After booking for the 4th time at the Rama, staying this time was a disappointment, Firstly after a few emails confirming the room I had booked was still ok and getting emails saying the room was booked for me, I arrived to be given another room.
The room i was given was smaller and the 1st room by the entrance to the hotel, so i had people all day and night walking past talking, the staff would start work early morning and all stand outside the room talking, waking me up, even on Nyepi Day, the staff from the spa were sitting outside of my room talking 1st thing in the morning.
When i questioned why i didn't get the room i requested, i was told someone else was in there and there was nothing they could do, i won't be staying here again as this is the 2nd time they have done this, i had booked a late check out before i went, and there was no record of this either. i spoke to other people staying there, and they had the same problem with rooms they had booked, and speaking to the guy at the front desk, he just wasn't interested, not goo enough for a big chain of hotels.More
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