We read reviews on TripAdvisor and other sites, and of course, hesitant about our stay! Have to tell you, we were pleasantly surprised how clean our room was everyday and the staff at the Front Desk was very, very helpful! Our bag was lost by the airlines so we were very upset when we got to the hotel. The girls at the desk turned out to be the best customer service staff I've ever encountered. They called the airlines, and kept me informed every step of the way. Needless to say, I finally got my bag the next day...but the girls helped make that awful beginning into a very, pleasant stay. We arrived late in the evening so didn't expect that the desk staff help me find my luggage, thank you! The hotel was very busy, they went out of their way to help many other folks patiently answering their questions. There were some rude folks staying in the same hotel and although their problems were non-related to the hotel, sadly the front desk staff took most of the brunt and blame.Those folks should've just stayed home instead, as we had to hear their yelling and screaming over problems of their own doing.
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- Also Known As:
- Kona Seaside Kailua
- Hotel Kona Seaside
- Kona Seaside Hotel Hawaii/Kailua-Kona