This is a great stopping point for driving NY to FL. Rooms are clean and spacious. Pool was an added bonus. Gentleman at desk was very pleasant. Would stop here again for future trips!!!!! Enjoyed our stayMore
- Free Wifi
- Free Parking
This is a great stopping point for driving NY to FL. Rooms are clean and spacious. Pool was an added bonus. Gentleman at desk was very pleasant. Would stop here again for future trips!!!!! Enjoyed our stayMoreShow less
It's our pleasure to provide you with a clean, comfortable guest room and superior service and we thank you for being our loyal guest. It's wonderful that you made the most of our complimentary shuttle service that provides free, reliable local transportation to neighborhood shops and restaurants. We hope you also found our free Wi-Fi access and business center to be an added convenience as well since you are traveling on business. Thank you again for continuing to be our guest throughout the year as that is the best compliment of all! We're already looking forward to your next visit.
We have stayed at this location in the past and have always enjoyed it. The pool is open late and the hotel is very clean. Some of the more recent reviews made me leery about booking a night here, but we had zero issues. Staff was polite and friendly, rooms clean, pool nice, etc. Only complaint is I wish they had more healthy food options for breakfast, but it wasn’t a deal breaker for us!
Thanks for staying with us during the summer. We hope to see you back again in the future!
On July 11th the first impression of any hotel is the check in process and this hotel lacked any positive impression from the start. While waiting the lady was not even behind the desk she was wandering the hotel. Then when she came back she was rude to a customer on the phone. Then she continued to carry that them on with me at check in. I would never suggest staying at this hotel with so many options in the area!
Ken, our goal is to provide superior, friendly service to all our guests and we sincerely apologize for your experience at check in, as this is not our normal level of service. We will immediately follow up on your comments to make improvements with our front desk staff. Despite what happened, we hope you enjoyed visiting the Richmond area and we again are very sorry about not exceeding your expectations at check-in.
I travel for business and stay here 4 to 6 nights a month. Very friendly staff and everthing is clean. Great value to this Short Pump location. They offer a van shuttle for dinner or shopping conviently next to the Short Pump Mall with many restaurant choices.
It was our pleasure to host your visit during the summer. Please come back again!
Acceptable, but not one I would go back to if there was another choice. The pool was clean and staff was accomodating. Room could have been cleaned a little better. Breakfast was not worth the time it took to try it.
Thank you for being our guest at Wingate Richmond Short Pump and for sharing your valuable feedback. It was our pleasure to provide you with friendly service and convenient amenities like free Wi-Fi access, and onsite lounge and indoor pool. Hopefully you found value in our convenient location which puts you close to downtown Richmond as well as so many favorite area attractions.
All the staff at the front desk were rude. Not a single one ever smiled. Always on their cell phone. Huffing and puffing anytime you ask a question. Eye rolls when my room key didn’t work. Never again will I stay here! Check-in was MISERABLE! My flight was delayed so my check-in was also, doors were locked when I made it to the lobby doors, buzzed and the lady told me I didn’t have a reservation. I assured her I did. She checked again, saw I did in fact have a reservation. Never will I stay here again. Next time I’ll pay more and stay at the Hilton next door.
It's important that all of our guests are treated in a kind and gracious manner, so we're very disappointed to read that you didn’t get the level of service we expect all of our employees to deliver. We will certainly have a conversation with our evening desk staff to see what occurred when you arrived. We truly apologize for any inconvenience as that is not typical of the quality service we normally provide.