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All reviews lake view lake hamilton front desk balcony room sausage patties stay there again waffle maker nice stay continental breakfast the breakfast area beds were comfortable enjoyed our stay the entire staff yogurt very nice hotel the room was nice great place to stay
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Reviewed August 25, 2018 via mobile

We had 7 rooms reserved to attend a women’s conference. The front desk was slow checking in and unfriendly. Several of the rooms were damp and mildewed. The entrance to the hotel isn’t marked. Road construction at the entry and the vehicles were bottoming out. It was awful!!! The only thing nice to say was quiet and they served breakfast. Will never stay here again!!!!

Date of stay: August 2018
Trip type: Travelled with friends
1  Thank Sue T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Becky P, Guest Relations Manager at Baymont by Wyndham Hot Springs, responded to this reviewResponded August 27, 2018

We apologize for the obstacles you faced during your visit. Your complaints have been addressed with our staff, we are working on updating the property, and the road construction is indeed awful. We are consulting with the city on improving access, and when complete the traffic flow should be safer and easier. We do hope you will change your mind and give us another chane to meet your expectations!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 22, 2018

Property was clean and safe. Breakfast was nice. The rooms were musty and need updated. It smelled like old, stale smoke. The beds were cheapy, so any movement made you feel like a water bed. Average stay.

Date of stay: August 2018
  • Trip type: Travelled with family
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank 507missp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Becky P, Guest Relations Manager at Baymont by Wyndham Hot Springs, responded to this reviewResponded August 27, 2018

Thank you for staying with us at the Baymont Suites. We are working on updating the property, so please give us another chance to meet your expectations and provide a pleasant stay.

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Reviewed August 22, 2018

Me and my husband 28 year anniversary stay was so awesome. We had a lake room with a balcony. Which was so romantic. Then we also got a nice discount . The room was very quiet. The hotel is very beautiful inside. You just feel comfortable coming inside the door The staff was very attentive also

Date of stay: August 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with this hotel
1  Thank pwashi908424
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheila H, General Manager at Baymont by Wyndham Hot Springs, responded to this reviewResponded August 27, 2018

We appreciate your comments. Happy belated anniversary! We hope you make Baymont your home away from home in the future. Hope to see you again soon.

Thanks,

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Reviewed August 9, 2018

The room set-up was a little odd... We've not stayed in a room that has the sink right inside the door... The couch in our first room had a HUGE stain right on the front (there was no hiding that), and the AC was acting up... Our second room had no issues... The road in front of the hotel is under construction, so getting into and out of the parking lot was a bit of a hassle and LOTS of heavy traffic (signs say it'll be completed Dec 2018)!! We stayed on 4th floor overlooking the lake - no road noise, no stomping feet!!!

That being said, we had a pleasant stay, no road noise, staff was friendly and helpful, the breakfast was ample (waffles, eggs, sausage, biscuits, gravy, choice of 3 cereals, yogurt, bagels, cheese danish)... $293/2 nights

Room tip: 4th floor with lake view away from road
Date of stay: August 2018
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank 401mirandab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Becky P, Guest Relations Manager at Baymont by Wyndham Hot Springs, responded to this reviewResponded August 10, 2018

Thank you for your review of our property. We've addressed the issues you had in your first room, and are pleased we could right that wrong and give you a pleasant stay. We look forward to your return visit!

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Reviewed August 9, 2018

We enjoyed our stay, 1 night. The hotel is older and needs some updating, carpet, bedding furnishings. The hotel is by the lake and the setting was very nice. The staff was helpful. We were given a different room, the first room was dirty and the air conditioner noisy.

Date of stay: August 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank bgerdts60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Becky P, Guest Relations Manager at Baymont by Wyndham Hot Springs, responded to this reviewResponded August 10, 2018

We appreciate you taking the time to give feedback on our property and are glad you enjoyed your stay. Housekeeping issues will be addressed, and updates are coming!

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