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All reviewsitalian villagearbatax parkhired a carpizzaon the rocksan amazing holidaymost eveningsbuffet restaurantsit downentertainment staffantipastireception staffnature reservemain entrancenatural parkborgoanimals
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Reviewed September 21, 2017 via mobile

Ahoj přátelé, pokud už navštívíte toto krásné místo, myslím Tartoli a nádhernou pláž Lido, tak užívejte krásnou dovolenou. Byl jsem tu 4 dny a navštívil snad všechno. Jeden den jsem vyzkoušel i tento hotel. Kdysi to mažná byl nádherný komplex, ale dneska už ne. Hodnocení kolem 7.5 je docela nadhodnocená. Ve městě si užijete daleko více komfortu a dobrého jídla.
Ubytování jsem docela vyhrál :), ale všechno je to tu hodně do kopce a pláž vlastně neexistuje. Přitom v okolí jsou pláže nádherné. Jídlo a pití bylo o 20 procent dražší než ve městě a kvalitu radši nechci ani říkat. V okolí za menší peníze naleznete o mnoho více pohody.
Pokud mate rádi zvířátka :) tak vám asi nebudou vadit komáři
Hi friends, if you visit this beautiful place, I think Tartoli and the beautiful beach Lido, so enjoy a beautiful vacation. I've been here for 4 days and visited everything.
One day I tried this hotel. The rating around 7.5 is quite overvalued. In the city you will enjoy far more comfort and good food.
I really enjoyed the accommodation :), but everything is very up and down and the beach does not exist. Food and drink was 20 percent more expensive than in the city, and I do not even want to say the quality. You can find much more comfort in the surroundings for less money.
If you like animals :) you probably will not mind mosquitoes

Stayed: September 2017
Thank Tomáš S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 17, 2017

Staff shout at you, we are closed, go away when we wete trying to find the resturants and pool areas around this massive resort with lots of steps and walkways that is not well signed. Our resturant had big tables cramped closely together, there was no service and getting up for food was difficult due to lack of space. We were pointed to go and find a seat. No wellcome or cosy arrangements. Food was cold, the beer was flat and the redwine was frothy and of poor quality. Money is not accepted on the site, so you have to put cash on a card in reception. We did not realise when booking that this was an all inclusive type resort. The sun loungers had not cover and was very uncomfortable. We had to pay for beach towels and using the spa facilities. The nightly hotel,if you can call it a hotel, charge was approx 140EU or more, so one would expect being treated as guests with some comfort provided. Will never go there again. A real shame as we found the local people very warm and friendly. Never have we experienced hotel staff shouting at us to go away, rather than wanting to help us find our way and what we were looking for.
The rooms were very dark with no view and the bed was guite hard. The resort consists of 4 or 5 differently named and styled hotels. We never found out what we could use or where and when entertainment was on. This information apparently was given during dinner time in Italien. When asking the entertainment staff they turned away from us?
Presumable because they could not understand or speak english.

Room Tip: Go to another hotel. I do not think they have good rooms.
  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank Linda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
APCustomerCare, Responsabile relazioni con la clientela at Arbatax Park Resort - Borgo Cala Moresca, responded to this reviewResponded October 22, 2017

Dear Linda,
Our Staff is always kind, polite and helpful with all our Guests and we can guarantee you we are not used to shout; moreover our Staff always receive many compliments about its professionalism. Our Restaurant is big enough to host all our Guests with 2 open terraces and 2 indoor rooms and we regret you didn’t like our food, it is usually very appreciated by our Guests. Regarding the beach towels, we ask a little deposit that we give back when our Guests return the beach towels. Inside our Resort we use a payment system of chip card, that Guests can charge whenever they want at the Reception or if they prefer they can use the credit card. During the check in our Staff give to Guest the map of the Resort and all the information about the facility and the services, activities etc. Our personnel speak fluently at least 2 languages, among: English, French and German. We are very sorry to read that your stay in our Hotel didn't satisfy your expectations, our Guests usually appreciate our Hotel. We hope to have another chance to host you inside our Resort to discover the real quality which distinguishes us. Best regards.
The Guest Relations Manager

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Reviewed September 14, 2017 via mobile

The park resort is a very nice assembly of an expensive beautiful luxury castle like building, a Sardinian village like cottage in the hill with great views on the sea and a village close to the sea. Views, walks, the park, the coastline with rock formation, sport opportunities, pools and bio park is great . Staff is friendly, management flexible. I do not mind missing changes at breakfast or missing covers for chairs at the pool. It would have been a perfect vacation without the problems with transfers from or to the airport. Taxis are for 2,5 hrs ride 250 EUR. The collective shuttle from the resort goes 2-3 times a day resulting in 3-5 hrs waiting time at arrival ( arrival 10 am ,bus departure 5 pm) or departure ( get up in the morning 2h30; flight departure 9h15) . This is unacceptable.

Stayed: September 2017, travelled with family
1  Thank sascha1103
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
APCustomerCare, Responsabile relazioni con la clientela at Arbatax Park Resort - Borgo Cala Moresca, responded to this reviewResponded October 22, 2017

Dear sascha1103,
We are glad you loved our Hotel, the unique views, the sea and kindness of our Staff. We are sorry about the inconvenient with the transfer that goes 4-5 times a day, alternatively if the Guests prefer, they can choose our service of private transfer. We hope to host you again in the future at Arbatax Park Resort to spend a stay completely in line with your expectations. Best regards.
The Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 6, 2017

Having recently returned from Sardinia and the arbatax borgo cala Moresca resort I thought I'd a quick review..
Sardinia is wonderful and beautifully mountainous..
The drive from Cagliari to arbatax was around 2.30 hours but definitely worth it, we hired a car well in advance which saved a lot of money as they double in price nearer the time.
Having the hire car certainly made it a more pleasant holiday as we could get around easy and see more of the area.
The resort was great but be mindful of you are not in the best of health or not that fit, it is very steep, getting to some of the rooms was via lots of steps (steep steps).. Also getting down to the beach area was very steep, but worth it.. Once at the beach we found it was very rocky which we liked, however a word of warning... The rocks are very slippery and there are no signs warning of this, numerous people fell over on the rocks getting into the sea..... The sea was beautifully clear and clean and great for snorkeling..
The restaurants were fine but i would advise if you are going to stay at the resort and not travel into the local towns, then consider full board and all inclusive deals because buying drinks etc is very expensive..£6 for a beer!!!!! £20 per head for buffet etc...
The staff are great and helpful.
All in all is definitely recommend this resort , its beautiful and peaceful built in the style of an old Sardinian village... And the weather was awesome averaging around 33 degrees.
Enjoy if you go

  • Stayed: August 2017, travelled with family
    • Value
    • Rooms
    • Service
Thank acl2342
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed July 27, 2017

We came to the hotel in July of 2017 and if there has ever been any of the problems talked about in the low-star reviews, they must've been fixed since then, since we never experienced any of those.

I'll talk about the main parts of the resort that we experienced on our vacation:

* Enviroment: There's pretty much nothing bad to say about the surroundings and enviroments of this resort and it's pretty clear that the gardeners and cleaning staff are working tirelessly to make everything lush, green, clean and pretty. The beautiful cacti, the old olive trees, the fig trees and the beautiful and colourful bushes are all fantastic to look at.
However, it is quite exhausting to get around the resort, but I can't really figure out if I liked the hill-y layout of the hotel, more than I disliked the physical excercise of getting anywhere! (wasn't that big of a problem but we were all in good shape and it still knocked the wind out of us, going from the pool to our room). Don't go if you have serious knee-injuries and pay attention to the description of the hotel on various booking sites - if you're hard-at-walking or anything like that, then it's going to be difficult to get around the resort.

* Rooms: nice rooms for families - the double rooms have a door that connects them to eachother, so you don't have to go outside to get into eachother's double-bedroom room. Was a very, very pleasant surprise for me and my family.
The beds were okay - we have neck problems and will usually be in a lot of pain the first few days in hotels, but nothing like that happened to us during out stay, so they must've been nice for us. That is ofc not evidence that they are objectively good or bad - just that we didn't have problems with them.
Bathrooms are a bit small but the shower is better than the average hotel shower.
Mini-fridge gets overburdened quite easily if you put in a lot of bottled water.
We would've enjoyed some kind of seating area close to our room - even just a bench or a couple of chairs in the empty dirt planters outside the windows. Just so we could've sat in relative peace at night, and enjoyed the beautiful scenery.
Sometimes the AC unit would smell like fart and we found no explanation for this, but it was quite brief and only occasional.

* Pool-area: The water was nice and the location of the main pool meant you got some occasional light breezes that was very nice in the scorching heat of July.
However there were never enough sunbeds - like at all. If you didn't start your day extremely early, and then alternated people at the pool for swimming, going to the toilet etc., then you might not get one that day, at all. Also you would have to eat a super quick lunch if you wanted to have a spot again when you came back to the pool. The problem became worse throughout the week after several chairs broke - all of which were being used by very skinny people who were laying still.

* Food: The buffet-style restaurant was pretty nice and the food tasted good and there were many healthy alternatives. I think this was the first time that we all lost weight by the time we got home, since so many delicious vegetables and salads and light dishes were available on a daily basis. However you still had a problem with a lot of the dishes being completely ruined by being boiled in fish-water or fish sauce. Cauliflowers, brocolli etc. tasted nothing like themselves and instead was just an extremely overwhelming taste of fish. Even my fish-crazy mom who loves the taste of fishy fish, had to spit out certain food items because they tasted too much of fish. Sadly it also meant that the special pastas (which were new every day) weren't something we ate since they also didn't taste of tomato sauce or pasta - only fishy fish.
Again, the restaurant had way too few tables for the summer break and we had to wait around for 30+ minutes almost every day before we could get a table. People walking around looking for tables meant that the dining experience was stressed and chefs and waiters were running in and out of people with large trays. Just very stressful. Could be solved by larger dining area.
The special selection of different speciality dishes almost every night was really nice and they tasted great. The meat would usually be really awesome and tasted wonderfully spicy.
The pizza restaurant on the cliff was super nice and the pizzas were delicious. A bit expensive for Italy but it was about 1/3rd of the price for a night out, compared to a similar night at a Danish restaurant. I've seen people freak out by the mice and animals around the resort and we DID see some of those at this restaurant and some people were offended by this, but I don't know what you can really expect from a restaurant in the wild nature... outside.... so ofc you're gonna have random animals pop around, like lizards or mice - my sister even saw a deer at that place.

* The beach: really nice beach. Keep in mind it's rocky and not like the beaches that people are used to from Mallorca and such. It's still a nice beach, regardless. Not really much to say here - it had a toilet but no shower but I honestly don't really know why a shower would be important before going into the ocean. Oh and it's difficult to get down there and you have to go down a very steep slope. Doesn't matter if you're healthy and in good shape, though.

* The staff: They were really awesome during the entire stay. Almost everyone of them were super positive and when you would return your glasses or help out the wait staff, they were extremely grateful. The guy with the full-beard who ran around doing a lot, like card tricks and what-not was really awesome and looked really happy about his job. At least he, and many of the others, looked like they genuinly cared about the happiness of the visitors. It might seem like a stupid thing to notice, but at least for my family, the welfare of the employees is very telling of the place you're at and it did seem like the staff were mostly enjoying themselves.

Room Tip: If you have the oppurtunity, then ask for one of the rooms that had sitting areas close to/outside the room.
  • Stayed: July 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank VacationReviewDK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
APCustomerCare, Responsabile relazioni con la clientela at Arbatax Park Resort - Borgo Cala Moresca, responded to this reviewResponded August 6, 2017

Dear VacationReviewDK,
thank you for taking the time to write your review about your stay at our Borgo Hotel. We are glad reading your words about all the aspects that you pointed out. We are really cheerful to know that you enjoyed your stay and appreciated the location, the nature, the sea, the room, the services, the politeness and the positivity of our Staff and the comfort of our Resort. We would like to thank you for your feedback, your opinion is very important for us. Looking forward to welcoming you again in Sardinia and at Arbatax Park Resort.
The Guest Relations Manager

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