was very slow on service, that was the only thing that wasn’t up to Westin expectations.
Laurie C,
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. I have also shared your review of our restaurant with the food and beverage manager who apologizes for the slow service. Sharing this is to ensure that your experience is an isolated incident.
We hope to welcome you again soon.
Best way to experience Mammoth as a family. The location and style of this property are incredible. The “ski valet” makes taking 3 kids skiing easy. The 2 bedrooms suites are perfect for relaxing after a day on the mountain. The restaurant at the hotel has breakfast, lunch, and dinner. Service and food are great whether you’re grabbing something quick for breakfast before skiing or enjoying a nice dinner in the evening. The pool and spa are always fun for the kids, especially when it’s snowing.
Family Traveling,
On behalf of the entire hotel team, I want to thank you for sharing about your time with us.
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.
We hope to welcome you again soon.
