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Sheraton Kona Resort & Spa at Keauhou Bay
Ranked #6 of 14 Hotels in Kailua-Kona
GreenLeadersSilver level
Reviewed 25 November 2012

Front desk staff was great- we got an early check-in and they helped us out a few times during our 3 day stay. We really enjoyed the pool- large and well lanscaped- actually the entire property has gorgeous landscaping and spectacular views. Even when we were leaving we were still mesmerized by the ocean view in the lobby. This is a true resort with tons of amenities and things to do. There are so many different places to go relax and find your "spot". Our room was fine, like other hotels I dont know why they insist on using double beds instead of queens, but at least they were comfortable. The room balconies are enormous and we used ours frequently. Would definitely stay here again.

Room Tip: dont miss the Manta Rays at night
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  • Stayed: November 2012, travelled with friends
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Thank fm442
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonKona, General Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this reviewResponded 6 December 2012

Thank you so much for all your lovely comments regarding our resort. At the Sheraton Kona Resort & Spa at Keauhou Bay, there is something for everyone. We offer a wide range of amenities and activities such as our cultural tours, sport courts, manta ray viewing and our Manta Ray Super Slide and Pool. We’re delighted that the breathtaking views from our resort were appreciated and enjoyed. We hope that you will allow us the pleasure of welcoming you back again soon. Mahalo!

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2,324 - 2,330 of 2,681 reviews

Reviewed 25 November 2012

Facilities in the hotel were excellent from the swimming pool, restaurants, tennis courts, bball courts etc. Most of which we didn't have time to use but it was nice having them anyway.
Place isn't the most modern but it was clean which I liked!

  • Stayed: November 2012, travelled as a couple
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Thank JW123246
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonKona, General Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this reviewResponded 6 December 2012

Aloha! We are thrilled that you had an excellent time while staying at Sheraton Kona Resort & Spa at Keauhou Bay. Our resort offers a wide range of activities and amenities to enhance our guest’s experience. In addition to those you have mentioned, we also have a sand volleyball court, yoga and Zumba classes, hula lessons and more. We’re so glad you had fun. Please visit us again soon as it would be our pleasure to welcome you back.

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Reviewed 24 November 2012

Our room on the 5th floor was incredibly large, with a huge balcony looking out at the slopes of Hualalai. The room was very clean and well maintained.

The hotel grounds were well kept and offered plenty of paths to walk along the coast. The pool area is huge!

  • Stayed: October 2012, travelled as a couple
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Thank Keith-B-Robinson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonKona, General Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this reviewResponded 27 November 2012

Aloha and thank you for sharing your impressions of Sheraton Kona Resort & Spa at Keauhou Bay. We are thrilled you enjoyed your stay. Our resort is surrounded by unparalleled natural beauty, providing guests with an amazing place to take a stroll and discover our island’s rich history and traditions. Please visit us again soon as it would be our pleasure to welcome you back.

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Reviewed 24 November 2012

We arrived in thanks giving and had to wait about ten mins to check in, although the hotel has many rooms it doesn't feel crowded and there was plant of outdoor space to relax.

Especially liked the manta ray viewing deck :-) beds are comfortable and pillows amazing!!

The trolley into town is invaluable if you don't have a car as the on site restaurants weren't too exciting but this is frequent and there are always seats!!

The onsite tour booking staff are fabulous and knowledgeable as we're any other staff we dealt with.

  • Stayed: November 2012, travelled with friends
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Thank Korinamcintyre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonKona, General Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this reviewResponded 27 November 2012

We can’t thank you enough for your wonderful review of the Sheraton Kona Resort & Spa at Keauhou Bay. It brings us great pleasure to learn about our guest’s impressions and experiences. We’re delighted you were so comfortable on the Sheraton Sweet Sleeper™ bed dressed with down pillows, down comforters and luxurious, soft cotton linens. Your gracious praise for our staff is appreciated and we hope that we can all welcome you back soon. Mahalo.

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Reviewed 23 November 2012

Booked this place with a deal during the low season and I took a late night flight with my sister from Honolulu to Kona. From the airport, we drove a good half hour before we found Sheraton Keauhou in the dark with the aid of a GPS. When we arrived, the valet staff parked our vehicle and we checked in immediately and had our bags swiftly transported to our room. After undergoing a long renovation, the place looks stunning. We only got to stay the one night but enjoyed a fabulous buffet breakfast included with our package.

Room was typical of most Starwood Sheraton decor with some local flavor. My only complaint is the bathroom being extremely small.

  • Stayed: October 2012, travelled with family
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Thank JY_Globetrotter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonKona, General Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this reviewResponded 27 November 2012

Aloha! We are glad that you and your sister had such a lovely visit and enjoyed the breakfast buffet included in your package at Sheraton Kona Resort & Spa at Keauhou Bay. With the completion of our renewal, it is such a pleasure to be able to share our new look with our guests and we thank you for your compliments. Please come see us again soon. A hui hou kakou.

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Reviewed 22 November 2012 via mobile

After 7 very busy days between Honolulu and the Hilo side of the big island we arrived at the Sheraton Kona resort for a 2 night stay (tues/wed). The resort was beautiful, peaceful and very quiet.
- Arrived for check in just before 3. Check in was quick and easy and room ready.
- Pillows. Beds. Bedding very comfortable. Robes in room were a nice convenience. Room nicely refurbished and good size. Room accommodated the King size bed easily with plenty of room for a good sized roll away or 2 (if needed) and still plenty of living space.
- Large lanai with a beautiful ocean front view over looking the Manta Ray viewing area. The view was beautiful as well as the soothing sound of the ocean crashing into the lava rock a few feet away.
- Pool is fantastic how it wraps around into different areas of the resort. If The section near the slide was a bit busier with a few kids we were easily able to move to another area and feel like we had our own private pool and lounging area. Near the waterfall is great or even by the slide. but close to the ocean. The pool waterfall and the ocean crashing against the lava rock a few feet from the pool were very relaxing and drown out other noises. They were in the process of adding 3 easy pool entry chairs for disabled. To date I have not seen these available at other hotels and resorts. I am thankful I do not need to use them. But I was very impressed as this adds a very nice touch. Service from pool bar was slow and expensive. $10 Drinks like Mai Tais and Pina Coladas. lava Flows (yum!). $9 at the actual restraunt bar. Happy hour offered around $2 discount. But almost took full hour to get the 1 drink. The bar tender did not accept orders at the bar. He would send the 1 person by that was taking orders and serving everyone around the entire huge pool area. drink size seemed small as well.
- Dinner and breakfast were both very good . Pizza and 2 good side salads were less than $30. About the same as going out to pizza here on the main land. Breakfast buffet was included with our package. Nice choices for healthy filling breakfast options as well as a few not so health conscious choices. But hey, what'a a vaca. without a few cheat items.
- Close short easy walk to bay where You can rent Kayaks and snorkel/masks etc. FairWinds yours launch from here as well. Had a great snorkel trip on the Hula Kai. Another review. Another time.
- Lot of shopping and good options not to far down Ali street. Shuttles free.

Tip- Boats doing Manta Ray viewing run for about 1.5 hours after full dark. They shine under water lights a little further out from the shore to attract the plankton followed by the Mantas. During this time it was very difficult or impossible to see the Manta Rays from the rooms, restraunt or viewing deck. Wait until the tour boats leave and the Sheraton lights are the main attraction for the marine life. The Manta's are then visible and amazing to watch. Mid Nov. This was anytime after 7:30 on. Manta's were still active after 11on.

1  Thank Tammy K
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
SheratonKona, General Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this reviewResponded 27 November 2012

Mahalo for sharing such a detailed review of your stay at Sheraton Kona Resort & Spa at Keauhou Bay. We’re thrilled that you chose to spend two nights with us to relax and enjoy the beauty that surrounds our resort. Our spectacular location along the ocean's lava cliffs provides breathtaking views and sets the stage for a peaceful experience. We do apologize for the delay you encountered poolside and hope that it did not greatly impact your overall stay. Please visit us again soon as it would be our pleasure to welcome you back.

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Reviewed 21 November 2012

This hotel has just undergone a refurbishment. Even though though the building itself may look a bit dated, the rooms, lobby and facilities are new and clean. We had dinner at Rays on the Bay and it was fantastic, the view and the ambience was really superb. The food was surprisingly good too especially after reading some of the reviews. I especially love the Miso shrimp salad. the cocktails on the other hand were only ok.

Just wanted to say that my family and I had such a wonderful stay at the Sheraton Kona resort and would go back there in a heartbeat.

  • Stayed: November 2012, travelled with family
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Thank Aimee Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonKona, General Manager at Sheraton Kona Resort & Spa at Keauhou Bay, responded to this reviewResponded 27 November 2012

We sincerely appreciate your many kind remarks about our resort, thank you. The Sheraton Kona Resort & Spa at Keauhou Bay has, as you mentioned, recently completed nearly $20 million in renovations and we are all very excited to share the many wonderful changes with our guests. We are delighted that you enjoyed dining at Rays on the Bay where you can relax by the fire pit lounge; view manta rays just off shore and indulge in some of the freshest local seafood on the island. It would be our pleasure to welcome your family back again and we hope it’s soon. Mahalo!

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Additional Information about Sheraton Kona Resort & Spa at Keauhou Bay

Address: 78-128 Ehukai Street, Kailua-Kona, Island of Hawaii, HI 96740-2525 (Formerly Sheraton Keauhou Bay Resort & Spa)
Phone Number:
Region: United States > Hawaii > Island of Hawaii > Kailua-Kona
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Kailua-Kona
#3 Top resorts Hotel in Kailua-Kona
#3 Green Hotel in Kailua-Kona
#6 Family Hotel in Kailua-Kona
Price Range: $270 - $576 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Kona Resort & Spa at Keauhou Bay 4*
Number of rooms: 521
Official Description (provided by the hotel):
Enjoy the diversity of Hawaii's Big Island with family and friends at Sheraton Keauhou Bay Resort & Spa. From stargazing atop majestic Mauna Kea to tours of nearby Kona Coffee farms. ... more   less 
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Also Known As:
Sheraton Keauhou Bay Hotel Kailua-Kona
Sheraton Keauhou Bay Resort And Spa
Sheraton Kailua-Kona
Sheraton Keauhou Bay Resort & Spa
Sheraton Kona Resort & Spa At Keauhou Bay Hawaii/Kailua-Kona

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