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opheliaVenice
Oswestry, United Kingdom

HONEST REVIEW

3.0 of 5 bubblesReviewed Aug 1, 2021
Arrived here 22nd July 2021 having booked very recently so was worried when we read the latest reviews for July. The hotel is very clean indeed throughout. The food is also good - you have to book in for meals and we were all inclusive but it was very easy to do and there were plenty of "stations" thought the hotel to do this and avoid queuing to book. My main concern was then lack of JET2 representation. There was none. I phoned the Jet 2 because of an emergency but could not get through. I pleased with the hotel to phone but the woman on Reception waved her hand at me and said she was busy so I turned to Guiseppe who was far more helpful but still he The only time we saw Jet 2 was at the airport on arrival.
The main restaurant was like a large works canteen with the noisiest kids I have ever come across. We could not face it again after the first time so ate out.
There is an Adults only pool at the top of the hotel which is lovely until the locals arrive at the weekends and take over the pool shouting and screaming - mainly teenagers in large groups. Many people complained about this to no avail as they have day passes - I suppose they have to take extra people which is fine but they are so inconsiderate.
I would go to Malta again but not with Jet 2 and not to this hotel
Date of stay: July 2021
3.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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dbSanAntonioHotel Malta, Other at Db San Antonio Resort & Spa, responded to this review
Responded Aug 8, 2021
Dear opheliaVenice,

On behalf of the management and staff I would like to thank you for sharing your experience with us on TripAdvisor.

We do our utmost to Provide, Achieve and Improve quality service. It is with such constructive comments that we can achieve better. Whilst we are pleased to read that the hotel is nice and clean, and that the food is good, we are saddened to read that overall, we did not meet your expectations.

Jet 2 representative do come three times to the hotel, besides you can contact them on the emergency number provided in the Information Room.

Whilst we confirm that we do accept a small number of local for the day by the pool we wish to clarify that these are not allowed to make use of the Adults pool on level 10. It must be that they were also residing in the hotel which they are entitled to.

Once again we do apologise that we did not meet your expectations. We would appreciate if you give us a second chance should you decide to return to Malta.

Regards,

Jonathan Pisani
Assistant General Manager
E: jpisani@dbhotelsresorts.com
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (7,828)
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Traveller rating
4,354
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220
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1,716 - 1,721 of 7,828 reviews
Reviewed August 1, 2021

We had a lovely relaxing weeks stay. Our room was very specious and very clean. The staff were very friendly and helpful. The food in all the restaurants was of very high quality,the only downside was that we could not book into the Indian restaurant.

Date of stay: July 2021
    • Rooms
    • Cleanliness
    • Service
Thank stevenandjuli
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
dbSanAntonioHotel Malta, Other at Db San Antonio Resort & Spa, responded to this reviewResponded August 8, 2021

Dear stevenandjuli,

We thank you for placing such a positive review of your stay on TripAdvisor.

It is very pleasing to read such positive feedback and we strive harder to achieve even better as guest satisfaction is at the heart of all we do here at db San Antonio Hotel + Spa.

We now look forward to welcoming you back at the earliest.

Please do not hesitate to contact me for future reservations.

Best Regards,




Jonathan Pisani
Assistant General Manager
E: jpisani@dbhotelsresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 31, 2021

We found the hotel staff very friendly and willing to help, our room was comfortable, clean and very quiet at night. Choice of restaurants and quality of food very good. The hotel was very clean in all areas with plenty of different spaces to relax.

Room tip: Pool view rooms are very nice
Date of stay: July 2021
    • Location
    • Rooms
    • Service
Thank Jackie C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
dbSanAntonioHotel Malta, Other at Db San Antonio Resort & Spa, responded to this reviewResponded August 8, 2021

Dear Jackie C,

We are delighted to read that your experience at db San Antonio Hotel + Spa has been a pleasant one.

We do our utmost to achieve and improve quality service on an everyday basis.

Please do not hesitate to contact me directly for future bookings.

Best Regards,




Jonathan Pisani
Assistant General Manager
E: jpisani@dbhotelsresorts.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 31, 2021

We visited the San Antonio before. It was allways great being there. Since the last vist the hotel has changed. Floors added, a rooftop pool added, making it even better. First of all, the staff is very nice, helpfull and friendly. The rooms are nice and roomy. Wel equiped. The choice of different in-house restaurants is also a nice feature. Basically we have no complaints :) See you another time.

Date of stay: July 2021
    • Sleep Quality
    • Cleanliness
    • Service
Thank Peter H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
dbSanAntonioHotel Malta, Other at Db San Antonio Resort & Spa, responded to this reviewResponded August 8, 2021

Dear Peter H,

It is an honour to read that your last stay was even better than the previous ones.

The management and staff are also very pleased that your accommodation and food we to your maximum satisfaction.

We now look forward to welcoming you back in the near future.

Regards,




Jonathan Pisani
Assistant General Manager
E: jpisani@dbhotelsresorts.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 31, 2021 via mobile

Beautiful clean hotel. Good location. Staff pleasant and helpful. Great variety of food at the different restaurants. Animation team and entertainment team were excellent. Good hotel for families or couples. They had a couple of adults only pools, one being the infinity pool on the rooftop which had a beautiful view of Malta. The sky bar on the rooftop had a lovely relaxing atmosphere

Date of stay: July 2021
Trip type: Travelled with family
Thank rachelmJ3818RU
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
dbSanAntonioHotel Malta, Other at Db San Antonio Resort & Spa, responded to this reviewResponded July 31, 2021

Dear rachelmJ3818RU,

We thank you for placing such a positive review of your stay on TripAdvisor.

It is very pleasing to read such positive feedback and we strive harder to achieve even better as guest satisfaction is at the heart of all we do here at db San Antonio Hotel + Spa.

We now look forward to welcoming you back at the earliest.

Please do not hesitate to contact me for future reservations.

Best Regards,




Jonathan Pisani
Assistant General Manager
E: jpisani@dbhotelsresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 31, 2021

Absolutely loved my stay at the hotel. I was very impressed with the management and always had great service both at the bar and at the different restaurants. The food was delicious and there was always a lot of different options which was so nice. I especially enjoyed my nights at Yushan, Salia and Tagine. The selection of cocktails and drinks on offer at the bars were very nice too. My room was always cleaned to a high standard and the hotel itself was bbeautiful. The gym was very nice and air conditioned, catering to what I needed and the staff were friendly. The only improvement I can think of is that checkin was lengthy due to the amount of people checking in at once. Perhaps a leaflet or handout explaining the restaurants, mask rules etc would have made the process quicker so that that the information did not have to be explained to each party individually. Will definitely be recommending to others!

Date of stay: July 2021
Trip type: Travelled with friends
Thank E_World_Travels
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
dbSanAntonioHotel Malta, Other at Db San Antonio Resort & Spa, responded to this reviewResponded July 31, 2021

Dear E_World_Travels,

We would like to thank you for taking the time to review db San Antonio Hotel + Spa after your most recent stay with us.

We would like to thank you for your kind praises regarding our facilities and team members, we will make sure to pass on the message.

We thank you for your positive remarks and nevertheless trust we will have the opportunity of welcoming you back to the db San Antonio Hotel + Spa in the near future!

Regards,




Jonathan Pisani
Assistant General Manager
E: jpisani@dbhotelsresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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