I consigned 17 name brand items, all in excellent condition, at the Greene Street Red Back location back in April, 2014. It happened to be the last day they were accepting children's clothing so I was informed that the clothes would be sent to their PA location. What happened to my clothing after that is anybody's guess. This company may have nicer items for sale, thanks to their consigners, but clearly there are operational problems. I called after consigning to see that my items had made it to the PA location and was told they could not locate my contract but that the clothing may not have been put out onto the floor yet. The second time I called, I was told my clothing may have "gotten mixed up with the adult part of their business." A third call proved to be of no help and offered that maybe my clothing hadn't sold yet. On my next inquiry, I was informed that my contract had expired but my clothes "may have gotten mixed up in the new system" so they would check with accounting and get back to me in a day or two about my check. They never did. When I called AGAIN, they could only offer an apology. This may have been a good place to consign in the past, but they need to fix their new operating system so that consigners can be compensated fairly. I presumed this problem would be resolved before my contract ended or that I would be given the opportunity to pick up my clothing if it did not sell, but no one knew where my clothes seemed to go! The lackadaisical customer service and a simple "I'm sorry, there's nothing we can do" was really not acceptable. I've cosigned at other shops and never had a problem like this. I will not be consigning with them again, and suggest that consigners who do beware.
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