Dirty bed linen,dirty towels, no plug for the sink. Being over 6,000 ft up it is naturally cold at night. We were promised a fire. All we got were ashes in the grate. We were so cold throughout the night. Waited forty minutes for soup in our evening meal which was inedible when it arrived. I spoke to the manager the next morning who spoke good English and explained our dissatisfaction. He then retired to the kitchen and brought out this young girl who just kept giggling. He informed me she was the laundry girl and asked me to show her our room and explain my disappointment concerning the condition of the room's linen to her. I duly did this realizing the whole thing was an act. " I'm not going to pay her a day's wages" the manager shouted. The laundry girl just kept laughing. What a complete farce. Naturally , we checked out early as did two other Dutch couples who had experienced the same treatment.
The hotel is a disgrace and stay here at your pearl.More
- Free Wifi