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“Friendly, clean and excellent service”
Review of Hotel Berner

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Hotel Berner
Ranked #10 of 42 Hotels in Zell am See
Certificate of Excellence
Reviewed 14 March 2017

A small group of us stayed at Hotel Berner last week and found it an excellent choice. Christoph and Gottfried Berner were always around to make our stay perfect, from welcoming us on arrival to waving us off. The staff of ladies were always very friendly and helpful. Food was traditional and very good, and the rooms were modern, clean and spacious. Couldn't ask for more. Thank you, Hotel Berner.

Room Tip: Rooms on the front have a bigger balcony.
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  • Stayed: March 2017, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank Michael & Pamel... P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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16 - 22 of 204 reviews

Reviewed 14 March 2017

We spent week 9 (Sportlovet) in this fabulous hotel. As we arrived we were offered welcome drinks while filling out the check-in papers in the lounge. During the same time our luggage was swiftly brought up to our suites and skies down to the garage. We had half-board which included a full “English” breakfast and 5 course dinner and cheese (in case you weren’t full). The food was traditional Austrian and well prepared. There was always a choice of starter and main. Good wine but most of all, everything was wrapped in an excellent engagement/flexibility and service.

Engaged and involved owners who really care about their guests.

The hotel itself went in traditional old style, but clean and proper facilities. Great ski-garage with terrific ski-boot drying function for all guests.

Great Spa with out-door pool and comfortable rooms. Location is perfect, ski-in/out and three minutes to stores and town centre.

  • Stayed: February 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Jonas B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 March 2017 via mobile

STAFF: Well what a gorgeous hotel, greeted on arrival and made to feel special from that moment on...... All the staff were so friendly and could not do enough to make our stay perfect, they were dressed beautifully in traditional Austrian dress.
The owners, the two brothers were always on hand and kept everyone up to date with what was going on in the hotel and locality.
HOTEL: Awesome, room had great views over town and lake, the outside heated swimming pool was just perfect to relax every night, using the great Spa and relaxation area. Breakfast and supper were delicious, with plenty of choice.
Ski to door was a great advantage, and night skiing on slope directly next to hotel.
Thank you Hotel Berner

Stayed: February 2017, travelled as a couple
Thank Declan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 February 2017

We have just spent a week at this hotel. Our rooms were very comfortable and well-appointed, the food (breakfast and evening meals) were excellent and that staff are absolutely delightful.

All too often hotels let themselves down by failing to maintain a truly high level of general presentation. Here, everything works, there are no half-baked decorative repairs, light bulbs all work, furniture furnishings etc are all kept in good order.

The evening meals all provided a good choice of tasty, well-presented foods. Drinks are reasonably priced and afternoon teatime provided a daily treat of delightful cakes.

Well done everybody - and thank you!

  • Stayed: February 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Graham J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 February 2017

This hotel surpasses any ski hotel we have previously stayed in. The welcome and friendliness of all the hotel staff is to be highly commended. The Berner brothers take great consideration in caring for every guest in their hotel, from a welcome drink, a trip out on the slopes, guest ski night and a little gift of chocolates to take home. The hotel is spotless and great care is taken in every detail, all the facilities you could wish for in a ski hotel are in this beautiful hotel. However I would recommend going on a diet before you come as my husband and I both put weight on, even after skiing every day, as the food is so delicious! Cakes are also served from 3 till 5, perfect after a hard days skiing.

If you are coming to Zell for a skiing holiday, stay at the berner, you will not be disappointed.

  • Stayed: February 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank jane w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 February 2017 via mobile

We picked the Berner on the basis of TripAdvisor reviews. Our parameters were: ski in/out, decent slopes without necessarily massive ski area), near a town with some apres ski life (for teenage kids), good quality rooms and food and a pool/spa.
All of these boxes were ticked nicely. What really set this place apart however was the quality of the service and the exceptional friendliness of the staff. Starting with Christoph and Gottfried, the third generation of Berners running the hotel (join their early Monday morning speed-burn through the Zell ski area for an exhilarating cobweb-clearer) through to the thoughtful service from Karin on reception and the efficient and upbeat restaurant team.
It was a faultless performance from a professional hotel point of view. Yet at the same time the place achieves something so rare in hospitality: making you feel genuinely welcome, part of a family, and part of a wonderful tradition.

Stayed: February 2017, travelled with family
1  Thank Richard H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 February 2017 via mobile

We spent a week in this pretty hotel with our parents (it was the 3d time there for them).
It's a perfect place for a professional skier like my husband and a simple tourist like me:) There is everything for a comfortable stay for a while.
The suite we stayed at was spacious with the most picturesque view in my lifeThe meals were incredible (wide variety of products for breakfast and 5 dishes every dinner, but most of all we liked pretty cakes served after 2 p.m.).
The hotel also has a spa area with a heated pool and a sauna.
The staff is very hospitable, especially the owners - brothers Christoph and Gottfried
There are a bus- and a railway- stations (to different directions such as Salzburg and Kaprun) in appr. 5 minutes walk from the hotel.
Supermarkets Spar and Billa are also nearby.
And of course, the lake Zeller is a great reason to come:)

Stayed: January 2017, travelled with family
1  Thank IrinKa-ASR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Berner

Address: Nikolaus-Gassner-Promenade 1, Zell am See 5700, Austria
Phone Number:
Region: Austria > Austrian Alps > Salzburg Region > Zell am See
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Ski-In / Ski-Out Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#5 Romantic Hotel in Zell am See
#6 Ski-In / Ski-Out Hotel in Zell am See
#8 Spa Hotel in Zell am See
#8 Luxury Hotel in Zell am See
#12 Family Hotel in Zell am See
Price Range: $328 - $490 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Berner 4*
Number of rooms: 36
Official Description (provided by the hotel):
Superb location, quietly situated - 100m to the next cable car - ski back to the hotel, yet you're just a five-minute walk from the pedestrian area and the lake. Spacious and elegantly furnished lounge and restaurant area. Comfortable rooms with balcony, partially lake view. In winter, there's no more exquisite pleasure than the heated open air swimming pool (30C) with indoor entrance, Turkish bath, sauna, sun terrace. Private car park and garage. Excellent cuisine, including vegetarian dishes, choice of menu with various buffets. Come and spend a superb holiday at the cosy, family run Berner with its special international flair. ... more   less 
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Also Known As:
Berner Hotel Zell Am See

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