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“nice but could be much better”

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Days Inn Jacksonville Airport
Ranked #51 of 132 Hotels in Jacksonville
Tallahassee, Florida
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“nice but could be much better”
Reviewed 22 December 2011

room was stuffy. linen was clean, no signs of bedbugs. Outside lighting poor. Staff cordial

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Don S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cecil10358, General Manager at Days Inn Jacksonville Airport, responded to this review, 9 January 2012
Dear Don S,

Thanks for taking the time to critique my hotel. Your concerns and input are noted and will be addressed in the best way that I can.

Once again thanks. Hope we will see you again sometime.

Have a Happy New Year.

Cecil A. Grant
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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485 reviews from our community

Traveller rating
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    87
    57
    52
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (31)
Date | Rating
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English first
Slidell, Louisiana
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 9 December 2011

On 12/1, my husband & I, with another couple stayed the night at this hotel in two rooms. It started out OK because the staff were great. Friendly, efficient, courteous, fast then we went to our rooms. We were assigned rooms in the back of motel. When we got there, a group of men were standing outside laughing, drinking and cursing. A lone woman was was with them. She was dressed very scantly in my mind since it was very cold that night. Draw your own conclusions. We went back to front desk and asked to be moved. We were given two rooms on the other side of motel. The room was clean and looked newly painted, bed was OK, plenty of hot water in shower but that was it. The room was so cold and never warmed up but we were too tired to move. We slept with sweaters over our PJs, could hear everything through front wall, breakfast was average. There were waffles, hard eggs simmering in water, stale muffins, cereal, yogurt, milk, juice & coffee. The location was good and easy to find. I couldn't recommend it and certainly WON'T BE BACK.

  • Stayed December 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stormyrose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cecil10358, General Manager at Days Inn Jacksonville Airport, responded to this review, 10 December 2011
Dear Stormyros,
Thanks for your feedback but must submit we cannot (neither can anyone) prevent people from exercising their right to express themselves. Drinking and cursing is not something we as management can prevent unless it gets to a level where it becomes disruptive to other guests. Obviously you found it to be and my staff did the right thing by relocating you to the other side of the hotel. As far as the room being cold I would ask if you turned on the heat and if you did and it did not work we would have relocated you in order to make you satisfied and happy. As for the lady that was "dressed very scantily" and you are asking the public to "draw your own conclusion" these are personal opinions and unfair inferences because what might be cold to you might not be cold to another individual. We do not serve hard eggs simmering in water and our muffins are certainly not stale as our muffins are delivered twice per week and we use the FIFO system. Once again, Thanks for your Feedback.
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Westminster, Maryland
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 28 November 2011

Stayed here on 11/21 for what was supposed to be 2 nights. Could only stand one night and that was only because I was so tired after driving for 12 hours that I didn't have the energy to move. Got up early the next day and checked out. Room was dirty, noisy and smelled. Place appears nice from the outside but the rooms are not nice at all. Very disappointed in Best Western. Have stayed at other Best Westerns in the past and have not had any issues.
I replied to there online survey regarding the issues and all they said was sorry and we will try harder next time. Unacceptable!

  • Stayed November 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Martin D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rastafari10358, General Manager at Days Inn Jacksonville Airport, responded to this review, 29 November 2011
Sorry to hear that your stay was horrible and I do apologize for not meeting your expectations.
Your comments are duly noted and all issues will be addressed with the appropriate departments.

Cecil A. Grant
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Girard, Illinois, United States
1 review
Reviewed 26 November 2011

We book Best Western because of convenience of shuttle service that they had. We were taking directly to Carinval Ship port promptly and then they were waiting we arrived back in Florida. I thought this was just great. We knew that our car was being watched while we were gone. Thank you.

  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gayle S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rastafari10358, General Manager at Days Inn Jacksonville Airport, responded to this review, 28 November 2011
Thanks very much for your review Gayle S, it is greatly appreciated. We strive to the best we can be and hope we hit the mark every time. It was a pleasure serving you and hopefully we will get a chance to do it again in the near future.

My goal is to provide superior customer service to Every Guest, Every Time.

Once again Thanks.

Cecil A. Grant
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pensacola, Florida
Level Contributor
36 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 19 November 2011

The front desk personnel are great very friendly ,house cleaning has left my little dog alone and the wasn't any pet fee. The room is clean smells good , the grounds appear to be well kept and safe. The breakfast is pretty good and the rates are great. Over all I'm very satisfied with this place. Oh and there are plenty of places to eat ,buy gas and shop with in easy access, with out alot of anxiety making traffic .

  • Stayed November 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kgar79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rastafari10358, General Manager at Days Inn Jacksonville Airport, responded to this review, 21 November 2011
Thanks for taking the time to critique my property. I certainly do appreciate the kind words and I am happy that we did meet your expectations. Please pass the word on to anyone you know that will be coming to the area and will need a place to stay.

Once again thanks very much.

Cecil A. Grant
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
The Netherlands
Level Contributor
224 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
Reviewed 27 September 2011

Room was fine... breakfast was Ok,,, sausage patties should have been browned a bit more..Was not the best place we have stayed in ...nor the worst ..

Room Tip: try to get a room away from the pool,, kids are pretty loud !!!! ( how come kids are not in school...
See more room tips
  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CloggieUsa2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rastafari10358, General Manager at Days Inn Jacksonville Airport, responded to this review, 21 November 2011
Thanks for taking the time to write your review. I apologize for not exceeding your expectations. Your comments will be taken under advisement and I will review them with my staff and find ways to improve our product.

Once again thanks for taking the time to critique us.

Cecil A, Grant
General
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vienna, Virginia
Level Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 19 September 2011

The location for the hotel was probably the best part about it. It's right by the Jacksonsville airport, and right on the major highways (I-95 is less than a mile away, and Highway 10 which runs to Tallahassee is only 15 miles away). The eventual room we had was pretty clean, and as someone else mentioned, the pillows were great! The lobby had a free computer with printer to use, and there was free wifi in the rooms (and it was fast!).

However, the cons for this place were numerous: there were several flying bugs in our first room. We were moved to another room, which was incredibly humid. This isn't exactly peak humidity season in Jacksonville, but it was crazy how humid the room was. The room was pretty clean, but lots of marks on the walls, and a gross remote control (it had some sort of resin from tape left on it).

Overall, for a cheap hotel (I think we paid $45 a night after taxes), it was okay. But a few things like making it a bit cleaner, and more dry, would have made this a great place to stay.

  • Stayed September 2011, travelled with friends
    • Value
    • Location
    • Rooms
    • Service
Helpful?
1 Thank RickyRage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rastafari10358, General Manager at Days Inn Jacksonville Airport, responded to this review, 21 November 2011
Thanks for taking the time to post a review for my hotel. Sorry we did not exceed your expectations but we will take your comments under advisement and make improvements. If you are ever in the area again please give us another try.

Once again, Thanks for your review.

Cecil A. grant
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Days Inn Jacksonville Airport

Property: Days Inn Jacksonville Airport
Address: 1170 Airport Entrance Road, Jacksonville, FL 32218-2402 (Formerly BEST WESTERN Jacksonville Airport)
Phone Number:
Region: United States > Florida > Jacksonville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Best Value Hotel in Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Days Inn Jacksonville Airport 2.5*
Number of rooms: 112
Reservation Options:
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Also Known As:
Best Western Jacksonville Airport Hotel Jacksonville
Jacksonville Best Western

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