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“Great Stay”

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Hilton Garden Inn Atlanta Downtown
Ranked #46 of 173 Hotels in Atlanta
Certificate of Excellence
Columbia, South Carolina
Level Contributor
64 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Great Stay”
5 of 5 bubbles Reviewed 25 April 2012 via mobile

Leonard the bellman started our trip off by being so accommodating. The front desk guy from South Carolina was fun and knowledgable. Rooms were nice and comfortable and the location was perfect

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ksuber25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BabettHirzel, Manager at Hilton Garden Inn Atlanta Downtown, responded to this review, 26 April 2012
Dear Ksuber25,
thank you so much for your review on our Tripadvisor page.You just made our day!!!!
I shared yoru review this morning at our daily huddle and we recognized Leonard in front of his peers. We hope to welcome you back in the near future.Thank you again for choosing to stay with us.
Sincerely,
Babett Hirzel
Director of Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,533 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (210)
Date | Rating
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English first
Los Angeles, California
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 23 April 2012

Recently stayed here on a business trip for a trade show at the World Congress Center, which is only a couple blocks from the hotel. With its proximity to other key Atlanta destinations, such as Philips Arena and the Georgia Aquarium, the HGI-Atlanta Downtown is perfectly situated.

The hotel staff was remarkably attentive and friendly, and it has all of the features and amenities that the business traveler needs: 24-hour pantry, business center, etc.

However, the free WiFi was a severe disappointment. My Internet speed gauge software indicated that it was on-par with dial-up speeds, and had I not been traveling with my portable 4G hotspot, work (which includes online conferencing) would have been impossible.

Otherwise, I would highly recommend this hotel, and will definitely consider it for future visits.

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank derek_traveling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BabettHirzel, Manager at Hilton Garden Inn Atlanta Downtown, responded to this review, 24 April 2012
Dear derek_traveling,
thank you for your feedback on our Tripadvisor page. It was our pleasure serving you and we appreciate that you had chosen to stay with us.I shared your kind review with the team at our daily huddles.You just made everyones day!!!!
We are looking forward to your return.

Sincerely,
Babett Hirzel
Director of Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Columbus, Ohio
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 23 April 2012

Just spent 2 nights at this hotel and while I don't have a rave review of the property, I must say it suited the purpose of my trip. I was in town for 2 days for a seminar and the location was perfect for that purpose. The room itself was fine. The bed was not wonderful and I did not think the adjustable firmness to the mattress worked. The fitted sheet was actually too small for the bed and wanted to keep popping off. There were just a few minor cleanliness issues as well. I did not get good sleep, however, considering there was a police situation outside my window the first night and a rowdy guest down the hall the second night. The conference facilities were great and so was the food that the hotel provided for the meetings. Legal Sea Foods, located right by the hotel, however, was overpriced for the quality of food.

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SMcLafferty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BabettHirzel, Manager at Hilton Garden Inn Atlanta Downtown, responded to this review, 26 April 2012
Dear SMcLafferty,
Please accept our thanks for your kind remarks and your constructive criticism on our Tripadvisor page. We are looking into and examining the issue and hope to be able to resolve the situation for other guests in the future.
I have shared your comments with our Executive Housekeeper and operations team.
Should the time come that you return to Atlanta, please contact me directly at 404-704 8042 and I will be delighted to handle your reservations personally.
Sincerely,
Babett Hirzel
Director of Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Orleans, Louisiana
Level Contributor
55 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 17 April 2012

This Garden Inn was well located. It was within walking distance of many attractions as well as close to many restaurants. The staff was professional and friendly. We did have a problem getting our car out of the garage. Our room keys didn't work, and we needed to get the help of an attendant. We had packed our invoice, so we had in inconvenience of having to get it to show that we had paid for parking. So just keep your invoice handy in case this happens to you. We would stay there again.

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Fran0812
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BabettHirzel, Manager at Hilton Garden Inn Atlanta Downtown, responded to this review, 18 April 2012
Dear,Fran0812,
thank you for taking the time to leave your feedback on our tripadvisor page.
I am delighted to hear that you had a great stay with us.
Please accept my sincere apology about the trouble at the parking gate.I shared your feedback with the parking garage management and we already made changes to the key process currently in place.
Thank you again for choosing to stay with us,we hope to welcome you back soon.
Sincerely,
Babett Hirzel
Director of Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 16 April 2012

I recently stayed 6 nights and hated to leave. All of the staff was Incredibly hospitable,welcoming, and professional. I was always greeted w/ friendly smiles from the parking management and inside staff. Every request I made was greeted w/a smile and happily accomodated. I've traveled the world and will have to say this Hotel exceeds Excellence!!!! I will recommend this Hotel to Everyone!

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MGWI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BabettHirzel, Manager at Hilton Garden Inn Atlanta Downtown, responded to this review, 18 April 2012
Dear MGWI,
thank you for your PERFECT review on our tripadvisor page.I am delighted to read that you enjoyed a wonderful stay with us recently. I will share your great comments with the team. We look forward to welcoming you back on your next visit to Atlanta.
Sincerely,
Babett Hirzel
Director of Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
augusta
1 review
5 of 5 bubbles Reviewed 13 April 2012

I was in Atlanta for meetings the next morning but realized I booked at the wrong Hilton Garden Inn.....the valet attendant, Michael Aboye, must have saw my frustration and how nervous I was to have to travel the next morning across town to make the meeting...He made sure my car was front and center so I could leave the next morning quickly and also gave me great directions on how to get there the next morning...I tried to tip him extra but he courtesly declined my tip and said he was happy just to help.

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank felicia p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BabettHirzel, Manager at Hilton Garden Inn Atlanta Downtown, responded to this review, 15 April 2012
Dear felicia p.,
Thank you for reviewing the Hilton Garden Inn Atlanta Downtown on our Tripadvisor page. I will be sure to share your review with Mike Aboye, the entire valet team and the HGI hotel team.
I am delighted to hear that you received great service and I do hope that we have the opportunity to welcome you back on a future visit to downtown Atlanta.
Sincerely,

Babett Hirzel
Director of Hotel Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Somewhere
Level Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 12 April 2012

My husband and I spent a long weekend at the HGI downtown. It's only 4 years old and very nice. It's just a short walk to the aquarium, Coke museum, and Olympic park. Not to mention eateries and such. They serve popcorn in the afternoon when you're checking in and cookies at night. They have a great buffet breakfast but you do pay for it. Have the french toast. YUM! All the staff was super and the room nice and clean. I never could get the bed soft enough for me but then I'm only spending the weekend not buying the bed. I liked my stay and would go back again.

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Pam H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BabettHirzel, Manager at Hilton Garden Inn Atlanta Downtown, responded to this review, 13 April 2012
Dear Pam H,
thank you for your review on our tripadvisor page.We are excited to hear you enjoyed your stay with us and had a chance to taste our famous french toast. We hope to welcome you back soon.
Sincerely,
Babett Hirzel
Director of Hotel operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Atlanta Downtown

Property: Hilton Garden Inn Atlanta Downtown
Address: 275 Baker St NW, Atlanta, GA 30313-1801
Phone Number:
Region: United States > Georgia > Atlanta
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#30 Family Hotel in Atlanta
#40 Romantic Hotel in Atlanta
#47 Business Hotel in Atlanta
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Garden Inn Atlanta Downtown 3.5*
Number of rooms: 242
Official Description (provided by the hotel):
Contemporary interior design with stunning aquatic murals in the hotel's guest room corridors. Enjoy our many services and features such as complimentary weekday USA Today, complimentary wireless high-speed Internet access throughout the hotel, Pavilion Pantry sundry and convenience mart, complimentary business center, in-room dining, valet service, ADA accommodations, safety deposit boxes, in-room safes, self and valet parking.Heated indoor and outdoor pool, game room, laundry room. ... more   less 
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Also Known As:
Hilton Garden Inn Atlanta Downtown Hotel Atlanta
Hilton Atlanta
Atlanta Hilton

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