Great customer service, friendly a d courteous staff, nice facility good amenities, convenient location, comfortable bed, valet parking, clean and spacious room . Cozy bar area. Elevators that worked.More
- Free Wifi
Great customer service, friendly a d courteous staff, nice facility good amenities, convenient location, comfortable bed, valet parking, clean and spacious room . Cozy bar area. Elevators that worked.MoreShow less
Thank you for sharing the fantastic review with us, Reginald!
We're happy to hear that you had a pleasant stay with us. It's wonderful to know that you appreciated our friendly service as well as our comfortable accommodations. We strive to create a memorable experience for each of our guests and we're so happy to hear that you enjoyed your time with us.
We look forward to hosting you again the next time you're in town. Thanks again for providing us with your feedback. Have a great day!
It is a nice hotel but looks like was a lot of time since nobody has fixed nothing.
The windows do not close very well and you can feel how the noise of the streets come into the room.
The wardrobe is full of dust I had to clean it first to put my clothes.
about the front desk, they need some training as they both were disgusting when I try to change my room. They try to convince me to remain in my room instead of provide me with a new key. I explain them I did not use it, just open and close the door because the first impression does not like me.
never come back
We appreciate the feedback, Koldomunoz.
It's unfortunate your stay in our hotel didn't exceed your expectations and that our team didn't go above and beyond to accommodate your needs. We regret you weren't entirely satisfied with our furnishings and accommodations. We care deeply about the happiness and satisfaction of our guests so we'll address all of your concerns with our team moving forward.
We do hope you give us another opportunity to share a more positive experience with you soon.
Stylish, clean and comfortable. My room was huge with a King-size bed and all the facilities you would expect in such a high quality establishment. Everything was spotless. There is a bar/restaurant on the lobby floor and the staff were helpful, welcoming and funny. The valet parking is worth paying for. Excellent!
Thank you for the excellent review!
It's wonderful you had such a fantastic stay in our hotel and that our team made you feel welcome! The comfort and happiness of our guests are important to us. We're thrilled you enjoyed our large and comfortable rooms so much. That's what we like to see! We look forward to hosting you again soon for another amazing experience!
Have a stellar day!
I am a University professor who was forced to make an impromptu reservation for 24 students in the middle of the night. We arrived at the Lord Baltimore at about 4:30 am (after our flight out of BWI was canceled unexpectedly en-route to the airport). The manager at the desk was extremely empathetic to our situation. At this early hour, she hastily checked-in a large group of travel weary students into their rooms. Check-in time for most hotels is well after 1 pm, but in our case, the manager gave us an exception - given our circumstances. While our flight might have been canceled, the Lord Baltimore's convenient location near the Inner Harbor provided our students with the opportunity to visit some of Baltimore's main attractions, including the National Aquarium. The rooms were clean and reasonably priced. But most of all, the staff - including the manager - was attentive to our needs and helped to make the best of an unfortunate - and unexpected - situation.
Thanks for sharing the excellent review with us, Jonathan!
We're so glad that you had an exceptional experience with us from beginning to end. It's wonderful to know that our staff treated you so well and made you feel welcome throughout the entirety of your time with us. We look forward to welcoming you back again soon!
Have a lovely day!
First, and most important: the Skybar has excellent drinks deals. Dylan clearly has an eye for sales. The rooftop offers awesome views of Baltimor, and a really chill environment. Joey, our server, was a delight: friendly, attentive, and funny. He's a great guy and made our night.
Thanks for the fantastic review, Alexis!
We're delighted you had such an amazing experience with us! It's excellent our Skybar could exceed your expectations. That's what we like to see! We look forward to seeing you again soon!
Have a wonderful day!
Our experience at the Lord Baltimore was marked by all-around great service and a great environment in which to enjoy Baltimore. However, our trip was truly made memorable by Joey (the bartender/ server @ the LB Skybar on the 19th floor). Not only was Joey attentive, pleasant, and personable, but he also took wonderful pictures of my girlfriend and I. Our experience was one that we will forever look back on with fondness thanks in part to Joey's wonderful service. We will be back!
We appreciate the outstanding review, Kaitlyn!
We're so glad that you chose to stay with us. It's wonderful to know that Joey had such a positive impact on the quality of your experience. Our staff is dedicated to providing our guests with courteous and attentive service, and we're delighted to know that he went above and beyond in this regard.
We can't wait to see you again soon so we can share another excellent experience with you soon. Have a beautiful day!