Our room was fantastic. 23rd floor with a great view. The staff at the hotel has always been very friendly and very helpful and on our recent trip, they were no different. We were there for 4 nights in April of 2012. Though the gym is small, it's adequate and clean. I used it 3 times while there to help work off Pat O'brien's bread pudding (the best we've had in New Orleans). The hotel is perfectly located across from the casino with underground tunnel access, and just a few blocks from the French Quarter. We will definately stay there again.