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1 - 6 of 2,559 reviews
Reviewed August 6, 2020 via mobile

The staff is not trained, not professional, and not managed. Someone is polite and kind, someone is really irritating. When you arrive with the car you park up the hill and wait 10-30 min for the bus to take you to the reception. I had to download the luggage from the bus. Thery don’t take you to the accomodations, and there are quite no directions to the cottages, so I had to go around randomly for 20 min to find mine. At the buffet restaurant, after a long que for the grilled seafood, the cook tried to give us only shrimps, cause he was reserving the squeed for the next ones, and when I said I would wait he got very nervous. I complained with the maitre, who saw everything, but he was not able to do or anything or excuse himself. At the end the cook took his revenge, serving us very small portions of not yet cooked squeed. I could continue with a list of unpleasant episodes, but I will just add that the right price for such a bad service should be less than 100€ per night, not 275€ as we payed.

Date of stay: August 2020
Trip type: Travelled as a couple
1  Thank antoniog163
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
APCustomerCare, Proprietario at Arbatax Park Resort - Telis, responded to this reviewResponded August 9, 2020

Dear Antonio G,
thank you for sharing your experience on TripAdvisor. We are sorry to read your words and that not everything was in line with your expectations.
During check in and check out our staff takes care of accompanying our Guests in the assigned room and carry their baggage, in order to offer a service of total relaxation.
The Staff is always quoted for great professionalism and kindness, we are sorry that there was an episode of misunderstanding between you and our staff.
However, we are very happy that you have appreciated the position and location of our Resort.
We hope to welcome you again in the future to show you that you can live an experience in total relaxation and in line with your needs.
Best regards,
The Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 1, 2020

Stayed with my wife and two teens. The cottage was worn down with poor air-condition and really far away from the pools and restaurants. Be prepared for a lot of walking in steep hills in the entire resort. Tiny and crowded beach crowded all-inclusive with poor and boring food. Kids were really unhappy, so we ended up spending most of our time outside the resort.

Date of stay: September 2019
    • Value
    • Rooms
    • Service
5  Thank Quadragenarian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
APCustomerCare, Proprietario at Arbatax Park Resort - Telis, responded to this reviewResponded August 6, 2020

Dear Quadragenarian,
thank you for sharing your experience on TripAdvisor. We are sorry to read your words and that not everything was in line with your expectations. Our Resort is located on a promontory, immersed in a Naturalistic Park of 60 hectares, we are sorry that you did not know the conformation of our Resort.
In our Resort there are several bays and the possibility to use a reserved space in the nearby Orrì Beach. Our Restaurant is usually very appreciated by our Guests, both for quality, variety and quantity: different dishes of national and international cuisine are served.
We hope to welcome you again in the future to live a holiday completely in line with your needs.
Best regards,
The Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 20, 2020

We had one of the best trips ever. From the moment we entered we were treated very kindly and that didn't stop the entire stay! We are a young family who took our 3 year old daughter and she had A BLAST. The event staff was amazing especially the nightly entertainment of Gavino who played every evening and the comical DJ Matteo. We already are looking to book our next stay. We had so much fun we actually added additional day to our trip because we didn't want to leave.

Room tip: We stayed in the cottages which is not part of the main hotel I think. It was like having a private villa and well worth it to us.
Date of stay: July 2020
    • Value
    • Cleanliness
    • Service
Thank hanam847
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 15, 2019 via mobile

We were supposed to stay for 2 weeks but left early. Apart from the staff, I have very little good to say about this place. It’s tired and if you are staying at Telis prepare to be treated like
2nd class citizens. Just look at the photos and they speak for themselves. Air con broke 3 days in a row. Moved us to another room and the shower flooded the room. Most important thing to note is if you think you are staying in rooms with a view, think again. I can only assume the rooms were built before air con as the windows all look up the hill and NOT DOWN TO THE SEA....

Do not waste your money

Date of stay: August 2019
Trip type: Travelled with family
1  Thank richp485
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 28, 2019

the parc is really big and there is a lot to do here, the animation is amazing since there are a multitude of sport and other activities to do. The food isn’t really good though. The staff is really friendly.

Date of stay: August 2019
Trip type: Travelled solo
Thank Emma M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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