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“rude rude staff” 2 of 5 bubbles
Review of The Jayakarta Bali Beach Resort

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The Jayakarta Bali Beach Resort
Ranked #55 of 82 Hotels in Legian
sydney Australia
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“rude rude staff”
2 of 5 bubbles Reviewed 17 March 2012

just stayed 2 weeks at this hotel - firstly, must give Michael Gray a plug, who owns a private apartment in the complex - what service! Amazing, and a clean, well looked after apartment. However, the hotel staff - useless! Absolutely no service. Rude, unhelpful, and unfriendly. Except Budi, our tour guide we organized through the hotel. He was fantastic. Cleanliness is fine, but, needs some repair - broken tiles, slippery around the pool, bit rundown. Just was SO disappointed with hotel staff - SO rude and useless. WOuldn't stay here again for that very reason. Just if you do, organize a private apartment.

Room Tip: dont stay here
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  • Stayed March 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank zoemax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,430 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (347)
Date | Rating
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  • Czech first
  • Dutch first
  • English first
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English first
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed 12 March 2012

My partner and I stayed at this hotel when we went to bali for the first time late december. The location is not good at all. Its about a 25 - 30 min walk to the centre legian area. The rooms are big, but its not very clean, the bathroom was very disgusting, with mould all over the walls. It has not been maintained properly at all. There were lizards in our rooms. We had to change into 2 deffirent rooms because in our first room, they took us somewhere the bed haddnt even been made, it looked like someone had slept in it a few hours before we arrived, and the second room as because of the noisy teenagers next to us, who would stay up till 2 am drinking and making a great deal of noise. Other people around them did complain but the hotel staff did nothing about it.

Aside from the negative, this hotel has a really good pool and a swim up bar, and a really satisfying breakfast.
This hotel is mainly for people who are on a budget and who dont mind it not being so clean. I wont be staying here again, and for those who can afford a better hotel - really consider it.

  • Stayed December 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Maria295
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
melbourne
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed 10 March 2012

Just arrived back from another 8 night stay in this apartment and I have to say after reading a lot of negative comments about the apartments at the Jayakarta I just had to let people know that not all the apartments are dirty and smelly. We have stayed at this resort since 2002 and have had a number of different apartments that vary in quality. After finding apartment 6202 I no longer need or want to look at any other apartments. The resort is in the perfect location on the island, very close to great reataurants, the beach and shops. I will end in saying if the resort was so bad it would'nt be as popular as it is. If anyone is interested you can see pictures of this apartment on www.garrisonsbalijayakartaapartments.com

  • Stayed March 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
13 Thank gorb50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne
Level Contributor
96 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 bubbles Reviewed 1 March 2012

This is a good place to stay, however, the beach is a bit grubby and not attractive to swim in. Since the hotel has several pools, this is not a problem and the sunsets are very good.

  • Stayed June 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank cekips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
perth, wa
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed 29 February 2012

We went to our accomodation expecting the worst due to reading all the negative comments on the trip advisor.

We were pleasantly surprised, we had no issues with the cleanliness the rooms were seviced everyday without having to ask, the towels were replaced each day, we had no issues getting a pool towel each day, the furniture and cupboards were dark wood and the lighting was minimal which made the place look dark, but as we were only in the apartment to sleep was not an issue for us

The airconditioner was leaking one day when the room was being serviced and the staff reported it and within 15 minutes it was fixed.

We did not encounter any smells (we stayed in the Residence) there is another Apartment block called The Bali Club, I don't know whether the negative comments are for those apartments
There are a lot of privately owned apartments within these two buildings.
We booked through a Travel Agent (don't know if this gives you a better quality room)

I cannot comment on the rooms at the Jayakarta (did hear reports of brown water in some of the cheaper rooms), looked into several apartments whilst they were being cleaned and they all looked ok on the first floor.

Please note there are no views most of the 1 br apartments overlook the car park. As we sat down by the pool and at the beach most of the time the view was not a major issue for us, we were also situated on the end, near the road, we often slept till 9 am so the noise of traffic was also not an issue.

The breakfast consisted of cereal, fruit, yoghurt, fruit juice (reconstituted like everywhere) cooked bacon as per all bacon in Asia always overcooked there were noodles and rice plus small sausages and whatever way you wanted your eggs done, you just had to ask, also pikelets and waffles cooked while you wait, also a selection pastries.

I DONT KNOW WHY EVERYONE IS SO PICKEY ABOUT THE BREAKFAST AND THE APARTMENTS AS WE WERE MORE THAN IMPRESSED AND THE PRICE OF $80.00 A NIGHT WITH BREAKFAST IS HARD TO MATCH.

IF YOU WANT 5 STAR BREAKFASTS AND ACCOMODATION PAY DOUBLE THIS PRICE AND YOU WILL BE HAPPY.

  • Stayed February 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
9 Thank sylvia m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Redcliffe
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
1 of 5 bubbles Reviewed 18 February 2012

These appartments are very old,dirty & dump. We booked for 8 nights with late check out. On the net they look great but when we arrived & entered these rooms "O MY GOOD" what a disappointment.Water likking from the air con, bath room old & dirty , towels are old & grey & the sheets are the same. Our friends room had no water & when it was fixed they had no hot water, the rooms was not cleaneed for 3days & no clean sheets or towels. When I rang to complain the cleaner did not come till the next day. This place is a dump & never again will we ever book his dump again.

Room Tip: Lasat year we booked 2 suits at Malasti resort & it was good & cheaper
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  • Stayed February 2012, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank TravellerRedcliffe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Legian hotels

Melbourne, Australia
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed 16 February 2012

We stayed here for 3 weeks in early January with our 3 children. we originally booked a 2 bedroom apartment through our travel agent and requested a garden view but when we checked in and walked onto the balcony we had a view of the roof from another building in the hotel premises which was very dissapointing as the apartment itself was very spacious, bathroom much bigger and nicer, we had already unpacked but after a few hours of been there the thought of us having to put up with the view of the roof for the next 3 weeks was not so great so we called reception to see if we can change this. The staff were very accomodating and gave us the keys to check out 2 interconneting rooms with a garden view ( they informed us that they dont have 2BR apartments with a garden view) which was smaller but we weren't planning on spending much time in our rooms so that worked out fine for us. The bathrooms could definitely do with a update and the water from the showers emitted a terrible odour which we complianed about daily for a good 8 days before giving up as every time we spoke to the duty manager he advised us he will send someone to fix it but it never did get fixed.

The gardens are gorgeous and we stayed on the 1st floor in the 500's block and apart from the aussies behaving like animals until 2-3am everything was ok. the breakfast is average with them serving the same food everyday and after a week we'd had enough and couldnt eat there any longer even though we had paid to get breakfast included. The prices of the meals at the restaurant were a bit steep and next time I would probably use the restaurants & cafe's along the beach a little more.

The pool and pool bar was great and a special mention goes out to Andy who was extremly freindly and such an entertaining barmen who was always willing to help with any questions we had.

We have stayed in a lot of different hotel's over the last 18 years and all in all you really get what you pay for and we had no meajor issues with the Jayakarta, we would probalbly stay here again but truly hope that they give the bathroom's a face lift.

Extremely freindly staff that always went our of their way to help.

  • Stayed January 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank BaliHolidayLove... B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Jayakarta Bali Beach Resort

Property: The Jayakarta Bali Beach Resort
Address: Jl. Werkudara | PO Box 3244, Legian 80361, Indonesia
Region: Indonesia > Bali > Legian
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Swimming Pool
Hotel Style:
#18 On the Beach Hotel in Legian
#35 Spa Hotel in Legian
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — The Jayakarta Bali Beach Resort 3.5*
Number of rooms: 340
Reservation Options:
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Also Known As:
Jayakarta Bali Hotel Legian
Jayakarta Hotel Legian
Jayakarta Hotel Residence
Bali Jayakarta
Jayakarta Hotel Bali
Hotel Jayakarta Bali
The Jayakarta Bali Beach Resort Legian

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