I DID NOT STAY AT THE HOTEL. This is not a review of my stay, but a review of this hotel's process. We made reservations to stay one night. Due to an emergency, I was unable to stay and as luck would have it - forgot to call and cancel in time. I now have to pay for the night's stay anyway - NO PROBLEM, that's the rule. I am upset because this hotel made two separate charges on my credit card. Neither charge was the actual total price of the night's stay. I contacted the hotel and was told the manager was not in until the afternoon. The desk person was not able to assist me. I finally did speak w/ a manager. He stated that he would fix the problem, however I have not seen the credit/hold removed as of yet. I spoke w/ the credit card company and as of now, there is an 8 day hold unless the hotel removes the hold. I don't understand why they would charge me twice (2x more than the room cost). Most times, I pay for my stay in cash just to avoid these problems. Based on the time the charges were applied to my card, the hotel did not know if I would be a late check in or not and decided to charge my card 2x anyway. Quite disappointing.
- Official Description (provided by the hotel):
- This hotel is located in a business and suburban district, 12 miles from downtown Baltimore and three miles from Towson Town Center shopping mall. The hotel has a fitness room, a seasonal outdoor pool, and guest laundry facilities. Parking is free. ... more less
- Reservation Options:
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- Also Known As:
- Comfort Inn Towson Hotel Towson
- Towson Comfort Inn