We only booked for 1night thank goodness. The staff were lovely but this places needs updating and decorating. It has no A/C, a bathroom with a bath/shower and toilet with a sink outside the bathroom! The hot tub was nice and crazy golf for kids although the pool was small. The walls are thin and rooms are dark.
I was very disappointed with this "resort". More like a cheap motel.
The first room sent us too had a broken heater. the furniture was chipped or broken. the bathroom smelled. After complaining, they "upgraded" us to a "cabin" This room was better, but the shower didn't drain. the walls were so thin that the neighbors kept us up most of the night. The bed was extremely squeaky. It was bad ... and not cheap either.
I showed up with a botched reservation from a 3rd party hotel site. Kim at the front desk proceeded to fix everything without even asking. Why I even went with that hotel site, I'll never know. Shout out to Brad too! All I can say is I'll always stay at The Lodge at Sierra Nevada Resort when I visit Mammoth. Thanks again Kim -You Rock!!!!
Brad provided great service when checking in and answered all the questions we had! Our room was exactly what we wanted however, there was a really strong musty (maybe pet) odor that wouldn't go away. We asked the maid to spray a deodorizer to help neutralize the smell but then it just smelled like both. We probably should've asked to change rooms but didn't want to deal with the hassle. Hopefully, it'll get resolved before the next guest checks in. The hotel provides a good coffee area, a bar and a large hot tub.
Called the lodge to update ourselves with this place that we very much enjoyed 15 yrs ago. Brad was most gracious with us on the phone explaining the location, identifying old land marks, detailing the new options post remodeling, and recommending possible ways to make reservations both with him AND the internet. We look forward to meeting him in person!!
