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“Almost 5 stars”
Review of Quality Inn

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Quality Inn
Ranked #12 of 23 Hotels in Fort Smith
Reviewed 4 October 2017

I reserved the Quality Inn at an excellent rate for a summer weekend. The hotel is located just off the interstate in a busy retail area, but not along the main traffic route. Check in was fast, but I had to ask about breakfast hours. Open 7am- a little late for my need to get to my Sunday destination on schedule.

The room was a moderate walk down the hall from parking. The building entrance lock was not working, which is convenient for me but less secure for everyone. The room was exceptionally roomy and the air conditioner worked fine. Modern furnishings in very good condition, and a new pillow-top mattress. Everything was in good working order and the room was clean except for a long hair in the bathtub. Guest directory says breakfast at 6am; must be outdated. Too bad.

Lighting was adequate, and there were plenty of electrical outlets. The shower had a curved rod that wasn't sinking too much, and towels were excellent. I wanted to get to the whirlpool but ran out of time for the second night in a row and never even got a glimpse. The one thing that bothered me during the night was a great deal of parking lot light coming in around the curtains.

I headed to the desk to check out and find breakfast on the road. But breakfast was fully stocked when I got there at 6:30am, and another guest was just finishing. And it had a wide variety of hot and cold items and a friendly desk clerk attending to it.

Minor issues and a terrific rate, I would definitely stay again.

  • Stayed: September 2017, travelled solo
    • Value
    • Location
    • Service
Thank CorpsofDiscovery
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelationsBWQ, Guest Relations Manager at Quality Inn, responded to this reviewResponded 6 October 2017

We apologize the misunderstanding about the breakfast hours. However, it sounds as though you were able to eat(a pleasant surprise). We appreciate your feedback and will investigate the issue with the door lock. We look forward to your next visit and please feel free to request a room to minimize your exposure to the lights. Thank you for choosing us.

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3 - 9 of 180 reviews

Reviewed 13 September 2017 via mobile

Stayed at this property abiut 3 years or so ago and was very sceptical about staying here this time,but im sure glad i did, the improvements made sence last time is fantastic !! Dont even recognize the place.
Everything clean and fresh, new comfortable beds.staff is super friendly.
If your coming to ft.smith area i highly recommend this proberty,easy on and off highway but back far enough you dont hear it. Walking to several dinning establishments.
My hat is off to owner for all the improvements and to the manager for taking good care of it.

Stayed: September 2017, travelled on business
Thank scottyd1794
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelationsBWQ, General Manager at Quality Inn, responded to this reviewResponded 15 September 2017

Thank you for your review! We work so hard to meet the needs of our guest and we get reviews like this it really makes our day!! We bought this property almost 4 years ago and work on renovations for almost a year. I love this property so much I truly enjoy coming to work everyday and meeting new people just passing through. We hope to see you in the future or any of your stays!

Thank you
Amanda Grant
General Manager

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Reviewed 10 September 2017

Housekeeping was terrible. We had to get our own towels, etc. every night plus coffee. Room wasn't cleaned on last day there. Nothing was done. We were there for 5 nights. Never again. The only good thing about this place was the front desk clerks.

  • Stayed: September 2017, travelled with family
    • Value
    • Rooms
    • Service
Thank Dawn A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelationsBWQ, Guest Relations Manager at Quality Inn, responded to this reviewResponded 13 September 2017

We apologize for your experience. Housekeeping should be resetting the room at least every other day. You should have received service at least twice based on the number of days you stayed with us. Additional service is always available upon request. We will be investigating this more thoroughly and will be re-training our staff. We hope that you give us another chance in spite of this.

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Reviewed 29 August 2017

THE QUALITY INN WAS VERY VERY CLEAN THE ROOMS WERE NICE THE STAFF WERE HELPFUL rooms were clean house keepers friendly checking in was no problem the staff was GREAT thank you quality will be back i enjoyed my stay

Stayed: August 2017
Thank neworleanssaints2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelationsBWQ, General Manager at Quality Inn, responded to this reviewResponded 1 September 2017

Thank you for your stay at Quality Inn. We work hard for our guest and love to hear when were doing a good job. Thank you for taking time out to do our review.

Thank you
Amanda Grant

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Reviewed 26 August 2017

We s popes here just for an overnight on a road trip. The checkin process was simple and desk clerk friendly. The room was large and clean. The bed was comfortable and pillows were good. My only complaint would be that the breakfast was very sparse - they were out of almost everything.

  • Stayed: August 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Sharon K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelationsBWQ, Manager at Quality Inn, responded to this reviewResponded 29 August 2017

Thank you for your stay at Quality Inn and taking the time to do our review. We work hard and uses the review to know what areas our guest would like to see improvement.

Thanks
Amanda Grant

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Reviewed 21 August 2017

Seen baby cockroaches in room on both mornings we were there, room was not cleaned while we were out all day after our first night and we had to request clean towels also the room key had to be reprogrammed after returning to the room for our second night stay, breakfast was just fair and they had NO sausage at all except for some bits in the watered down gravy. Upon checking out we were not even asked how our stay was which probably was a good thing for them and we ate breakfast at another dining establishment.

Room Tip: I would recommend choosing another hotel completely
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  • Stayed: August 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank wmpost
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelationsBWQ, Guest Relations Manager at Quality Inn, responded to this reviewResponded 24 August 2017

We apologize for your stay. None of these things are acceptable and we will be investigating these issues. We have regular visits by the exterminators so the issue with bugs should not have been the case. However, we will look into this immediately. In regard to changing out of the linens, the only reason for our head housekeeper not to enter the room is the "Do Not Disturb" sign being left on the door. We do change up the breakfast for the weekend so as to give our extended stay guests something different for the weekend. We use sausage gravy with the biscuits along with scrambled eggs. The gravy should not be watered down, though. We do appreciate your comments as this gives us the opportunity to resolve issues we may have. Again, we apologize profusely for this and hope that you give us another chance.

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Reviewed 6 August 2017 via mobile

We have stayed here before and hubby and I wanted to just drive and getaway for the night so decided to give it a try again. from check in to leaving everything was perfect. The guy that checked us in i think he said his name was josh was very helpful in upgrading us to a jacuzzi room because of our elite diamond status. We really enjoyed the bed it was probably one of the most comfortably beds ever. We came home to look into buying one. Thank you for the perfect time!!

Stayed: August 2017, travelled as a couple
Thank Dodgesrw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestRelationsBWQ, Guest Relations Manager at Quality Inn, responded to this reviewResponded 8 August 2017

It was our pleasure to take care of you. We are glad you chose us for your stay and look forward to your next visit.

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Additional Information about Quality Inn

Address: 2120 Burnham Rd, Fort Smith, AR 72903-3258 (Formerly AmericInn Fort Smith)
Phone Number:
Region: United States > Arkansas > Fort Smith
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Fort Smith
Price Range: $85 - $126 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn 2.5*
Number of rooms: 86
Official Description (provided by the hotel):
Quality Inn Fort Smith is conveniently located just a few miles from downtown. We are close to many attractions such as the Kay Rodgers Park, Fort Smith Convention Center, Ben Geren Regional Park, University of Arkansas-Fort Smith, Fort Smith Regional Airport, Central Mall and several restaurants in the immediate vicinity. Guests of our hotel enjoy a complimentary hot Quality Inn Breakfast, free wireless high-speed Internet and a free shuttle service to and from the Fort Smith Regional Airport. Our guestrooms are spacious, quiet and come with numerous amenities ... more   less 
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Also Known As:
Comfort Inn Fort Smith

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