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All reviews front desk jacksonville airport great hotel free breakfast sitting area shuttle service staff was friendly nice breakfast room was large mini fridge would stay here again wonderful stay restaurants and shopping great customer service yogurt one night stay the breakfast area
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Reviewed April 29, 2018

Everything was as expected or better, which I appreciated. I was picked up promptly at the airport, and the next day shuttled back to the airport. Room was excellent, and the breakfast was really good. Staff had an attitude of good service. This is my choice at JAX.

  • Stayed: April 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Vernon S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMJoel, General Manager at Hyatt Place Jacksonville Airport, responded to this reviewResponded April 30, 2018

Thank you for the 5 star review! We are pleased you enjoyed your stay with us and we look forward to your next great stay.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 26, 2018 via mobile

Generally speaking, the check in staff at hotels seem disengaged and uninterested in anything but getting you away from thier counter. Add to that the stress of someone calling in, and you have the makings of a SNAFU. This is what we were presented with upon arrival.

However, one individual, Derek, skillfully managed to check us in, serve and cook folks dinner, while also arranging a shuttle for an elderly couple and answer the phone. If it weren't for this guy, I would have totally turned around. Someone give this genuine man a raise!

I am happy to report that the king room was spacious, the beds comfortable, with down comforters and pillows. Breakfast featured hot and cold items, including, but not limited to, fruit and fresh berries, yougurt, (real) eggs and bacon, bagels and other breads, and french toast. Coffee bar is Seattle's finest.

They have a bar and grill in the hotel, the food we saw being served looked very good and appeared freshly prepared. Several guests were drinking cocktails to quench thier thirst.

They also have a shuttle that will both pick you up and drop you off anywhere in a 3 mile radius, which is nice if you decide to go out and enjoy libations or engage in the local dining (the mill house steak is delicious and serves both seafood and turf options).

The commons area is inviting and colorful, good for work and leisure. The office area contains two computers and a printer. We did not utilize the pool, but as I write several folks appear to be enjoying it.

I generally don't leave reviews, but upon the request of Derek who checked us in, as opposed to writing of his service excellence to his manager, asked that I leave a review here instead.

Signing out from Wisconsin.

Stayed: April 2018, travelled as a couple
Thank Melissa Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMJoel, General Manager at Hyatt Place Jacksonville Airport, responded to this reviewResponded April 26, 2018

Thank you for the 5 star review and leaving your comments! It is great to see our staff exceeded your expectations to ensure you had a great stay. We will be sure to recognize Derek for the excellent service he provided you. We appreciate your business and look forward to your next great stay!

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Reviewed April 25, 2018

The shuttle service was probably the best part about our stay. They were right there to pick us up and the ride back was OK, even though the grumpy driver on Saturday morning had to wait for the rest of the airlines crew to show up and be dropped off first.
The lobby is odd and confusing. They need to reconfigure the front desk area so it doesn't look like a restaurant/ bar. Check in was easy, the room was adequate other than the ADA shower gets the carpet wet, outside the bathroom door. Seems the floor is not slanted enough to pull the shower water down the drain.
The "bar" downstairs was terrible. We knew it was going to be trouble when they guy behind the bar had to get out the book to figure out how to make the drink. We ordered food with our beverage (that took forever) and the food was just OK. The breakfast in the morning downstairs seemed pretty big but not a great variety. The coffee station is in a weird spot making for long lines when unnecessary. The floor in the breakfast area was so sticky it was annoying to walk on & it was the same the night before...before breakfast was served.

  • Stayed: April 2018, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank NWGAL61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMJoel, General Manager at Hyatt Place Jacksonville Airport, responded to this reviewResponded April 26, 2018

Thank you for providing a review regarding your recent stay with us. I apologize your stay did not meet up with your expectations. Your concerns will be discussed and addressed to ensure your next stay will be great. We look forward to your return.

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Reviewed April 19, 2018

Rooms were very clean. They had a nice semi-suite layout. Bed was very comfortable. The Staff very friendly and helpful. We needed help with the bags and all of the carts were in use, so they got use a dolly and helps get bags to the car.Really good breakfast with a great variety of items to choose from.

Stayed: April 2018, travelled with family
Review collected in partnership with this hotel
Thank D9736MOjohnm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMJoel, General Manager at Hyatt Place Jacksonville Airport, responded to this reviewResponded April 20, 2018

Thank you for the 5 star review and nice comments! It is great too see our staff exceeded your expectations to ensure you had a wonderful stay. We look forward to seeing you back.

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Reviewed April 16, 2018

Very efficient check in with a friendly competent staff that seemed genuinely concerned with your best interests in mind. The room was well appointed, clean and looked like it was recently refurbished. All around good rxoerience!

Room Tip: Very well appointed and clean
Stayed: April 2018, travelled as a couple
Review collected in partnership with this hotel
Thank D2392YBmichaelb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMJoel, General Manager at Hyatt Place Jacksonville Airport, responded to this reviewResponded April 17, 2018

Thank you for the 5 star review! We are pleased you had a great stay and hope to see you back soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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