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The Lodge at Buckberry Creek
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Reviews (1,145)
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All reviewsgallery suitethe smoky mountainshiking trailoverlooking the mountainsfire pitfull kitchencontinental breakfasttop floorsmall kitchenbeautiful propertyrocking chairsliving areashort drivegatlinburg areajacuzzi tubthird floorpigeon forge
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Reviewed 26 March 2012

rooms where very nice but many short cuts and very short staffed. It appeared to be only 2 desk clerks with one working in the morning and one in the evening. They seemed over whelmed from phone calls each time we seen them. The breakfast was NO continental breakfast, it was a "bait and switch". The "continental" is only a few cold items but for $12 a person you can order off a menu. Was expecting a true 5 star but its a place that needs more employes and to not cut corners to save money while charging a 5 star price. For less money we could have rented a beautiful cabin with 3 bed rooms two baths, full kitchen and TV's in every room while getting an amazing view of the mountains.

Room Tip: Rent a cabin and get much much more for the same price.
  • Stayed: March 2012, travelled as a couple
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10  Thank jsmith955
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BBL37738, Manager at The Lodge at Buckberry Creek, responded to this reviewResponded 2 April 2012

Dear jsmith955,
Thank you for your feedback regarding your recent stay at The Lodge at Buckberry Creek. We are happy to hear that you were pleased with your room during your visit. Although we love being busy with reservation calls at the front desk, it is not our intent to appear too busy for our guests. Recently we have added to our front desk staff to help as we come into a busier season. Please accept our apologies regarding the continental breakfast; however we do offer a plated continental which includes fresh fruit, yogurt, scone & pastry. Cereal, granola, milk, coffee, and tea are conveniently set up for self service. All hot breakfast is available a la cart and varies in price. We hope to welcome you back again in the future when you travel back to Gatlinburg.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 March 2012

I can't say enough wonderful things about our stay! The dining experience was lovely, the food was extraordinary! We asked for the lodge room and we were upgraded to a gallery suite because they made a mistake on our reservation. So to say the least, we were overwhelmed with their generosity. I had an in room massage too by Amanda Combs. I highly recommend this relaxing feature to a weekend. Her partner Zack, who helped Amanda set up the room, even left me with bath salts and essential oils (at no added cost) for my bath in our soaking tub!! The pavilion at the bottom of the hill is a highlight of this property. My husband and I spent hours on the creek, had several glasses of wine, built a fire, and listened to music. When we were ready to go back, we just called from the phone in the pavilion and a cadillac four wheeler came to take us back to our room!!! I recommend The Buckberry Lodge if you want extraordinary service, extravagant care and attention and nourishing wonderfully prepared meals!! If you don't, please go somewhere else!!

Room Tip: ask for top floor rooms. bottom floor rooms hear the noise above.
  • Stayed: March 2012, travelled as a couple
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4  Thank carlene r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BBL37738, Manager at The Lodge at Buckberry Creek, responded to this reviewResponded 2 April 2012

Dear carlene r,
Wow! Thanks for the fantastic review! It sounds like you and your husband truly enjoyed a relaxing and enjoyable weekend with us. We are happy to hear you took advantage of amenities offered here at Buckberry, such as the in-room massage and transportation from the Creekside Pavilion in our mountain limo. We look forward to welcoming you back next time!

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Reviewed 18 March 2012

Amazing views of the smoky mountains from the porch and from the bedroom. Very comfortable, clean and cozy rooms. Friendly and helpful staff. I have no complaints. I would recommend this hotel to anyone. It's well worth it!

  • Stayed: March 2012
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3  Thank aritchie105
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BBL37738, Manager at The Lodge at Buckberry Creek, responded to this reviewResponded 26 March 2012

Dear aritchie105,
Thank you for your review! We love being able to offer a view from each of our uniquely decorated suites. There is truly nothing better than sitting by your in-room fireplace and gazing out at The Great Smoky Mountains. Our "friendly and helpful" staff is awaiting your return to make your next stay just as cozy and comfortable as the last!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 March 2012

Over all our stay was not pleasent. The food did not meet our standards (got better service at Bob Evans). On the menu it did not show prices with dollar signs just numbers, I had to ask the waitress. Our room was very clean, but the cleaning staff was very noisey with the room next to ours and very nosey had to close our kitchen window (they keep looking in). Then for dinner there was only four choice to choose from and no veggie choices. The prices was very high, the cheepist one was $32.00.
At the end of our visit they wanted us to pay $200 for smoking in our room with the information that the staff had been in our room without our concent. We did not pay, this about it was remove from our bill. When we checking no one told us that the rooms was nonsmoking and there was not nonsmoking sign in any of the lodges. We only saw these signs around the resturant.
The view was great but had the feeling that we didn't meet there standard of people, not high class enought for them.

  • Stayed: March 2012, travelled as a couple
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4  Thank Tammy A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 February 2012

Check in is a gas in a replica of an outdoors camp store. Every room in the main house/restaurant is different. Lots of beautiful wood and glen plaid wallpaper [Scottish and authentic]. Dining on the deck overlooking the Smokey Mountains any time of the day is terrific. The rooms are like very few you will encounter traveling. You feel like you're in someone's guest cabin. Wood burning fireplace is a must for my wife. Ride to the bottom of the hill in one of their ATV's and sit by an open fireplace,listen to the creek and have a beverage. Nothing's perfect but this place comes close.

Room Tip: Any of them
  • Stayed: October 2011, travelled on business
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4  Thank TedNashville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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