During my 7 month stay at this hotel, I was treated very poorly by the staff in Madison.
When the desk lamp in my room stopped working, the maintenance person kept replacing it with other desk lamps "in storage" which did not work. After giving me three different lamps, he finally gave me a new desk lamp which actually worked. This situation occurred at a time critical period, when I was working at night from the hotel room via the internet and needed a decent desk lamp.
The same situation was repeated when the coffee maker stopped working. I was given old coffee makers from "Storage". Eventually I was given a working model.
The Laundry room was rarely cleaned. The third floor passageway from the elevator to my room had obnoxious and pungent cooking smells 24/7 from the tenants and also because the windows at the ends of the passageway were NEVER opened.
When I mentioned these challenges to the staff their reply was "We understand your frustration" and then they promptly went ahead and did nothing about it.
On Friday 17, September at 2 a.m the side entrance door to the building was damaged and the safety glass destroyed by a tenant trying to enter the building. On other occasions teenagers were running up and down the passageway racing each other at 12.30 at night.
In view of the fact I was paying over $1000.00 per month to stay here while on a work assignment, I find this kind of treatment unbelievable.
I doubt that after this I will ever stay at one of their hotel chains again.
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- Also Known As:
- Extended Stay Deluxe Madison - West Hotel Madison
- Extended Stay Madison
- Madison Extended Stay