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Reviews (211)
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All reviewstip jarwafflesmini suitenext morningchoice hotelsplace to staythe breakfast arearooms are largeroom was cleanoutdoor poolstayed one nightvery nice hotelstaff was friendlyfresh fruitcoffee makerjacksonville areatina
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Reviewed September 15, 2017 via mobile

My family (3 adults and toddler) evacuated here for hurricane Irma. The staff was exceptionally friendly and went above and beyond to make the guests comfortable during a very nerve racking time.

Room was large and clean. Enough space in bathroom for the three of us to fit our toiletries. Wifi was fast. Cable had everything we needed though it did drop out once or twice for a few minutes at a time. Pull out couch served as sleeping area for toddler. Cleaning staff was very friendly, accommodating and fast.

The best part of our stay was the staff. As restaurants in the area began to close for the hurricane Tina coordinated a buffet of chicken alfredo from Millhouse to be delivered to all the guests.

We lost power for about 12 hours during the storm which was relatively nothing compared to other areas of town. Many of the guests congregated to the lobby during the outage and rode out the minor inconvenience together.

Restaurants in the area were closed for the next few days but as soon as hungry howies opened Tina again had a large delivery of pizzas brought to ensure the guests were fed.

The staff allowed us to stay until 5pm on our checkout day without charge, until power in our area turned back on. We even left a few items behind and they were happy to hold them for us until we picked them up a few days later.

All and all it was a great stay. I highly recommend this hotel as Tina and her staff went above and beyond to make sure her guests were comfortable and taken care of even in the midst of a category 2 hurricane.

We will be back the next time a storm like that hits the first coast.

Stayed: September 2017, travelled with family
1  Thank Mike D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 14, 2017

We were without power for several days and stayed at the Comfort Inns at the Jacksonville Airport. We could not have been more pleased and treated with hospitality and compassion. Tina was amazing, she was so accommodating, and friendly, and showed great empathy to our situation. The rooms were clean, and very nice. I didn't eat the breakfast but my husband and dad did, and were very pleased. I would most definitely stay there again if need be, or even have visiting family stay there as well. Good job to all of the staff here for a job well done, when we needed a cool place to sleep and a shower.

  • Stayed: September 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Carol N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 14, 2017 via mobile

This is a fabulous hotel. The rooms are large, beds are great, bathrooms excellent, hotel in pristine condition and service terrific. We stayed in the Comfort Suites two nights during Hurricane Irma. Lost electricity for several hours. The owners and staff were right on hand and accommodated our every need. I can't say enough about the good feelings during this potential disaster that all the guests shared!

Stayed: September 2017, travelled with family
Thank FloridaSmiths
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 20, 2017

Stopped to stay here after disney to break up our trip. Hotel is basic and clean. Don't t expect much. Beds comfortable. Rooms have desk, loveseat, mini fridge, etc. Not bad. Made special requests for room on ground floor close to door and receptionist filled without problem. Only stayed 1 night. Continental breakfast is very basic. Coffee, etc... cereal toast bagels, fruit and danishes. No waffles or eggs here. Nothing hot other than coffee. Coffee ok. Bottom line, i would stay again, but would loom for another place that offered more breakfast. Have 2 kids. Hotwl is old, kept clean and kept up. Just a place for the night.

Room Tip: Quiet place for a night
Stayed: August 2017, travelled with family
Thank Dan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 7, 2017

Have stayed here several times and it always is very nice. Staff are professional and helpful. Beds are comfortable and the rooms are clean. Breakfast is good. This hotel is close to resturants and a shopping center.

  • Stayed: August 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Harvey H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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