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“Lunch at restaurant ”

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Putu Bali Villa and Spa
Ranked #11 of 36 Hotels in Kerobokan
Reviewed 13 December 2017 via mobile

Bad service, They wrong two time my dish.
That's incredible, TWO times! When I told she I thought She understood. She apologized but after she gave me same wrong dish. By the way Food not really bad ...

Stayed: December 2017, travelled as a couple
Thank Luca S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Putu B, Manager at Putu Bali Villa and Spa, responded to this reviewResponded 15 December 2017

Dear Luca S,

Warmest greeting from Putu Bali Villa & Spa
Thank you very much for your review and please do apologize for the mistake of our waitress who handled you during your lunch time at our restaurant.
We have talked with the waitress who in-charge on that time and we have given some reviews and training to her.
We will do and give more training to our staff in order there won't be the same case happen in the future.

Have a great day a head!!!

With best regards,
Pande Sunartawan I Ketut
Operation Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3 - 9 of 270 reviews

Reviewed 3 December 2017 via mobile

The rooms are equipped with a very comfortable bed and netting to keep the mosquitoes from feasting all night. There’s a small kitchen, somewhat equipped for simple “home” cooked meals. Nothing fancy tho’. The bathroom is a big open area with many pebbles and rocks. It’s esthetically pleasing but not so comfortable for walking barefoot. Also, there’s no privacy from other family members or friends staying in the same room. Like I said the bathroom is a big open room. Did I mention it’s side by side to the kitchen? Ummmm yup. Lol. Ok moving on. The staff is super, super friendly. A+ for service with a smile. The pool is centrally located, with a swim bar and nice lawn chairs and umbrellas. It’s about 7 feet deep. There is a small kids area to the side. The in house restaurant has great foods and drinks. The in house gym is surprisingly well equipped! There’s even a boxing ring for those who want to partake. Two store fronts down is Jiwa yoga for those who want to sweat! (I did #loveyoga) Lastly, there are many bars, restaurants, and stores at walking distance all around. Oh wait! The beach...that’s not that far either, you can walk to it too. I highly recommend this place and would stay here again when, and if, we return to Bali.

Stayed: December 2017, travelled as a couple
Thank Leslie V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 September 2017

We had such a nice time, the rooms were nice, the bathroom area is a little outdated now and needs some renovations but all of this area is still very functional. It was extremely close to a lot of restaurants and cafes. The restaurant and bar on site was very nice and all the staff over the entire premises were extremely friendly and helpful. The one issue we had which let the overall experience down only minor was at the airport upon arrival. Airport transfer had been organised via email from the operation manager and there was supposed to be someone there to meet us. This didn't happen and the hotel had no records of the email. As I say this was a minor hiccup and didn't affect our views of the hotel at all. I would definitely recommend a stay here to anyone.

  • Stayed: September 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank Steve73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Putu B, Manager at Putu Bali Villa and Spa, responded to this reviewResponded 21 September 2017

Dear Mr. Steve Turner,

How are you doing? hopefully everything is fine with you.
On behalf of Management and Staff of Putu Bali Villa & Spa would like to express our sincerely thanks to you for your review on this site and thank you also for your stay with us during your last vacation in Bali.

Please kindly do apologize for any mistakes either from me or from the staff during your stay with us.
One thing for sure is we always try to do our best to serve all the guests staying with us to make them happy during their vacation.

I was really surprised to have your email on last 2 days, I tried to reply it twice but it always fail, and I tried it again this morning but it didn't work either and I will reply everything from this site.

After I got your email and then I made double check with our reservation staff and also receptionist and I found the problem was the flight details you have given was not updated on the reservation form by our reservation staff, so our receptionist did not prepare for airport pick up service to you during their preparation for making expected arrival list.

On behalf of entire team of Putu Bali Villa & Spa ask for apologize on this circumstance and it has been becoming our management concern now in order it won't be happen again in the future.

I can promise you if you come to Bali and stay with us again we will provide return airport transfer (transfer in and out to airport) for free of charge and also we will offer you very special offer room rate if you make a direct booking to sales@putubalivilla.com by forwarding this email on your next room request to our reservation, so you will get what I have mentioned above.

Once again please forgive us for our mistake and have a great day a head !!!

With best regards,
Pande Sunartawan I Ketut
Operation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 September 2017

The room was okay but the towels and bed linen were very old (towels that were once probabaly white but now very off colour and stained). The bed was extremely uncomfortable and the pillows were so high and hard. Any massage I got during the day was undone by the horrible bed. This hotel is very loud at all times - lots of music from the pub at the night time. I would not stay at this hotel again.
The only nice thing was the pool - not as fancy as some of the other pools at nicer hotels, but it was still nice to swim in and not overcrowded as not many people in the pool when we went.
The staff were very friendly. However I think the overall hotel was very average at best and not at all anything like what the reviews make it describe!

  • Stayed: September 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Lasni1991
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 September 2017 via mobile

Great value for money
Away from the main rat race
Yes some of the rooms need updating
Great pool area
Fantastic gardens
The restaurant is pretty basic , the spa is not great , can be pretty noisy with the gym upstairs, if you want to get a massage
The main area that needs attention is staff training , but have stayed here a couple of times, close to great arteries, organic cafe , Sarong and the surprise package Saigon street , great Vietnamese restaurant, fantastic staff

Stayed: September 2017, travelled with friends
1  Thank Johnooz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 August 2017 via mobile

This was our first time in Bali and we absolutely loved it! Loved the super lovely and helpful staff the rooms were wonderful and loved the outside bathroom, the staff came most days and sprayed our room for mosquitoes so we never had any issues with mosquitoes. The staff even organised a wonderful nanny for our daughter and put my mind at ease with leaving her for the day. It's so tranquil and peaceful and the beautiful gardens are well maintained.The pool was amazing and loved the room service and restaurant they were very accomodating with my fussy daughter who only wanted to eat boiled eggs.
Thanks again we will definitely be back and will be recommending this hotel to our friends and family.

Stayed: August 2017, travelled with family
1  Thank Tala J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 August 2017 via mobile

This place is great value for money! Super close to good restaurants. .the beach isn't too far away (10 min max) l.. lots of spas close by as well as a hotel spa. . Hotel has a nice pool for relaxing too . Staff where friendly and helpful . I 100% recomend

Stayed: August 2017, travelled with friends
Thank CJO193
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Putu Bali Villa and Spa

Address: Petitenget Street No 72X | P.O.Box 1070, Kerobokan 80361, Indonesia
Region: Indonesia > Bali > North Kuta > Kerobokan
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#3 Top resorts Hotel in Kerobokan
#9 Spa Hotel in Kerobokan
Price Range: $44 - $85 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Putu Bali Villa and Spa 3.5*
Number of rooms: 17
Official Description (provided by the hotel):
PUTU BALI VILLA & SPA“THE SIMPLICITY IN NATURAL BLEND”About us:Putu Bali Villa is made up of Balinese style villas set in a tranquil and peaceful area of Kerobokan – Seminyak – Kuta - Bali, a distinguished place to hide out in restful surroundings, where the beautiful natural sights and sounds blend harmoniously with the village atmosphere. A place to relax in comfortable furnished accommodation combined with modern and traditional décor. Accommodation:Each room is completed with open-air private bathroom (running hot and cold water), kitchen, private verandah, television, IDD Telephone, mini bar and air conditioning and others.The 17 villas (22 rooms), comprising of 12 one bedroom (10 Deluxe Pavilion Villas and 2 Super Deluxe Pavilion Villas) and 5 two bedrooms villas (Deluxe Family Pavilion Villa), are set in beautiful and restive tropical garden surroundings.The Villas are built in traditional Balinese style by using natural materials such as wood and stone to where you can see some good examples of the creativeness and skill with natural materials that the Balinese are so famous for.Room Facilities:Deluxe Pavilion Villa (One bedroom):This room is set up in modern and traditional design with garden view terrace. It is completed with:Air Conditioning (individually controlled), Free Wireless Internet Access, Free daily coffee & tea, Water heater, LCD TV, DVD Player, Refrigerator, Kitchenette, Open bathroom with open shower, bath tub, Hair Dryer, Working Table, Sleeper, Water Fountain, Garden terrace, IDD telephone, a Mini Bar, and Safety BoxSuper Deluxe Pavilion Villa (One Bedroom): This room is the lead of one bedroom and it has bigger room space than other rooms. It is designed mixed with modern & traditional setup with garden view.This room is completed with:Air Conditioning (individually controlled), Free Wireless Internet Access, Free daily coffee & tea, Water heater, LCD TV, DVD Player, Mini Home Theater, Refrigerator, Kitchenette, Open bathroom with open shower, bath tub, Hair Dryer, Working Table, Sofa, sleeper, IDD telephone, a Mini Bar, and Safety BoxDeluxe Family Pavilion Villa (Two Bedroom):This room type has 2 floors (up and down stairs room), each room has it own entrance, toilet, bathroom and balcony/terraceThe bath tub, kitchenette and safety box are available in down stairs room only. The stairways to upstairs room are available at outside of down stairs room, it is a private stairways and this room is not inter-connecting room.It is in pool side and there are 2 difference of bedding configurations, such as:1. Double bed in down stairs room and 2 single beds in upstairs room2. Double bed in both rooms.Details room facilities:Down Stair Room : Air Conditioning (individually controlled), Free Wireless Internet Access, Free daily coffee & tea, Water heater, LCD TV, DVD Player, Refrigerator, kitchenette, Open bathroom with open shower, bath tub, Hair Dryer, Working Table, Sleeper, Water Fountain, Garden terrace, IDD telephone, a Mini Bar, and Safety BoxUp Stair Room : Air Conditioning (individually controlled), Free Wireless Internet Access, LCD TV, DVD Player, Refrigerator Head shower in Bath Room, Hair Dryer, Working Table, Pool View Balcony, sleeper, IDD telephone, a Mini BarDeluxe Family Pavilion Villa (Inter-Connecting):This room type is the new set-up of 2 bedrooms and available for one unit only.Both rooms are in ground floor and it is an inter-connecting room with garden view.Each room is completed with:Air Conditioning (individually controlled), Free Wireless Internet Access, Free daily coffee & tea, Water heater, LCD TV, DVD Player, kitchenette, shower, Jacuzzi, Hair Dryer, Working Table, Sleeper, Garden terrace, IDD telephone, a Mini Bar, and Safety BoxVilla Facilities:Reception 24 hours, Restaurant, Swimming Pool, Pool Bar, Lobby Bar, Spa, Free Parking Area, Shuttle Bus Service, Car and Bike Rental, Tour Driver, Mail Service, Laundry service, internet service. Restaurant:Putu Bali Restaurant serves wide selection of Indonesian and Western cuisine using only the freshest available ingredients, sourced from local and import organic farm.Putu Bali Spa:Putu Bali Spa offers a complete natural and exotic spa experience consisting of beauty treatments, a relaxing Bali Massage, foot and aromatherapy, as well as sauna & Jacuzzi. Swimming Pool:The outdoor Pool accentuated with primitive Balinese statues melt into the rich natural tropical garden.Bar:Putu Bali Villa & Spa has two Bars such as Pool Bar & Lobby Bar, we serve any kind of cocktail products, mocktails, shooters, juices, coffee & tea and others.Others Service Available on Request:Private party Arrangement (small wedding, birth day and others), Barbeque Dinner, Doctor On call, Hair Dryer, Laundry, Iron, etc.Location:Putu Bali Villa & SpaJl. Petitenget 72X, Kerobokan, Seminyak, Kuta - Bali – Indonesia, P.O. Box 1070 ... more   less 
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Also Known As:
Putu Bali Villa Hotel Kerobokan
Putu Bali Hotel
Putu Bali Resort
Putu Bali Villa And Spa Kerobokan

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