We have stayed at this hotel 6 times since it opened. It has gone down hill in service every time. For the last three visits the hot tub has been only Luke warm and when we complain we get a variety of excuses. Each time being told there was an issue with the unit. The last two times we finally got to GM and he finally got the problem fixed within hours (Apparently he is the only one who can authorize it to be turned up) This most recent stay the front desk was polite but basically smiled and chuckled as they told me that is as hot as it gets. I am done with this place and expect more from a Hilton property. I am sure the hotel will write some lame excuse as to why the hot tub was only Luke warm but the fact is this is not some one time experience but a trend for this hotel.
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