Lazy reception staff - so miserable. Need a course in customer service. After a long 7 hour drive met with your room isn’t ready.
Room not ready at 3:10pm. Not like the place is full.
Made us wait another half an hour then told the room is ready to find it was the wrong room. We had booked a deluxe and they gave us a standard. Then told thus room might not be ready.
When we got to our room - such a disappointment - looks old and tired and the walls look dirty. For the money book somewhere. This is our 18th wedding anniversary so disappointed.

We stayed in the Lodge room 156. I knew they were the un-renovated rooms, but even knowing that, I was disappointed and grossed out by the room.

Positives:
-Free tasty coffee and tea (green tea, english breakfast, earl grey) in lobby
-Pool table and foosball in lobby
-Nice little cozy bar in lobby
-Huge fire place in lobby
-Sauna and steam room in Spa
-Free parking
-Outdoor jacuzzi
-Can walk to a lot of restaurants/bars and the shopping area (don't drink and drive!)
-Black out curtains in Lodge room

Negatives: all in the Lodge rooms
-Warped curved wall due to water damage (?)
-Toilet seat was oval and did not fit the round toilet
-Shower was stained (see other traveler's photos - I didn't look before booking and should have)
-Towels felt wet when I used them (?) or it could have been so cold that the towels just felt wet? I don't know
-Room was only provided with 1 small shampoo, 1 shower gel, 1 shower cap (others had soap bars I saw on the housekeeping cart. why didn't we get one? Because we were in the Lodge? I don't know)
-Desk chair and long bench in room looked stained
-Bedding was lumpy (see other visitor's photos) but we were warm with the heater on
-Window sill was popped out on a corner
-Metal bar on the floor between the bathroom and carpet was coming up
-Bed was ok - not that comfy but better than a sofa bed
-Bring your own pillows if you don't like small flat pillows
-You can sometimes hear people walking upstairs, or your neighbors, but it wasn't too bad - they were quiet and I brought ear plugs

The room was filthy, especially the sheets. I found a maraschino cherry stem in the sheets as I was pulling them back to tuck in for the night. The Spa was closed. The pool was to close at 9 (we checked in at 8:15 p.m.) so we could not use those facilities. The parking was convoluted and so were the hallways to get to your room. It was like the Winchester House of Mystery. The worst thing was there was ONE ICE MACHINE for the entire site. That is all we could find and that is what we were told existed by the very rude staff when we accidentally entered the unmarked "EMPLOYEES ONLY" game room thinking there might be an ice machine in there.