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Reviewed October 24, 2018

This hotel is very clean.The staff is very pleasant.The breakfasts are superb with a variety to choose from.The supervisor Ms. Milton took pride in keeping the breakfast supplied for the guest .As well for her professional mannerism.

Room tip: Location great not too far from inner harbort
Date of stay: October 2018
  • Trip type: Travelled on business
    • Location
    • Cleanliness
    • Service
Thank gmadamegail
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHSBaltimoreGM, General Manager at SpringHill Suites Baltimore Downtown/Inner Harbor, responded to this reviewResponded November 10, 2018

Thank you for your response gmadamegail,

We truly appreciate your response and review of our hotel! We are glad that the accommodations met your expectations and we are looking forward to your next visit with us in the very near future!

Again, thank you for being our guest and we look forward to your next visit!


Daymain S.
General Manager
Springhill Suites Baltimore Downtown / Inner Harbor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 11, 2018

Hotel was clean, staff was excellent, Great location to the harbor and shopping, rates were lower then some the other hotels further away. Breakfast was good with a variety of options for your morning kickoff.

Room tip: 4th floor suite- quiet and clean
Date of stay: September 2018
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Jeff P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHSBaltimoreGM, General Manager at SpringHill Suites Baltimore Downtown/Inner Harbor, responded to this reviewResponded November 10, 2018

Jeff P,


We truly appreciate your response and review of our hotel! We are glad that the accommodations met your expectations and we are looking forward to your next visit with us in the very near future!

Again, thank you for being our guest and we look forward to your next visit!


Daymain S.
General Manager
Springhill Suites Baltimore Downtown / Inner Harbor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 9, 2018

I am a Platinum Elite Marriott member , over a million points . So I have seen a lot of Marriott hotels . This one was a waste of my time and money. Reserved a 2 bedroom "suite" . First, couldnt check in early . Isnt that a benefit of being Platinum Elite ? OK no worries that happens. Didnt get into the room until 5pm. Second , the suite which was expensive was super small and had the worlds worst window. See picture. Literally couldnt see anything, its was dark in the room 24x7 . They dont show you that on the website. ON the website the picture of the bedroom has the curtain closed . Really some false BS advertising. Third, came back to our room on the first day at 3pm and IT WASNT CLEANED . Shouldnt it be cleaned by then? Called down , no answer , went to the front desk and they have a sign " Gone helping other customers". SO we had to wait and ask our room to be cleaned. And fourth to top it all off , make sure you call down for your car like 8 HOURS before you need it. It is the worst. Every time I needed the car we had to wait forever, apparently the same valets do work for the Hampton Inn across street. Lastly, Im giving the hotel a pass on the street closings and building construction noise everywhere since its out of their control but they allow construction workers to share the elevator IN THE HOTEL! . So nice at 7am when you are going to get coffee. Dont waste your time, plenty of other , better options in Baltimore. This hotel was terrible

Date of stay: October 2018
Trip type: Travelled as a couple
Thank nyctmd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHSBaltimoreGM, General Manager at SpringHill Suites Baltimore Downtown/Inner Harbor, responded to this reviewResponded November 10, 2018

Dear Guest (nyctmd),

Thank you for your review of our hotel. We truly apologize for the inconvenience that you experienced during your stay with us. With your detailed response, it definitely seems like we missed the mark on delivering the service experience that we focus on delivering to each and every guest. I truly apologize for this and I have shared your response with our team as a coaching opportunity to help us improve overall as a team.

Again, thank you for your response and we are focused on making the overall experience better for you and all of our guests in the future.

Sincerely,

Daymain S.
General Manager
Springhill Suites Baltimore Downtown / Inner Harbor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 13, 2018

Very cool retro building with character. I really enjoyed the location as it was a VERY short walk and/or Uber ride to multiple attractions and great restaurants...including Little Italy. Only negative is that the breakfast was really under par compared to other SpringHill's I have stayed at...and I am sorry to say that the breakfast workers/personnel we not overly friendly. Check in and other staff were very nice!! Management needs to speak to the Breakfast staffers to greet guests with a smile and accommodate a bit more. Just my 2 cents....This was a leisure trip as opposed to my normal business trip(s) so maybe I noticed the negativity of the breakfast staff a bit more as I was not in a hurry to get to an appointment. Overall, this would not deter me from staying at this location on my next visit to Baltimore.

Date of stay: September 2018
  • Trip type: Travelled with friends
    • Value
    • Cleanliness
    • Service
Thank Gary P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SamanthaS4992, Front Office Manager at SpringHill Suites Baltimore Downtown/Inner Harbor, responded to this reviewResponded September 16, 2018

Hi Gary!
Thank you for your review. Our building was originally a bank built in 1900! We kept as close to the original design as possible when converting into a hotel. We do have quite a bit of character at our location! We are also located right in the heart of Baltimore, which as you mentioned, makes us walking distance to many restaurants and attractions such as the Aquarium, Camden Yards and M&T Stadium, the Convention Center, Royal Farms Arena and much much more!
Gary, please feel free to contact me to further discuss any difficulties you experienced with any of our staff. We like to pride ourselves in putting service first and always going above and beyond for our guests, it sounds like what you experienced is not typical of our location or brand and I am interested in learning more about your experience.
We hope you will come to visit us the next time you are in Baltimore!

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Reviewed September 9, 2018 via mobile

The location was amazing. Only 2 blocks from the inner harbor, in a fantastic renovated elegant bank building. Hot breakfast was easy and filling, staff was helpful and friendly. The room was clean and spacious. Bathroom tile/grout and beds showed a little age/wear & tear, but nothing to inhibit the comfort of our stay. Be sure to see the old vault downstairs! We would def stay here again for sure.

Date of stay: September 2018
Trip type: Travelled as a couple
1  Thank KittyChick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SamanthaS4992, Front Office Manager at SpringHill Suites Baltimore Downtown/Inner Harbor, responded to this reviewResponded September 12, 2018

Hi KittyChick!
Thank you so much for your SUITE review! You said it all! We are so glad to hear that you enjoyed your stay and we look forward to welcoming you back the next time you find yourself in Baltimore!

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