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All reviewsthe club loungebold citybeautiful renovationnice indoor poolduring rush hourjohns town centerexcellent hotelfront deskshopping and dininghotel barfree breakfastperfect staybusiness or pleasurean upgradegreat raterooms are spaciousup to date
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Reviewed June 4, 2017

Although this is a comfortable room with a great TV and shower area... there is no chest of drawers to put any clothes in to. A closet to hang stuff up, but other tan some cubby holes (under the night stand and TV stand... no place to put shorts, undies, and folding stuff... just strange! As we were here for 7 night, this made for an interesting stay.

  • Stayed: May 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank markj4golf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brad W, General Manager at Sheraton Jacksonville, responded to this reviewResponded June 8, 2017

Dear markj4golf,

Thank you for staying with us. I am very sorry that there was an issue with the furniture set up in the room. We hope that the rest of your stay was enjoyable, and that you do choose to stay with us again.

Sincerely,

Brad Whitaker
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 29, 2017 via mobile

I was pleasantly surprised at the cleanliness of the hotel. The hotel staff was always a pleasure to deal with. Our room smelled like it was freshly done. It was conveniently located to many restaurants as well as shopping locations. We even drove to St Augustine for the day. We will definitely stay here again!

Stayed: May 2017, travelled as a couple
Thank Terri C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brad W, General Manager at Sheraton Jacksonville, responded to this reviewResponded May 30, 2017

Dear Terri C.,

Happy Anniversary! We look forward to your next stay with us, and we love that you were able to explore all of the First Coast with our location. I have passed along your comments to the team.

We look forward to your next stay.

Sincerely,

Brad Whitaker
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 25, 2017

My group has been holding our monthly meetings here for a year now and absolutely love this place, the food and service. Centrally located for all of Jacksonville, close to everything and lots of parking. We had to make a change and schedule a last minute meeting and they took care of us. Really like the manger and her team!

  • Stayed: May 2017, travelled on business
    • Location
    • Rooms
    • Service
Thank Eddie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brad W, General Manager at Sheraton Jacksonville, responded to this reviewResponded May 30, 2017

Dear Eddie H,

Thank you for choosing us over the last year. We also appreciate the feedback. We have shared your comments with the team and look forward to next month.

Sincerely,

Brad Whitaker
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 22, 2017

Traveling to Jacksonville for a business meeting, we found the Sheraton to be convenient and welcoming. We were greeted by the extremely professional, courteous and helpful Caily (sp?). We arrived late and she had us checked in and into our room in minutes. She was also very helpful with information on the local area. The hotel gym is small, but fairly good (except the AED was missing.) I was also able to use the hotel pool (also very small) and had it all to myself for a long time. Nice to be able to relax before a long meeting. The hotel bar (and staff) were also excellent. I am sorry that I do not recall the name of the young lady who waited on me, but she was AWESOME! The chef/bartender was in the back baking cookies and brought some out for us the moment they came out of the oven! YUM!! Housekeeping was awesome, the room was perfect when we arrived and they didn't even bug us about checking out. There have been times at other hotels when despite late checkout, someone is knocking on our door at 9am!! All in all this was perfect and I'd definitely go again and again (In fact since our first visit in March, we've had several follow-up trips to Jacksonville and the only reason we haven't stayed here is that it's been booked!!) In regards to Caily, not only did she provide us with excellent service, but weeks later, when I could not find the receipt for that hotel, she tried several times to email it with no success and she went above and beyond to print and fax a receipt for us. A++++++++

  • Stayed: March 2017, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank SeekTheBest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brad W, General Manager at Sheraton Jacksonville, responded to this reviewResponded May 23, 2017

Dear SeekTheBest,

Thank you for staying with us while in Jacksonville for business, and thank you for the outstanding review. We are making sure Caylee is recognized for her multiple efforts and giving high levels of service. We agree she is a great asset to the hotel.

We look forward to your next stay with us!

Sincerely,

Brad Whitaker
General Manager

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Reviewed May 17, 2017

My wife and I needed a place to spend the night after driving up from South Florida as we had an appointment the following morning in Jacksonville. We remembered seeing this hotel previously and thought we would check it out. The lobby had a fresh modern look to it. We were greeted by friendly staff at the front desk. We asked if we could get a room and were surprised at a very reasonable rate. When we got to our room we were impressed at how nice it was. New everything and a view of the lake and forest behind the hotel. Very pleasant. We ended up in the bar, which now had a small crowd, and ordered some drinks. A snazzy bar. It was happy hour and the bar tender was not stingy with the pour. We ordered from the menu and were very pleased with the quality of the food. Quite relaxing after a long drive in heavy traffic. Speaking of relaxing. The bed was very comfortable and great pillows. ZZZZZZZZ. Got up the next morning and went on our mission feeling we had a nice little getaway. Also, should mention the Saint Johns Town Center is close by with all sorts of shopping and restaurants. Highly recommend for an overnight stay if you are on the road. If you have kids they might enjoy the indoor pool. There is a nice gym.

Room Tip: Request a lake view room on a higher floor.
  • Stayed: April 2017, travelled on business
    • Value
    • Rooms
    • Service
Thank mauimoon1951
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brad W, General Manager at Sheraton Jacksonville, responded to this reviewResponded May 18, 2017

Dear mauimoon1951,

Thank you for staying with us, and we appreciate the wonderful review.

We are thrilled you enjoyed your stay, and had a good nights rest. We hope you choose to see us again.

Sincerely,

Brad Whitaker
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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