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“Rude hostess -- apparently still the same” 3 of 5 bubbles
Review of Andre Arnold Apartments

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Andre Arnold Apartments
Ranked #64 of 108 Speciality Lodging in Solden
US
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Rude hostess -- apparently still the same”
3 of 5 bubbles Reviewed 17 January 2008

My family stayed at the Andre Arnold before 2004. Charming property but the hostess was rude to us as well, especially with the sorting of the recyclables into many different bins. Being unaccustomed to this, we did the best we could, but she was very angry and yelled at us for placing some items in the wrong bins. It definitely put a negative feel for the remainder of our stay. She needs to relax or get into another business perhaps.

Stayed December 2004
Helpful?
1 Thank NewRiver08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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35 reviews from our community

Traveller rating
    15
    7
    2
    4
    7
See reviews for
10
10
Solo
0
Business
0
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (4)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Toronto, Canada
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 23 January 2007

The hotel is really nice. Spacious and bright rooms with a tiny but well equipped brand new kitchen as well as bathrooms.
We booked an apartment in this hotel for 2 weeks on winter holidays to spend time skiing and hanging out with our friends who arrived to Solden from different countries and whom we haven't seen for more then 10 years.
So it was promising to be an absolutely gorgeous vacation until our hostess almost ruined it when she broke into our apartment yelling:”you have 5 minutes for your guests to leave" and stretching her open wide palm right into my face. It was about 8 pm and we were being having friends over at our place.
As we realized after she didn't allow guests to come over but had never mentioned that to us. Unfortunately it was unrealistic to find another accommodation in the middle of high season.
We tried to compromise but all our attempts were rejected for the reason "it's my house".
It's redundant to say that we were absolutely frustrated and upset about being treated in such a rude and offensive way and only sense of humor helped us to overcome the troubles and to keep enjoying the vacation.

Stayed December 2006
Helpful?
4 Thank stkr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marcoarnold, Manager at Andre Arnold Apartments, responded to this review, 28 January 2010
Dear Ladies and Gentlemen,

thank you very much for your feedback.
I would like to introduce myself. I am Marco Arnold, house Andre Arnold's junior. I am 26 years of age. I work at home since Winter 2009. In order to increase our guests satisfaction I am hardworking in managing our property perfectly. I am sorry about your bad stay at our house. We have changed some staff and reorganised our management. Therefore we are quiet successful for the last couple months. But I also would like to explain what happens. We had bad experiences with guests during the last years, who booked apartments at one of our houses. They booked an apartment for a lower amount of people in order to receive cheaper prices. But afterwards there slept alot more people. And this is not easy to check. So we are not able to allow people to visit our guests apartments. That's the reason. But I feel sorry that you had to come to know that act in a very regrettable way.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Andre Arnold Apartments

Property: Andre Arnold Apartments
Address: Auweg 10, Solden A-6450, Austria
Region: Austria > Austrian Alps > Tirol > Solden
Hotel Style:
Ranked #64 of 108 Speciality Lodging in Solden
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Andre Arnold Apartments 3*
Number of rooms: 10
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Also Known As:
Andre Arnold Apartments Hotel Solden

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