We've been coming to Canlis for 40 years. Last night was a fail. We were there with a party of 16 but am speaking only to my wife and my experience. We were there as guests but, ironically, Canlis was selected by the host on my recommendation.
My wife ordered her filet rare. About 8 or 10 others at the table also ordered the filet. Sadly, we didn't take a picture but my wife's filet was gray in color and about 1/2 the size (like 1" thick versus 2" thick) of the others. The steak had not been grilled - it almost looked like it had been microwaved. Everyone else's looked great and appetizing and RARE. When she cut into hers, it was tough. It tasted bland. My wife didn't want to say anything but this just was not acceptable.
I went out of the private room to talk to our server but ran into a manager. I explained what was on my wife's plate and he said he would talk to our server. The server came in and she said "so you are disappointed with your meal" (really bad way to address a cooking fail) and sort of put my wife on the spot. I interjected and asked that they bring a replacement that looked liked the other filets on the table. 5 minutes or so later, she delivered a second plate and what she delivered was a rib eye and not a filet that had been cut in half with one half turned on end to, I guess, show us it was properly prepared. Which it wasn't - it was somewhere between medium and medium rare. My wife and I each took a bite and it was blah. And also overcooked but this time, at least, grilled.
All of this played out quietly but the couple across from us asked what meat was on her plate and if my wife was on a special diet! Yeah, she's on the "get a crappy meal and service at an expensive restaurant" diet.
This was a fail - the filet was miserable, the server was somewhat combative, the replacement was unacceptable. And nobody at Canlis asked us if we were satisfied.
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