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cindywilsonsa
Cape Town, South Africa

A gem of a hotel!!

5.0 of 5 bubblesReviewed Jul 28, 2017
What an amazing property. As a hotelier, I have never experienced such a clean hotel room
Beautifully renovated, it is obvious the staff take pride in their product.
I had the pleasure of meeting the General Manager, Jeff who spoke passionate about Guest Service standards and his pride in the hotel!
Well, done, we sincerely hope to be back!
Date of stay: July 2017
Room Tip: Large King room
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jeff V, General Manager at Best Western Hoover Dam Hotel, responded to this review
Responded Jul 30, 2017
Cindy
We are most certainly humbled by your kind words!!!
We are so glad we provided you with a great experience and look forward to your next visit.
Please enjoy the rest of your travels and thank you again for staying at the Best Western - Hoover Dam hotel!!

Best regards,

Jeff
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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    Reviews (555)
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    All reviews across the street indoor pool best westerns breakfast vouchers hoover dam great stay hear everything front desk staff southwest diner room was clean coffee maker las vegas easy access plenty of parking would stay again local restaurants one night stay
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    504 - 509 of 555 reviews
    Reviewed July 27, 2017

    I picked this instead of the Hoover Dam Lodge. I was glad i did. The room was clean, neat, quiet, had a fridge and micro, and they have coffee in the a.m. in the office. A diner across the street to walk to that was fantastic and good price. We sat outside too. The only negative thing was that the town closed by 10:00 pm. and we couldnt get anything to eat. The Lodge is just around the corner, and isolated with nothing near. It looks nice, and has a big casino, but we liked our Best Western Name and it was perfect. Husband did the weight room in the morning, pool was in a building by itself along the parking lot. I think dogs are OK too. Very easy and enjoyable.

    Date of stay: July 2017
    Thank KAimino
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Jeff V, General Manager at Best Western Hoover Dam Hotel, responded to this reviewResponded July 29, 2017

    We are so glad you are happy with your choice to stay with us!! We strive to exceed your expectations and hopefully we did.

    Thank you again for staying with us and we look forward to seeing you again soon

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC
    Reviewed July 27, 2017

    I would recommend this hotel, however, guests should know that like most Best Westerns, they do NOT include breakfast. Also, if you are using a GPS to navigate to the hotel, it is a problem. When we called the hotel, they did confirm that, and helped us find it. Beautiful room and nice pool

    Date of stay: July 2017
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Review collected in partnership with Best Western
    Thank Elizabeth D
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Jeff V, General Manager at Best Western Hoover Dam Hotel, responded to this reviewResponded July 29, 2017

    We are happy you enjoyed your stay with us!!
    Thank you for the feedback in regards to the GPS issue.

    Look forward to seeing you again soon

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC
    Reviewed July 27, 2017

    Everything was clean and new. Air conditioner worked great at 107 degrees outside. Fitness room for hubby was just right he said. Workers were friendly and professional. Place was big but quiet. Convenient location for diner across street for breakfast, and to the Dam...just around the corner.

    Date of stay: July 2017
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Review collected in partnership with Best Western
    Thank KAimino
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Jeff V, General Manager at Best Western Hoover Dam Hotel, responded to this reviewResponded July 29, 2017

    We are so happy you enjoyed our new property!! I will pass on the feedback to our staff and let them know you were pleased with our service.

    Thank you again for staying with us and we look forward to seeing you again soon

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC
    Reviewed July 25, 2017

    I enjoyed staying at this hotel. The room was nice and cool, the beds comfy; there was a fridge, microwave and coffee maker. The bathroom was nicely renovated with lots and lots of towels. There were dispensers of shampoo/conditioner and lotion to prevent waste. The staff is super nice and friendly. The lobby has some amenities like free cold water, apples and free coffee, and you can buy snacks and basic items you might have forgotten. The pool was indoor and not appealing to me. I did take a chair outside and sat in the parking lot for a couple of hours. The hotel did not give me the best rate, I was able to lower the rate they gave me by coming on this Trip Advisor website and saved $30 on my 2 nights stay. When I added a third night, they matched the lower price. There is no restaurant or continental breakfast; either walk to the diner across the street or make your own in your room.

    Date of stay: July 2017
    Thank Brigitte L
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Jeff V, General Manager at Best Western Hoover Dam Hotel, responded to this reviewResponded July 27, 2017

    Thank you so much for your feedback!

    We are glad you enjoyed your stay here and look forward to seeing you again

    Best Regards

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC
    Reviewed July 20, 2017

    Rooms are clean and everything in the rooms is new. Great to check-in and walk into room with air conditioning already running to keep room cool. Staff is friendly and went out of the way to help bring my box of meeting materials out to the car for me.

    Date of stay: July 2017
    • Trip type: Travelled on business
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Review collected in partnership with Best Western
    Thank aarony289
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Jeff V, General Manager at Best Western Hoover Dam Hotel, responded to this reviewResponded July 26, 2017

    Thank you so much for the feedback!

    We are so glad you had a pleasant stay with us and look forward to seeing you again

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC
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