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Reviewed November 17, 2012

I booked Pullman for 3 nights to spend with my family, decided to book the 2 bedroom suite since i am travelling with my parents and 22 months old daughter. I read the reviews on trip advisor which some of them had unpleasant experiences. I decided to contact the hotel directly thru Aline Marty, Executive Manager Welcomer, which she assured me that she will look after us during our stay. I confirmed my booking after Santoso, reservation, accommodate my request of my room layout and a quiet wing to avoid those irregular noises off the construction. I honestly appreciate their terrific service to accommodate and assure my requests.

My flight landed at 11am so i decided to drop my bags at reception and went for a lunch, I came back at 2.30pm and expect that my room is ready by then. I was advised that the room is not ready due to the allocation as my requests, one of the bedroom was still in cleaning process but they made it a priority and asked us to wait at connectivity lounge. My wife decided to get in the room since my daughter needed to take a nap while my parents were waiting for the other bedroom.

I am staying at 2 bedroom suite therefore it has a spacious living room with a 42" LCD TV, separate A/C controller, a shower & toilet, a dining table and a sofa bed. Each bedroom has its own LCD TV, A/C controller, king bed, bath tub, safe box, a work desk and a couch. The bathroom in master bedroom is spacious. But I have to admit that the interior is less than my expectation and the interior finishing work is not a 5 star class unfortunately.

My bad experiences started on my first night where my A/C is not cold enough, i set it up at its coolest setting but the room was still at 26 degrees celsius so I called a technician to fix it and the room temperature went down to 24 degrees after 45 minutes. The floor is creaky so I have to walk softly while my daughter is sleeping.

The breakfast has standard range of food including salads, asian, continental, japanese, breads, deserts, choc fondue, juices, fruits and ice cream. But I think they could have a better taste, quality and service. Some of the food were tasteless, hash brown was soggy. We were sitting next to drinks area and i heard some guests asking for glasses on more than 3 occasions. When my wife asked for some milk for her coffee, she was advised to take the milk from the drinks area, we expect a better service from a 5 star hotel.

The hotel itself has a good layout, 2 swimming pools (including infinity pool overlooking Kuta Beach), a kids pool, kids club, gym & spa. Some constructions are in progress all over the area, which reasonable for me since they have a poor building condition at some part of the areas. The most annoying part for me happened tonight, they still had a construction at 9pm when our daughter needs her sleeping time. My wife called operator and advised that there was not any work scheduled for tonight and it might be the noise of water pump. The noise kept going on after her call so I came out of my room and saw there was people doing construction at the park behind my building. I got a room on level 3 and the construction happening at ground floor. A hotel staff happened to notice me and asked if I am all right, I asked him whether its reasonable to have the construction work until 9pm and advised him that I checked with the operator where they did not have any work scheduled for tonight. He answered that the work is not part of Pullman Hotel but the "Company". I was speechless at his answer and asked him if there is any way to stop the construction and he replied that he will talk with his superior.

As i am writing this review, i am spending my second night and i have another night to go. Honestly, I am impressed with the service provided by their reception staffs, Aline & Santoso. But the hotel management needs a lot to do in order to catch up with the standard of Pullman Hotels

  • Stayed: November 2012, travelled with family
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1  Thank mitjh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed November 15, 2012

Stayed at the beach front wing. Love the sound of the waves as the tides comes in. Perfect to just chill at the patio at the cooler times of the day. Room was really clean. Bathtub fairly big and a lovely separate rain shower. A fair number of cheap eats behind the hotel (found a really cheap pizza and beer place). Nice surroundings in the hotel grounds. Only letdown: Infinity pool looks dirty though. Hardly any shade around the infinity pool too, sunblock is essential!

Room Tip: Worth to spend more for the beachfront rooms if you love the sea!
  • Stayed: October 2012, travelled as a couple
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2  Thank marcusvoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed November 14, 2012

I honestly want to feel better about this hotel than I do. I was staying at the hotel and attending a conference at a different hotel down the street.
The room was very nice (1 bedroom suite) in the sense that there was a lot of space, the bathroom facilities were nice-huge bathtub and I really enjoyed the toiletries provided by the hotel. The breakfast buffet was very good, as was the service in the restaurant. Room service was good and very timely.The infinity pool on the roof is an excellent place to have an after work drink and watch the sunset.
On the flipside, I had ants in my bed, the wifi, while free, worked intermittently and the hotel staff was reluctant to finally send an IT tech to fix it, although they did finally do this on the last evening of my stay.Further, I had a pair of shoes go missing from my room-hotel staff was unconcerned, and there was an extreme wait at checkout while they half hardheartedly attempted to fix my incorrect bill. Ultimately the manager of the hotel resolved the issue with my bill after I had to leave for the airport. I received a revised and correct invoice an revised credit card charge upon my arrival back in the US via email. I do appreciate the final fix, however feel that it required a lot of demand on my part for something that should have been correct in the first place. I should mention that the issue was that I was actually undercharged. This was not a dispute about extra charges, etc.
As I said I want to feel better about my stay at the Pullman, because there were some good aspects of my stay, but I've rated the hotel poor vs. average because of the price. I'd expect the issues I had at a cheap beach hotel, not one that was over $230/night.

Room Tip: Try to get an inward facing room. My patio was on the street side and there was a lot of noise almost around the clock.
  • Stayed: November 2012, travelled on business
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Thank lisanichols20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E_c0mmerce, Manager at Pullman Bali Legian Beach, responded to this reviewResponded November 17, 2012

Dear lisanichols20,
Thank you very much for taking the time to share your comments, and I am sorry we met upon departure while we kept you waiting for your final invoice.
Rest assured that we take note of your detailed feedbacks as listening to our guests will always be the best way for us to improve our services.
We also thank you for highlighting all the positive aspects of your stay, among which the comfort of your one bedroom suite.
We thank you again for sharing your experience, and we hope we will have the opportunity to welcome you back in the future.

Aline Marty
Executive Manager Welcomer Department

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 12, 2012

The Hotel is very much on the beach you can say, just cross a street n u get the beach. Has very good rooms, with good wifi connection, the restaurants serves breakfast, lunch & dinner. The pools in the hotel are very good especially the roof top pool with a good view of the beach & sunset. The airport cab charges 70, 000 IDR. Also has a great option to dine outside & visit the legian street for some clubs, shopping & local food.

Room Tip: Good Hotel but you can get other hotels in cheap rate too, can try Harris resort nearby
  • Stayed: November 2012, travelled on business
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5  Thank Viven09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed November 12, 2012

  • Stayed: November 2012, travelled on business
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This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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