I travelled from New York and stayed at the hotel for 02 nights. The hotel was not hard to find the uber driver knew where it was. There was only one front desk staff at the reception and we had to queue for check in.
I was checked in and offered a room , my expectation was i would get a room as per my preference (high floor, quiet room) as i mentioned during the booking. There was a USD 250 incidentals amount blocked on my card ( which is fairly high compared to hotel s even in New york, its ridiculous)
There was a bell man besides the reception who didn't offer to assist with my luggage, í managed however. The room was besides the elevators which was not what i requested. I went and asked for a change and this was corrected. Room and amenities are okay, food is alright at the cafe besides the lobby, place is very convenient and central, I met George at the reception who was extremely helpful and went out of his way to ensure that i could get around easily and visit places on interest even the nail spa that is a few blocks away.
The concierge was also helpful and offered to book me a tour by bus however i didnt manage to fit it in my few days there. The "love park" is a walk away but when i visited the monument had been removed for renovation, i couldn't find it. A few minutes walk to City hall, Macy's and a great range of sit outdoor restaurants for people watching.
There are great shops and restaurants to sample, a Starbucks opposite the hotel, Bloomingdales a few metres away and a number of bars for a great night life.
Thank you George for the excellent service!