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All reviews convention center evening reception managers reception made to order breakfast piano bar corner suite free shuttle shuttle service nice hotel complimentary breakfast bathhouse row indoor pool clean rooms great place to stay close to downtown magic springs national park
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Reviewed June 3, 2016

Last minute getaway to Hot Springs, AR. Our stay at Embassy Suites was top notch. Great room. Great staff. Excellent hot breakfast buffet. made to order omelets, eggs and pancakes. The bar was very convenient in the guest area of the lobby. Hotel restaurant located in same area. Very nice seating area for breakfast and bar.

Date of stay: May 2016
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank Mike T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this reviewResponded June 4, 2016

Thank you for choosing our hotel for you last minute getaway to Hot Springs. We appreciate that time you took to post such a nice review about your 'top notch' stay. Thank you for mentioning your great room our great staff and our varied food and beverage offerings. We hope that you will return soon.

Sincerely,

Kurt Schatzl
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 31, 2016

This hotel was amazing! Our room was very nice and the staff was friendly and accommodating. Every night from 5:30pm-7:30pm was happy hour with free snacks and cocktails, which we really enjoyed. The breakfast buffet had a great selection with an omelette and pancake station. I would definitely stay here again!

Date of stay: May 2016
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank llgraham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this reviewResponded June 4, 2016

Thank you for allowing us the opportunity to be of service to you and thank you posting such a nice review about your experience. We love that you had an amazing experience. Thank you specifically for mentioning your nice suite and the friendly and accommodating service that you received from our team members. We are glad that our free made to order breakfast and complimentary evening reception were such a hit. We look for to the next opportunity to be of service to you.

Sincerely,

Kurt Schatzl
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 31, 2016

We were very pleased with this hotel. Beautiful location, clean, friendly service. Easy access. We stayed here with our two small dogs. This is located downtown but was still easy access. We would stay here again.

Date of stay: May 2016
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank Donna G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this reviewResponded June 4, 2016

Thank you for staying with us and thank you for taking the time to post such a nice review about your experience. We appreciate your mention of our beautiful location, the cleanliness of the hotel and the friendly service that you and your family received. We look forward to being of service to you in the future.

Sincerely,

Kurt Schatzl
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 30, 2016

I felt my body relax as I entered the lobby after hours of traveling. It only got better from there. Check in was quick, the staff recommended a safe running route that let me take in the local culture while meeting my fitness needs, and the made to order omelet was scrumptious. The meeting room was perfect. An overall outstanding visit.

Date of stay: May 2016
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank kerrig802
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this reviewResponded June 1, 2016

Thank you sharing your awesome experience on TripAdvisor. We are very pleased that you were able to relax and that you had a nice check in experience and good recommendations from our staff. Thank you also for commenting on our free made to order breakfast and our meeting rooms. We are glad your visit was a success and we look forward to being of service to you again soon.

Sincerely,

Kurt Schatzl
General Manager

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Reviewed May 30, 2016 via mobile

Not what you expect from an Embassy Suites. The rooms are dirty. The bathrooms floors look like they don't get clean. I woke up in the middle of the night an found a cockroach. The drain in the tub was clogged. The room feels muggy. Extremely disappointed with stay.

Date of stay: May 2016
Trip type: Travelled with family
Thank Yusi1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kschatzl, General Manager at Embassy Suites by Hilton Hot Springs, responded to this reviewResponded June 1, 2016

Please accept my sincere apologies that your accommodations did not meet your expectations or our normal high standards. I have shared your comments with our housekeeping team and we will strive to be more consistent in delivering the level of quality and service that our guests have come to expect from us. We hope that you will try us again so that we may have the opportunity to Make it Right and earn a five star review.

Sincerely,

Kurt Schatzl
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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