We came down for a wedding weekend and the location was great since it’s walkable to all things in French Quarter and also lots of CBD places too.
At check in, the staff member seemed a bit confused when I asked about my Delta Platinum Skymiles benefits that cross over to the SPG program. It was frustrating as I felt like I was having to get assertive upon arrival and felt pushy when I should have just been treated with proper service and not make it seem like I was getting something special when these are benefits that are made available to me. I had to call a manager too and hash it out which is just a waste of time too.
The room was very good. Clean and spacious. They ended up putting us into a deluxe room which was nice since complimentary upgrades are given if things are available. So that did work out. Rooms were spacious and beds very comfy. Ended up being a perfect spot for 3 nights on a long weekend. I used a combo of SPG points and pay the rest and it was a fantastic deal! More