From a staff perspective, the Buckhead Wingate exceeded my expectations. From the kind welcome that I received upon my late-night arrival to the assistance provided throughout my stay, the staff truly went above and beyond to ensure that my time at the hotel was as positive as possible. Unfortunately, I had some issues with my room that they could not help, due to a full hotel and an inability to move me, while prevented my time there being all that it could. When I arrived, a full wall of outlets in my room was not working, meaning that some lights did not work and, more significantly, that it was difficult for me to charge my computer, phone, etc. The front-desk staff sent maintenance to see to this issue as soon as I brought it to their attention, and they looked into the issue within 2 hours. Their work resulted in a partial fix that definitely made the stay better. Unfortunately, they were unable to do anything about the noise from the a/c unit in the room. The noise was so loud that it made it difficult to sleep, meaning that I was either awake in a temperate room due to noise or awake in a warm room due to temperature. Again, the staff was incredibly sympathetic to this issue and did everything that they could to make me more comfortable, but, as they could not move me to a different room and said it would be likely that the noise would be present anywhere, were unable to solve the problem despite their best efforts.
Apart from these issues, I found the hotel to be well-located and the room to be large, convenient, and clean and would likely recommend it to friends and colleagues or return myself, largely because the staff makes it worth giving the hotel another shot.
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- Also Known As:
- Wingate By Wyndham Atlanta - Buckhead Hotel Atlanta
- Wingate Hotel Buckhead