We normally seek out County Inn and Suites when traveling. We were disappointed in this particular hotel. The room itself was typical ... spacious, clean, comfortable bed. The first morning we went downstairs to get coffee and were locked out of our room. The clerk at the front desk reprogrammed our keys twice to no avail. She even tried the master key which did not work. So we had to wait for maintenance. Needless to say, we had rushed out of our room and were anxious to get back in so we waited, we thought obviously, downstairs near the check-in counter. After 20 minutes, we asked the desk clerk if our room was open and she said "oh, yes". But, oh no, it wasn't. So we waited for maintenance again. After 15 minutes, we asked the desk clerk if our room was open and she said "oh, yes". But, oh no, it wasn't . Luckily, we ran into the maintenance man and didn't let him go until we were in our room. Obviously, this isn't customer service at it's best. The breakfast fare offered was mediocre at best ... fried chicken patties for breakfast? Only 2% milk? We've had much better at other Country Inn and Suites. One day I went to the fitness room and the temperature was 80. I asked the gentleman at the front desk if he could have that adjusted. He said "I'll have someone look into it". Again, customer service?
- Official Description (provided by the hotel):
- Ideally located off of I-64 and just minutes from historic downtown Richmond, the Country Inn & Suites Hotel Richmond, VA offers guests comfortable accommodations and signature Southern hospitality. Our Richmond lodging features all of the services and amenities that guests expect from a quality hotel, including a Business Center, Fitness Center, wired and wireless Internet access and an indoor heated pool and spa. For added convenience, our hotel near the University of Richmond is just minutes from several local attractions. Our top-notch services and prime location make the Country Inn & Suites the perfect hotel for your trip to Virginia. ... more less
- Reservation Options:
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- Also Known As:
- Country Inn And Suites By Carlson, Richmond West At i-64
- Country Inn & Suites By Carlson, Richmond West At i-64 Hotel Richmond