We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (1,245)
Filter reviews
1,245 results
Traveller rating
856
272
71
29
17
Traveller type
Time of year
LanguageAll languages
More languages
856
272
71
29
17
Show reviews that mention
All reviews shula's restaurant the executive lounge great hotel shopping and restaurants business trip breakfast buffet wonderful stay fitness center definitely stay here again front desk staff indoor pool shuttle service conference accommodations starbucks virginia bellman
Filter
Updating list...
23 - 28 of 1,245 reviews
Reviewed August 28, 2018 via mobile

Stayed twice in August. The rooms are very clean and nice amenities. There is a Shulas restaurant and Starbucks which we did not use. The staff is just awesome and the shuttle service great. We went to town center and the shuttle brought us there and picked us up. We stayed on Executive level but found the free breakfast disappointing. The egg on muffin was cold. I ate a hard boiled egg instead. That was the only thing we found fault with.

Date of stay: August 2018
Trip type: Travelled as a couple
Thank lilliantempleton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this reviewResponded September 12, 2018

Superb review! Thank you so much for sharing your experience about your recent stay. We really appreciate your feedback as a return guest. It's wonderful to read that you enjoyed our facilities and services of the hotel. We look forward to welcome you back again to the Hilton in the not too distant future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 28, 2018 via mobile

This hotel is situated in-between tons of shopping and restaurants. It was clean and the rooms were nice. The air conditioner was broken and they had to have it repaired and that made sleeping uncomfortable and the meeting rooms for the first couple hours. The food in the restaurant was excellent, however the service was very slow. Great location if you are looking for shopping and dining.

Date of stay: August 2018
Trip type: Travelled on business
Thank taram106
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this reviewResponded September 12, 2018

Thank you very much for taking time to write such positive feedback in regards to your recent stay. We're so grateful you enjoyed the customer care service provided, and our facilities and the in house restaurant. I am glad to hear we were abou to make sure all were comfortable. The Shula's restaurant is really an experience and I am sorry if it was to long of a wait. From all of us at the Hilton and Shula's Steakhouse, we very much look forward to welcoming you again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 27, 2018 via mobile

My wife and I stayed from 8/24/18 to 8/27/18. Our son was receiving his commission as a 2nd Lt.in the US Army VA National Guard in Blackstone, VA. We arrived late, but were welcomed and were able to take advantage of Shuler's Restaurant in the Lobby of the hotel. The room was spacious and very clean. We had a good night's sleep. We were out on Saturday and Sunday. Housekeeping did a great job and we always returned to a clean, refreshed room. Air conditioning worked well. There was an ice machine on our floor. The beds were very comfortable and the bathroom was spacious. I think some more ventilation in the bathroom is needed. The carpet in the room needs cleaning. They have a tremendous number of channels available, but the guide in the room did not indicate it. They have to update the literature in the room. Internet access was free. Parking was free and it was plentiful. There are many good eating places in the area. Places to shop are numerous. We would return as it was a very enjoyable few days. I would give it 4 1/2 stars.

Date of stay: August 2018
Trip type: Travelled as a couple
Thank Franklin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this reviewResponded September 12, 2018

Wow! Spectacular review. Thank you for your wonderful ravings about the Hilton. We are so pleased you enjoyed our customer care service from our staff members, and our nice facility. Out of all the hotels in Richmond, we are honored you chose the Hilton for your travels. We look forward to welcoming you again in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 26, 2018

Recently spent one night in a king bed room. The short pump area is full of stores and restaurants. The hotel is tucked in a bit off the main street, lobby is very nice and check in was very friendly and easy. There is a free parking garage located under hotel and was easy to use with elevators directly to room floors. Room was clean and updated. Would have given it 5 stars, but there were few minor issues that kept it from getting that. One was worn down area on the wall mounted bed head rest, it was quite noticeable. Others were cabinet door to the mini fridge would not stay closed, and the shower door was off and was very hard to open or close completely. Bed was comfortable and pillows were soft. HVAC was good and quiet. Easy drive to anything you want to eat. Very short drive to the short pump outdoor mall which was very nice. Overall, would stay here again.

Date of stay: August 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank mkjbs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this reviewResponded September 12, 2018

Wow! Spectacular review. Thank you for your wonderful ravings about the Hilton. We are so pleased you enjoyed our customer care service from our staff members, and our amenities. The location is excellent for many purposes.I hope you chose to visit us again, soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 26, 2018

The hotel was clean and the staff was friendly. Check in process was easy and staff was able to help with all my queries. Bus that dropped off to nearby locations was a great help. The spa was great, and worth every penny.

Date of stay: August 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Gdmahtani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve K, General Manager at Hilton Richmond Hotel & Spa / Short Pump, responded to this reviewResponded September 12, 2018

Wow! Spectacular review. Thank you for your wonderful ravings about the Hilton. We are so pleased you enjoyed our customer care service from our staff members, and our beautiful Aura Spa.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews