The experience as a whole was not bad, but to be honest I was a bit underwhelmed against my expectations on two fronts: First is that living and traveling in Asia where high-end hospitality is cheaper to provide and therefore standards are higher and so that forms an implicit benchmark for me even if I recognize that the standards are different in the US (and I admit most considering this hotel will not have this pre-bias). Second is the excellent reviews and positioning of this hotel as the premier property and hospitality experience in Atlanta. That context out of the way, my review:
Rooms were nice, but average-nice against expectations. Furnishings, bathrooms were nice, but not super-nice.
The lobby/entrance was the biggest disappointment. It was small, and undistinguished. It felt more like the entrance to a (small luxury) apartment complex, than like a small boutique hotel experience. Makes me suspect the building was not originally designed as a hotel. I was actually confused when I initially entered the building that we had gone to the wrong place.
Service was average, but against expectations below average. No specific examples, but a general sluggishness of attentiveness (and being an American living abroad I don't consider myself a needy or demanding personality). The exception was the car service which was excellent and with the service there the standard I had been expecting.
Location seemed great - right across the street from a major mall, and within driving (car service) of everything I had needed. But then I am most unfamiliar with Atlanta.
Nonetheless, I thought the hotel was good value (the relatively lower price perhaps should have been a better signal, and I admit that I am very unfamiliar with the standards / market for Atlanta or indeed for the whole region), and I would definitely come back here, given the location.
- Official Description (provided by the hotel):
- Housed in an iconic building designed by celebrated American architect Robert A.M. Stern, Mandarin Oriental, Atlanta soars 42 stories above the Atlanta skyline and offers sophisticated, residential elegance in its 127 spacious rooms and suites. The intimate hotel features a blissful 15,000-square foot spa, indoor lap pool, fitness center, extensive meeting and event space, The Cafe & Bar for exquisite dining and Taipan, serving specialty cocktails. The sought-after Buckhead location is steps away from the region's top dining, chic designer boutiques and cultural attractions. The hotel is 35 minutes from Atlanta Hartsfield-Jackson International Airport and 10 minutes from the DeKalb-Peachtree Airport, which accommodates private aircraft. ... more less
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