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Novotel Palembang Hotel & Residence
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Reviews (427)
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1 - 6 of 427 reviews
Reviewed 16 March 2018 via mobile

This hotel has a very large area and it was set up like a resort.
For family obviously it is a great place to stay.
The room is just standard to me but the access to the central large pool is great for kid.
Wifi is free and reliable.
Food is just so so to me.
Taxi is easy to get here just in case you need to go to downtown.
The location is quite near airport but the traffic is bad, so always allow 1 hr to get to airport.
Overall it is a nice secluded place to stay with family.

Stayed: March 2018, travelled solo
Thank LinoYogya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Golly L, General Manager at Novotel Palembang Hotel & Residence, responded to this reviewResponded 18 March 2018

Dear LinoYogya,

Thank you for taking your time for sharing this review on TripAdvisor during your recent stay with us.

We are delighted to hear that you and the family really enjoyed your stay and acknowledge the resort ambiance and greenery in the pool area of Novotel Palembang Hotel & Residence.

Again, thank you for sharing your review with us and we all look forward to welcoming you and the family back to Novotel Palembang Hotel & Residence on your next visit to the city.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 February 2018 via mobile

Being very disappointed before with one of the impolite waitress at the orient chinese restaurant ,but finally it has been handling by Mr.achmad with very kind and professional, thank you for that. I thought the services at the orient restaurant have to be improve..

Stayed: February 2018, travelled with family
Thank antos88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Golly L, General Manager at Novotel Palembang Hotel & Residence, responded to this reviewResponded 28 February 2018

Dear antos88,

Thank you for taking your time in communicating this review through Tripadvisor during your recent stay with us.

It is our regret to hear that you had the inconvenience experience while staying with us and my apology for such service that you received. Rest assured that your comments has been addressed to the respective department for our further improvement.

Again, thank you for your review and comments and we all look forward to welcoming you back to Novotel Palembang Hotel & Residence on your next visit to the city.

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Reviewed 23 February 2018 via mobile

Hotel was ideal. It has a nice swimming pool and located near shopping malls. Ms. Anggi from Guest relation and reception was exceptionally great as she went above and beyond her duty to ensure our stay was a pleasant one. If we visit Palembang again, will definitely stay here again.

Stayed: February 2018, travelled with friends
Thank Shari Clarissa N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Golly L, General Manager at Novotel Palembang Hotel & Residence, responded to this reviewResponded 25 February 2018

Dear Shari Clarissa N,

Thank you for your time in communicating this review on Tripadvisor during your recent stay with us. We are delighted to hear that you really enjoyed your stay with us and recognizing the friendliness of our team. Your high comments toward our team are really appreciated and we'll ensure it will be conveyed to her.

Again, thank you for your kind comments and we all look forward to welcoming you back to Novotel Palembang Hotel & Residence on your next visit to the city.

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Reviewed 21 February 2018 via mobile

Was impressed with the condition of the room. Room was big with good facilities. Breakfast spread was good and there was a lot of variety provided. Would like to thank the staff of the breakfast restaurant, Rika calorina, annisa and sabri for their tremendous service in making our breakfast experience a memorable one.

Stayed: February 2018, travelled on business
Thank alisufyan_mokhtar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Golly L, General Manager at Novotel Palembang Hotel & Residence, responded to this reviewResponded 22 February 2018

Dear alisufyan_mokhtar,

Thank you for your time in communicating this review through Tripadvisor during your recent stay with us. I will definitely share your high comments with my team in Novotel Palembang Hotel & Residence.

It is feedback of this nature that advocates us to continually strive for better service to our valued guests, and we will always look forward to welcoming you back at Novotel Palembang Hotel & Residence.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 February 2018

Most of the hotels in Palembang are like modern office blocks. We wanted something nicer while we got our visa extended. The Novotel is a garden resort ... very comfortable, fantastic staff, good food, great pool. Big personal welcome from Golly, the manager, and offer of help. It's the only place to stay in Palembang ... in fact, we are seven months into our trip and the Novotel here is one of the best hotels we have stayed in.

Room Tip: superior room with pool view
  • Stayed: February 2018, travelled as a couple
    • Value
    • Rooms
    • Service
Thank johnjaking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Golly L, General Manager at Novotel Palembang Hotel & Residence, responded to this reviewResponded 14 February 2018

Dear John,

Thank you for taking your time to complete this review in Tripadvisor during your recent stay with us.

It was our pleasure to host you at our hotel and we are delighted to hear that you really enjoyed your stay with us, especially after a tiring overland journey with your motorbike and we really appreciated your high comments toward our team.

We hope that you can complete your journey as you expected and back home to your country safely with a memorable experience of beautiful Indonesia.

Again, thank you for your kind review and we all look forward to welcoming you back at Novotel Palembang Hotel & Residence on your next trip to the city.


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