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Homewood Suites by Hilton Jacksonville-South/St. Johns Ctr.
Ranked #28 of 134 Hotels in Jacksonville
Certificate of Excellence
Reviewed 25 August 2017

The stay at this hotel was really nice despite the ongoing construction on the main road outside of the hotel. The only negative is the hallways of this hotel was always hot with the rooms nice and cool during the summer months. It actually felt like a sauna in the hallways. The room was very comfortable and spacious for a family of 3. The breakfast was below average, did not have many options to choose from and what was available was gone or half empty. If I had to choose, I would rather eat out at the nearby ChickFila or Cheesecake factory for brunch that is less than 2 minutes away from the hotel.

  • Stayed: August 2017, travelled with family
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank jonquilal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 27 August 2017

Thank you for staying with us at the Homewood Suites by Hilton - St Johns Town Center, home to over 200 Shoppes and Restaurants! It makes us very happy to see you have enjoyed your stay with us! The town center is undergoing a major expansion and we hope you will come back and stay with us again soon to see all the new upgrades! We look forward to taking care of you again and hope we will get the opportunity to serve you again soon! Please reach out to me directly next time you are in the area so I can personally make your reservations! Have a wonderful day!

Stephen Nunley
Assistant General Manager
Homewood Suites by Hilton
P: 904-641-7988
F: 904-641-8488
Stephen.nunley@Hilton.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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51 - 57 of 651 reviews

Reviewed 24 August 2017

This place was the best choice for me. It met my needs ! Sleeping was great - Except some one above me on 4th floor walked the floor early morning ,middle of the night and 10-PM -1Am walked the floor. I chose not to change rooms. The halls and elevator were not air conditioned..

  • Stayed: July 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Homewood Suites by Hilton
Thank johnrB514KK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 27 August 2017

Thank you for staying with us at the Homewood Suites by Hilton - St Johns Town Center, home to over 200 Shoppes and Restaurants! We are very happy to see that we are the best choice for you when visiting Jacksonville! We think our guests that spend several weeks with us become family! We look forward to taking care of you again and hope we will get the opportunity to serve you again soon! Please reach out to me directly next time you are in the area so I can personally make your reservations! Have a wonderful day!

Stephen Nunley
Assistant General Manager
Homewood Suites by Hilton
P: 904-641-7988
F: 904-641-8488
Stephen.nunley@Hilton.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2017

Love digital check in and digital key. Real easy to navigate and do what needs to be done. Only draw back is staff interaction, you really don't see anyone, but I'm sure they appreciate not being so busy. Great leadership at hotel, in lovely area.

  • Stayed: August 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank N4104CFtomo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 20 August 2017

Thank you for staying with us at the Homewood Suites at the St Johns Town Center, home to over 200 Shoppes and Restaurants! We are very happy to see you love the use of digital key and that your stay was a great one! Our staff is always ready and willing to say hi and assist, but as long as you are comfortable and happy, we are happy! Please reach out to me directly so I can personally make your reservations and ensure another great stay!

Stephen Nunley
Assistant General Manager
Homewood Suites by Hilton
P: 904-641-7988
F: 904-641-8488
stephen.nunley@hilton.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 August 2017

We have stayed here at least five times over the last five years. The location next to the shops at Town Center is perfect. Plenty of Parking. The evening meal and the breakfast are other reasons to stay here. Beer and wine were served with the meal, included in the price of the room. The rooms are beginning to show some wear and need attention. Squeaky doors, musty smell, noisy fan, and shower leaks were not here the last few times we have stayed. The management needs to encourage the cleaning staff to take note of these things for their guests. It is such a good hotel otherwise.

  • Stayed: August 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank bikehog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 20 August 2017

Thank you for staying with us at the Homewood Suites at the St Johns Town Center, home to over 200 Shoppes and Restaurants! We are ecstatic to see you continuously stay with us and always enjoy yourself and our staff! We have addressed your concerns and look forward to having you come back to see the improvements! Please reach out to me directly so I can personally make your reservations and ensure another great stay!

Stephen Nunley
Assistant General Manager
Homewood Suites by Hilton
P: 904-641-7988
F: 904-641-8488
stephen.nunley@hilton.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2017

I recently moved into the area and the utility company failed to turn on my air conditioning water and gas. With the temperatures in the 90s I had to find a hotel in my vicinity that took dogs. Homewoods Suites was accommodating with wonderful staff and an excellent room! The room was well-maintained and immaculate.

  • Stayed: August 2017, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank Karen F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 20 August 2017

Thank you for staying with us at the Homewood Suites at the St Johns Town Center, home to over 200 Shoppes and Restaurants! We are so happy to see you stayed with us during your time of need! Delivering great experiences like this one is what we love to do! We look forward to taking care of you again! Please reach out to me directly so I can personally make your reservations and ensure another great stay!

Stephen Nunley
Assistant General Manager
Homewood Suites by Hilton
P: 904-641-7988
F: 904-641-8488
stephen.nunley@hilton.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2017

This hotel had neither the staff nor the training to provide a good stay. Maid service was non-existent, even after 5 calls to the Front Deak, except for a change of towels 5 hours after the last call. No one was attentive to the food/ utensils being consumed in the Lobby at Breakfast. It always required a complaint to the Front Desk to bring someone from the back to provide more of whatever was needed, repeatedly.

  • Stayed: August 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
1  Thank mort109
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 20 August 2017

Thank you for staying with us at the Homewood Suites at the St Johns Town Center, home to over 200 Shoppes and Restaurants! We are sad to see you didn't have a great stay. That is very unusual to have to wait as long as stated for food items to be replenished or for housekeeping to make it to your room for towels. We have addressed your concerns and hope to have you stay with us again soon so we can deliver a wonderful, clean, and enjoyable stay. Please reach out to me directly so I can personally make your reservations and ensure that great stay!

Stephen Nunley
Assistant General Manager
Homewood Suites by Hilton
P: 904-641-7988
F: 904-641-8488
stephen.nunley@hilton.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2017

We have stayed at this Homewood Suites in St. Johns Towne Center many times over the past several years. In the past we enjoyed having breakfast here; on this recent stay, breakfast was horrible, or at least the "omelettes" were. Indeed, there was a breakfast buffet that included omelettes, sausages, cereal, bread, etc. The rooms are a bit dated, and there was no air conditioning in the corridors. The service was efficient, both checking in and checking out. The location is great, within walking distance of the many restaurants and shops at St. Johns Towne Center.

  • Stayed: August 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank cattailcruiser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 20 August 2017

Thank you for staying with us at the Homewood Suites at the St Johns Town Center, home to over 200 Shoppes and Restaurants! We are sad to see you didn't have that perfect type of stay. If you ever have any issues, we ask that you bring them to us so we may get them addressed and ensure an awesome stay. Please reach out to me directly so I can personally make your reservations and ensure a great stay!

Stephen Nunley
Assistant General Manager
Homewood Suites by Hilton
P: 904-641-7988
F: 904-641-8488
stephen.nunley@hilton.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Homewood Suites by Hilton Jacksonville-South/St. Johns Ctr.

Address: 10434 Midtown Pkwy, Jacksonville, FL 32246-7410
Phone Number:
Region: United States > Florida > Jacksonville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Business Hotel in Jacksonville
#23 Romantic Hotel in Jacksonville
#29 Family Hotel in Jacksonville
Price Range: $163 - $296 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton Jacksonville-South/St. Johns Ctr. 3*
Number of rooms: 119
Official Description (provided by the hotel):
Welcome to the Homewood Suites by Hilton® Jacksonville-South/St. Johns Center hotel, an upscale hotel situated in the newest and most talked about shopping and entertainment destination in Jacksonville. Our all-suite hotel is only a 15-minute drive away from the city's fastest growing business district and an excellent choice for extended stay business or leisure travelers. Additionally, the hotel features a Suite Start™ hot breakfast buffet every morning, and an evening Welcome Home® reception (Monday through Thursday), where you can experience genuine Homewood Suites by Hilton® Jacksonville-South/St. Johns Center hospitality! Stay with us to experience exceptional service and our trademark Hilton hospitality. Make Yourself at Home.® ... more   less 
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Also Known As:
Homewood Suites Jacksonville - South Hotel Jacksonville
Homewood Jacksonville
Jacksonville Homewood Suites

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