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The Lodge at Buckberry Creek
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Reviews (1,145)
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180
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879
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All reviewsthe smoky mountainsoverlooking the mountainsbeautiful propertygas fireplaceliving areashort drivegatlinburg areajacuzzi tubpigeon forgesuitesmokiesbalconyaccommodationsretreatkitchenettewoodsbear
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Reviewed April 2, 2012

We were pleased with the service, the continental breakfast, the views and such. We were disappointed with the size of the "suite" and the amount of noise we could hear from other guest rooms. For the price you should not be hearing people above you walking around let alone cough! And the doors being opened to the doors around us were terribly loud to us. The quality of construction materials on the surface appear very nice but, being a carpenter, I can tell that the attention to noise reduction is not there. I would not stay there again because of these issues and I'd say the room was worth about $140 tops, not $180.

  • Stayed: April 2012, travelled with family
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4  Thank mariatafoni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 2, 2012

I loved this lodge! Normally we book a cabin when we go to Gatlinburg, but we decided to try a hotel this time. I did not regret it one bit! The lodge was beautiful, the rooms were nice and spacious. I would recommend requesting a room on a higher floor though so that you can have the incredible views that those rooms will provide. We only ate at the restaurant for breakfast, but it was great! The food was delicious and the views from the porch where we sat were a wonderful start to our morning. The staff was great and helpful. The hotel felt secluded, but it was still not far at all from everything else. The lodge was also was less than a 10 minute drive from downtown gatlinburg and the entrance to the national park. I loved this lodge and would definitely stay again!

  • Stayed: April 2012, travelled with family
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Thank evan103
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BBL37738, Manager at The Lodge at Buckberry Creek, responded to this reviewResponded April 3, 2012

Dear evan103,
Thank you for sharing about your great weekend at The Lodge at Buckberry Creek! Our lodge is definitely secluded, one would never know all the hustle and bustle of Gatlinburg is just a short ride down the mountain. We look forward to your next visit!

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Reviewed March 29, 2012

The room was nice and clean, albeit a little small for a suite. The hike to the pavilion is worth it, but it would have been nice to have some refreshments there. The pavilion is very nice, hopefully more utilized at other times of the season.
The staff is very friendly. The only real negative has been referred to in another review as "bait and switch" continental breakfast. This is exactly the way we felt. My family just wanted to grab a quick danish and coffee or juice. Instead, you must sit at a table and be served from a very small selection by a server. The whole idea of the continental breakfast is simple and quick, self-service. My family had no desire to dine-in for breakfast, therefore we just skip this experience and stopped in town.

This was annoying, but this is a very nice place and will be even nicer with the plans for expansion they have in the future.

Room Tip: bring your own supplies for breakfast, unless you want a more formal breakfast. at least once, hike to the pavilion.
  • Stayed: March 2012, travelled with family
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2  Thank Cal T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BBL37738, Manager at The Lodge at Buckberry Creek, responded to this reviewResponded April 2, 2012

Dear Cal T,
Thank you for your feedback regarding your recent stay at The Lodge at Buckberry Creek. We are so happy you got a chance to hike down to our Creekside Pavilion – next time let us pack you a boxed lunch with a cold drink to enjoy. We appreciate your concerns regarding the continental breakfast as this helps to ensure we are providing consistent top-notch service to every guest. Keep us in mind for your next trip to The Great Smoky Mountains!

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Reviewed March 26, 2012

rooms where very nice but many short cuts and very short staffed. It appeared to be only 2 desk clerks with one working in the morning and one in the evening. They seemed over whelmed from phone calls each time we seen them. The breakfast was NO continental breakfast, it was a "bait and switch". The "continental" is only a few cold items but for $12 a person you can order off a menu. Was expecting a true 5 star but its a place that needs more employes and to not cut corners to save money while charging a 5 star price. For less money we could have rented a beautiful cabin with 3 bed rooms two baths, full kitchen and TV's in every room while getting an amazing view of the mountains.

Room Tip: Rent a cabin and get much much more for the same price.
  • Stayed: March 2012, travelled as a couple
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10  Thank jsmith955
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BBL37738, Manager at The Lodge at Buckberry Creek, responded to this reviewResponded April 2, 2012

Dear jsmith955,
Thank you for your feedback regarding your recent stay at The Lodge at Buckberry Creek. We are happy to hear that you were pleased with your room during your visit. Although we love being busy with reservation calls at the front desk, it is not our intent to appear too busy for our guests. Recently we have added to our front desk staff to help as we come into a busier season. Please accept our apologies regarding the continental breakfast; however we do offer a plated continental which includes fresh fruit, yogurt, scone & pastry. Cereal, granola, milk, coffee, and tea are conveniently set up for self service. All hot breakfast is available a la cart and varies in price. We hope to welcome you back again in the future when you travel back to Gatlinburg.

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Reviewed March 20, 2012

I can't say enough wonderful things about our stay! The dining experience was lovely, the food was extraordinary! We asked for the lodge room and we were upgraded to a gallery suite because they made a mistake on our reservation. So to say the least, we were overwhelmed with their generosity. I had an in room massage too by Amanda Combs. I highly recommend this relaxing feature to a weekend. Her partner Zack, who helped Amanda set up the room, even left me with bath salts and essential oils (at no added cost) for my bath in our soaking tub!! The pavilion at the bottom of the hill is a highlight of this property. My husband and I spent hours on the creek, had several glasses of wine, built a fire, and listened to music. When we were ready to go back, we just called from the phone in the pavilion and a cadillac four wheeler came to take us back to our room!!! I recommend The Buckberry Lodge if you want extraordinary service, extravagant care and attention and nourishing wonderfully prepared meals!! If you don't, please go somewhere else!!

Room Tip: ask for top floor rooms. bottom floor rooms hear the noise above.
  • Stayed: March 2012, travelled as a couple
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4  Thank carlene r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BBL37738, Manager at The Lodge at Buckberry Creek, responded to this reviewResponded April 2, 2012

Dear carlene r,
Wow! Thanks for the fantastic review! It sounds like you and your husband truly enjoyed a relaxing and enjoyable weekend with us. We are happy to hear you took advantage of amenities offered here at Buckberry, such as the in-room massage and transportation from the Creekside Pavilion in our mountain limo. We look forward to welcoming you back next time!

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