We had been to Buckberry for an office retreat and spent a wonderful weekend three years ago and were very much looking forward to going back. This time, although the rooms had not changed, the food and service definitely had, and not in a good way.
We had reservations for seven people for dinner and the meal took several hours to get on the table. We sat down at 7 and were not served our meals until past 8:45, and the lamb in particular was nearly inedible. When dessert was offered they only had two. We naturally thought this was a choice of two, but nope. Only two portions! If it had been a busy Friday night, I would have given them the benefit of the doubt. However there were only two other tables in the restaurant, one of which had small children playing loud video games.
The next morning, the food was no better and it is hard to really mess up breakfast. When we saw the meager servings on our plates and asked for some toast, we were told that toast was extra. Hmmmm. When we got our bill it was eight dollars.
The only bright spot was lunch because our server, a young woman, was very pleasant.
When we returned to our rooms, it was obvious that someone had gone through our group's personal belongings, and a pair of diamond earrings was missing. As this was a special occasion, no one wanted to return to the lodge for dinner, so we ended up hiring a driver and eating in Gatlinburg.
The only think I can think is that Buckberry Lodge must be struggling financially. That would explain the Groupon deals, the meat that is served well past its prime, the security issues and the understaffed kitchen. To make up for the loss of income, they have chosen to nickle and dime their customers who pay full price. I have recommended Buckberry to several friends in the past, and now I am sad that I can longer do so.
- Official Description (provided by the hotel):
- This place is temporarily closed due to wildfire. No re-open date yet. Visiting our rustically elegant lodge is like stepping back in time, yet with all the modern amenities. Pristine Smoky Mountain views are the focal point of most our 44 luxurious individually appointed suites. Each suite offers a fireplace, balcony, cable TV and DVD, queen sleeper sofa, full kitchen, and large bathroom with a whirlpool soaking tub. While staying at our mountain retreat you could easily spend your days enjoying our walking trails, napping in the hammock by Buckberry Creek and enjoying the delicious fare of our restaurant - and never need venture beyond our driveway. And if you are looking to explore our incredible natural surroundings - hiking, fishing, skiing, fine arts and crafts and scenic drives are just minutes away. We'll even pack you a lunch...If you are staying with us on business or just want to let others know about our Great Camp of the Smokies, we provide free WiFi throughout the lodge. The Lodge at Buckberry Creek offers an unrivaled experience in the Smokies! Winter. Spring. Summer. Fall. ... more less
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- Also Known As:
- The Lodge At Buckberry Creek Hotel Gatlinburg
- Hotel At Buckberry Creek
- At Buckberry Creek Gatlinburg
- Lodge Buckberry Creek