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Reviews (160)
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Reviewed August 6, 2017 via mobile

Have stay here before with good experiences. Low cost and close to airport. But the room "smelled like mold". Asked for Ozone Air Cleaner, but when provided it was broken. Switched rooms, which does not smell as bad. I suspect a bad carpet clean, with the extractor leaving residue in carpet. Just awoke and went to make coffee it still has grounds from previous guest . Disappointed as this is not the Marriott Experience. Hope they get back on track.

Stayed: August 2017, travelled on business
Thank tscm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shannon D, General Manager at Courtyard Jacksonville Airport Northeast, responded to this reviewResponded August 7, 2017

Thank you for taking the time to share your experience at the Courtyard Jacksonville Airport Northeast. We are disappointed to hear we did not meet the needs for your stay. We will use the feedback in regards to the odor and housekeeping issues to improve our service for future guest. We hope that you will give us an opportunity to show the positive difference your comments have made to improve the guest experience. Thanks again for choosing the Courtyard Jacksonville Airport Northeast.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 29, 2017 via mobile

Stayed on a Friday night before an
early morning flight. Used mobile check-in and my room was ready when I arrived. Front desk attendant was pleasant and efficient. My room was clean and comfortable and had been updated to the new Courtyard couches recently. Bed was comfortable. Only occasional jet noise before 9PM then quiet. Didn't use the bistro. Does offer transportation to the airport.

Stayed: July 2017, travelled on business
Thank JLOaks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shannon D, General Manager at Courtyard Jacksonville Airport Northeast, responded to this reviewResponded August 7, 2017

Thank you for taking the time to share your thoughts about your stay at the Courtyard Jacksonville Airport Northeast. We are delighted to hear you enjoyed your stay. We are happy you enjoyed the updates we had made including the Courtyard couch. We hope to be that "solid Courtyard' again for the next time your travel brings you to Jacksonville. We hope to serve you again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 19, 2017 via mobile

This hit the spot when we had to stop earlier than expected because of bad weather. Clean, great service. Food was good and open until 10pm. One server did it all, but she was efficient. Breakfast was also surprisingly varied. I had egg white frittata and my son had egg biscuit. Good stop and directly off highway right near a gas station. Everything you need!

Stayed: July 2017, travelled with family
Thank Deirdre D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shannon D, General Manager at Courtyard Jacksonville Airport Northeast, responded to this reviewResponded July 24, 2017

Thank you for sharing your experience of your stay at the Courtyard Jacksonville Airport Northeast. We are delighted to hear you enjoyed your stay. We hope that next time your travel brings you back to Jacksonville; you will give us another opportunity to serve you. Thanks again for choosing our hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 18, 2017 via mobile

This is a typical Marriott Courtyard. Its a good value for this location.

PROs:
- friendly staff
- clean rooms
- Free airport shuttle
- restaurant on site
- refrigerator in room

CONs
- no real cons to speak of

Stayed: July 2017, travelled on business
Thank 150hotelnightsayear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shannon D, General Manager at Courtyard Jacksonville Airport Northeast, responded to this reviewResponded July 24, 2017

Thank you for taking the time to share your thoughts in regards to your recent stay. We are delighted to hear that we were able to meet all the needs for your visit. We hope that next time you are in Jacksonville you will give us another opportunity to serve you. We hope to see you again soon. Thanks again for choosing the Courtyard Jacksonville Airport Northeast.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 6, 2017

We chose this hotel because we were traveling on a 26ft Penske truck and were looking for easy off an on the highway.
The hotel met all of our expectation with convenient parking and a complimentary shuttle to a nice restaurant (of our choice).
Nice and clean room. A small refrigerator (no freezer), and everything we expected from a 3-Star hotel.
Note: No free breakfast!

  • Stayed: June 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank MBD11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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